Rain Miles
Tried coming to this subway a few times but won’t be returning…. Sometimes when I try to go in here they are either closed or closing. Sometimes even an hour or half hour before the sign says they are closed. Went in today around 8:30pm only wanted two simple subs and door was already locked and the man inside was closing down the register. Sign on the door said they closed at 9 pm plenty of time for a couple subs. The man at the register even slightly shook his head towards us when we tried to open the door. We automatically walked away but don’t have a sign up saying you close at a certain time if you’re not going to abide by it. And sometimes the food isn’t made right… Never toasted enough and sometimes they don’t give you enough meat or cheese… Ask for extra you get an attitude. And sometimes it seems like they are just there to chat and you being there is an inconvenience. Really disappointing because we like subway in general but this one just sucks. Wouldnt recommend
… moreJ Smith
Says they’re open until 8 but they were closing at 7:30. When I went to walk in to grab a bag of chips I was rudely brushed away. Would not recommend. Supporting local sub shops is more worth it for your money and experience.
… moreJoselynn D
Normally we love it here, we tip every time we go and we always treat the staff with kindness. Im not sure if the gentlemen working was new or not but as we were ordering he continued forgetting what we said and adding things we didn’t ask for to our sandwiches. He mistakenly added vinegar to my partners sub but we didn’t make him remake it because there were people behind us. after attempting to eat said sandwich and realizing the taste of vinegar was extremely present we attempted to get a refun, the other employee at this location proceeded to get very upset, SPIKED the old sub into the trash, and called his manager for help. we were indeed given a refund but my money and change was thrown directly at me, and it wasnt until after this employee began yelling at me in his primary language and telling me not to show my face at the store again. I was calm and understanding but he continued to raise his voice at me about wanting a refund. Mind you the store was not busy. we were the only people inside while requesting a refund. im very disappointed at this.
… moreCD Suusdongaandi
October 7, 2025, I ordered (online) two footlong sandwiches via Subway’s buy one and receive the second for one dollar promotion. It appears the preparer constructed the sandwiches using the equivalent of ingredients for one sandwich. I think this is a shoddy and unacceptable business practice. Additionally, I’m aware self-report surveys are known for subjectiveness, but another review platform rates the franchise as 2.4 overall.
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… moreDan Odell
This is now the only subway in town. Used to be three total. I tried it once many years ago. My impression was they were cheap and skimpy with portions. At the time they also didn’t participate in Subway’s corporate promotions.
… moreKayla Pizura
This is my go to 12″ meatball marinara with mozzarella and I always add in pepperoni. Toasted of course and I absolutely love this every time. Look joking around with the guy who was making my sub it was a great time and I plan on going back.
… moreBee
Beautiful store inside, clean and bright. I went to the Crosby’s subway several times trying to get a meatball sub this past month. Only to hear “we have no meatballs” every single day. This store did not disappoint though. I finally got my meatball sub. The gentleman who helped prepare my sub was very friendly, quick and made it a nice experience. Definitely my top pick store in Canandaigua!
… moreAleckzov
The employees type on the computer keyboard at the checkout with the same gloves they prepare the food with. Their English is bad so they do not get your order right, nor can they explain the menu either. Overall this is a bad experience.
… moreJourneyz Moment
They are stingy with toppings and the protein. We quickly changed our mind for the catering here.
… moreRachel Banister
I was helped out by Amanda, she was cheery and attentive. 10/10 I will be coming back
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