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Your local Rochester Subway® Restaurant at 846 Long Pond Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 846 Long Pond Rd, Rochester, NY 14612
Phone: (585) 227-6061
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Order and Reservations
Order: Order online
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The Rochester Industrial and Rapid Transit Railway (reporting mark RSB), more commonly known as the Rochester subway, was a light rail/interurban rapid …
Reviews
Mark Goldberg
Don’t like not being able to see the product they were using for our sandwiches, due to the metal piece blocking the glass of the sneeze guard.
Which is why the low grade for service !!!!
The asst. Mgr was great and made a good sandwich which was to corporate stds, and was very attentive too
I would recommend the young man making sandwiches be shown how to properly wrap a sand without squashing the sandwich though. I would hate to be the guy opening the squashed pancake for his lunch.
… moreWhich is why the low grade for service !!!!
The asst. Mgr was great and made a good sandwich which was to corporate stds, and was very attentive too
I would recommend the young man making sandwiches be shown how to properly wrap a sand without squashing the sandwich though. I would hate to be the guy opening the squashed pancake for his lunch.
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Can’t believe this place is still open during this horrible storm, they clearly don’t care about employees safety
… moreTerry Herne
Fast, friendly, good. Another great visit.
NEWS FLASH. THIS SUBWAY IS NOW OPEN UNTIL 9 P.M.
… moreNEWS FLASH. THIS SUBWAY IS NOW OPEN UNTIL 9 P.M.
Nina
The service here is typically above and beyond, and I want to acknowledge that. Everyone has their off days, and today just happened to be one of them.
Unfortunately, my experience left me frustrated enough that I won’t be returning. That said, this isn’t necessarily a reflection of the employee’s usual service—I’ve had good interactions here before.
Subway’s advertisement for nachos is vague, and it turns out different locations prepare them differently. At this location, the owner was stingy with the ingredients—even though I offered to pay extra. I wasn’t asking for anything unreasonable, just to get my food the way I wanted it.
The nachos aren’t a “make it what you want” meal.
… moreUnfortunately, my experience left me frustrated enough that I won’t be returning. That said, this isn’t necessarily a reflection of the employee’s usual service—I’ve had good interactions here before.
Subway’s advertisement for nachos is vague, and it turns out different locations prepare them differently. At this location, the owner was stingy with the ingredients—even though I offered to pay extra. I wasn’t asking for anything unreasonable, just to get my food the way I wanted it.
The nachos aren’t a “make it what you want” meal.
Agnes Hay
My husband and I are not frequent
customers, but had a coupon for a footlong sub for $6.99 so decided to order a toasted meatball sub. When we unwrapped the sub at home we noticed there was an abundance of marinara sauce. There was more chunks of tomato than there was sauce. We didn’t enjoy the sub because of it. You need to offer a plain sauce in addition to the marinara or change to just a plain sauce for your meatballs subs.
… morecustomers, but had a coupon for a footlong sub for $6.99 so decided to order a toasted meatball sub. When we unwrapped the sub at home we noticed there was an abundance of marinara sauce. There was more chunks of tomato than there was sauce. We didn’t enjoy the sub because of it. You need to offer a plain sauce in addition to the marinara or change to just a plain sauce for your meatballs subs.
SG
Wow, just wow. My sandwich was a complete disappointment. Either the employees need better training, or they need to revisit the basics of reading and simple math. I specifically ordered double meat and extra vegetables, yet I received none of it—just a $12 loaf of bread. What a ripoff. Subway, do your employees a favor and fire them. Please consider letting your employees find a job better suited to their skill level because this one seems to be a bit too challenging for them.
… moreAngel Carter
The guy that runs this Subway is the best I have ever seen.
… morePHARON
Literally the worst experience I’ve ever had in my life at a subway. The nighttime employee complained about just clocking in and then preceded to act super unprofessional about having to make a to go order. I wouldn’t get a sub here if it was the last place on Earth to eat.
… moreSamantha Carr
Absolutely lost my business. I will never go here again. My mother and I came here to get two foot long subs. There is a promotion going on for $6.99 for a footlong. When she ordered the subs and went to pay she was told her total was $21. When she asked about the promotion the young man said to get that promotion it had to be placed online, which isn’t advertised anywhere. She didn’t argue or yes, she just told them she no longer wanted the subs. The young lady behind the counter asked her “you no longer want them?” When my mom said no, the young lady said “ok, you can leave. We do not want your business. Do not ever come back.” This is absolutely unacceptable. You do not speak to customers like that especially when there is confusion over a promotion. She just cost this location business because not only do we order personally from this location but my office orders a lot from here when we get lunches.
… moreEm
Never had a bad experience until now with this location. I placed a mobile order for 2 subs yesterday before leaving work. On my way home, I was involved in a car accident (someone hit me and damaged the front driver side bumper pretty bad). I had to obviously deal with getting the police report, then starting a claim with the insurance, and processing it all. Subway called regarding the order that night and I told them I was in accident, that we may pick it up or they could have it for themselves. Shawn said they would have it in a cooler for whenever. Great.
Called today since I still couldn’t drive to get it, asking for a refund which was like $10.00, since I did a BOGO coupon. Spoke to Shawn again and he said the register was closed out so he can’t give me cash but offered a gift card. He gave me a snarky comment saying “well yesterday you said don’t worry about it, we have the subs in the cooler still for you”. But had a really bad attitude about it , forgetting the fact I had to deal with a pretty bad car accident and still figuring it all out. I feel that the most appropriate response would have been “yes our registers closed down for the day yesterday but I can issue you a gift card in place of cash” . He instead pretty much blamed me for it and seemed really agitated I wanted at least a gift card and said I can pick it up whenever. There was so customer satisfaction or politeness, just rudeness. Just because of that I won’t go back to this location! What a jerk!
… moreCalled today since I still couldn’t drive to get it, asking for a refund which was like $10.00, since I did a BOGO coupon. Spoke to Shawn again and he said the register was closed out so he can’t give me cash but offered a gift card. He gave me a snarky comment saying “well yesterday you said don’t worry about it, we have the subs in the cooler still for you”. But had a really bad attitude about it , forgetting the fact I had to deal with a pretty bad car accident and still figuring it all out. I feel that the most appropriate response would have been “yes our registers closed down for the day yesterday but I can issue you a gift card in place of cash” . He instead pretty much blamed me for it and seemed really agitated I wanted at least a gift card and said I can pick it up whenever. There was so customer satisfaction or politeness, just rudeness. Just because of that I won’t go back to this location! What a jerk!