Genesis
The cashier on shift at 2:59pm on the 2/7/26 said her boss mike said i can’t use my online rewards and points because its against her and Mike’s policy. All available discount according to subway customer service
… moreShane Hewson
I placed an online order for a few sandwiches, chips, and drinks, applying a coupon along with rewards dollars I had legitimately earned through their loyalty program. When I arrived to pick up my order, the employee decided to call me out in front of other customers, pointing to my receipt and making a snide comment about using “too many discounts” and that “not everything is free.”
This was incredibly unprofessional and embarrassing. I used promotions that Subway themselves offered – a coupon they distributed and rewards I earned by being a loyal customer. There’s absolutely no reason to shame a customer for using the discounts the company provides. If there was an issue with how the discounts were applied in the system, that’s not my fault and certainly shouldn’t have been handled by publicly humiliating me.
To make matters worse, the sandwiches were poorly made and tasted awful. Between the terrible customer service and subpar food quality, I won’t be returning to this location. I’d recommend finding a different Subway where they actually appreciate their customers rather than belittle them for participating in their own promotional programs.
… moreTyjedre16
I go in and purchase the 6.99 meal of the day get charged for the soda and the cookies on top of the sandwich and when i say i ordered the meal of the day the guy behind the counter argues yea thats what he did. How does a 6.99 meal of the day turn into $13
… moreDeanna Pancho
I went to this subway today @10am the guy working made an EXCELLENT sub and got to use my $6.99 coupon ! Very clean and excellent service .
… moreShawn W
They over charge and I have gone to multiple subways and ordered the same thing and it’s a huge difference. They are rude to customers and put almost no meat on the sandwiches. Home town heroes down the block is a much better option.
… moreVictoria
It was the only thing I ate all day. Had food poisoning for the 1st time in my life. Hit me later that evening.
… moreStella Puglisi
As a former Subway franchisee i am very upset with Subway and especially the West Islip store. He does not want to honor the coupon as set forth if a coupon does not exclude a particular sandwich he tells you certain sandwiches are too expensive this is not protocol they also no longer taking the complaint and headquarters they want the owner to handle it but yet the owner does not handle it This is NOT GOOD BUSINESS
Subway in general is falling short thats y we got out
They still use same sandwich formulas but they are now slicing their own meat and now they are paper thin and now they also block the meat and cheese section with a blockcade so u cant watch what they r doing
This was y people went to subway for that experience
… more2cupquan
Rocky good guy and good New York based subway and restroom very nice and clean
… moreDonald Buckley
We went tinto this location to use our $10 coupin for footlong, chips and drink. After order was made we attempted to pay with our coupon but the man said it was no good for the chicken teriyaki footlong so we had to pay $14.11 just for the sandwich. I have used this coupon many many many times at your Bayshore location and have never had an issue. The couponn states does not include big hot pastrami or garlic roast beef. I had another coupon for a $7.99 which I did not have wirh me. I want to be reinbursed the difference of $5.43. We will never visit this location again and will leave a lenghty bad review telling customers this location does not honor your coupons.
… moreMunir A. Tahir
Just got a footling turkey , half plain mayo only and other half with lettuce tomatoes onions, they have to better with the amount of turkey slics , not sure if it’s from corporate or this store specifically but it wasn’t even enough for a 6 inch let along a foot long. I understand food cost is high but you will lose customers if you run your business like this. Not to mention the turkey slices are smaller and thinner . I won’t be going back again.
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