LJR
Food was decent but the customer service was disappointing. The staff seemed uninterested and unfriendly, which took away from the overall experience. Not the worst, but definitely not welcoming. Needs improvement in how they treat customers.
… moreHope Last
Your better off going to the deli next door. The worker or owner got upset me and my girlfriend both got the 7$ sub deal. He made a loud comment about us ordering again smh! He emphasized ok again. And seemed upset at us it was very uncomfortable and I noticed he was being very stingy on the toast beef not sure if it was because we got the deal but he on used two slices of roast beef you could barely taste it. Your honesty better off getting a real sandwich at a deli or supermarket across the street on broadway.
… moreHAN Bolignese
This restaurant is horrendous as are the workers. The man I spoke with gave me a completely wrong delivery order with bread and toppings that I am allergic to with zero warning and zero opportunity to change or cancel my order. When I called to understand why I did not receive a simple phone call, per THEIR policy, to either alter my order or to cancel my meal, he claimed that he did not understand. I have been in the store and spoken with him. They definitely understand: “I cannot have that, please give me something else,” so it is shocking and disgusting that nobody wanted to take responsibility for providing food that could send me to the hospital, or even just simply that it was WRONG. To suggest after admitting they were all out of bread that a language barrier is the reason they did not ask me if I wanted something different is a bold faced lie: I have been inside the store. I have made many complex requests. There were no excuses. While inside, it was very clear that the person in charge of the food and the phone whose English was fluent enough to create several complicated orders, as hardworking food service workers do all the time, understood what I was saying. When I say no tomatoes, they give me no tomatoes. When I ask for a wrap instead of a hero, they give me a wrap. Now all of a sudden because you made a mistake, we don’t understand? They did not apologize for providing me food that can send me to the hospital. They lied to me saying that their English was the reason they could not help or try to provide adequate customer service. I was not even asking for a refund. Simply an explanation. I get that it is commonplace to be disappointed by this restaurant’s deliveries, but what is more shocking is the lack of care in treating customers who spend their hard earned money because of ego. It is disrespectful and it is dangerous. And now I am left wondering what to eat in a food desert at 10PM. What is wrong with you? Just say you messed up, apologize for giving me the wrong food, and move along. Nobody is asking for money and nobody is asking for a signed letter that describes all the things they should have done. Liars, scammers, frauds, and irresponsible people work at this establishment. If you want a correct order and people who consider you as a human being rather than an idiot with no common sense, go elsewhere. There are some great delis nearby. Hopefully they are not closed by the time I walk my disabled self to the closest one. Sickening.
… moreRoberto Reyes
I do Deliveries almost every day, I went to this Subway to pick up an order at 10pm. The surprise was that “it was closed” even when the order was already paid through Uber eats, the man inside refused to solve the problem in a very rude and hostile way.
… moreJay Quintana
Food’s good for a Subway, employees are a mixed bag.
Edit: it’s just the south Asian man. Everyone else is very pleasant. He very angrily asked me why I was pacing back and forth (I have ADHD and do it at the best of times, but also, my order was ten minutes late, how long can it take to make a damn sandwich in an almost empty Subway?) and then wanted me to tell him what I ordered instead of just looking at the damn receipt. Also, he’s just not very good at making sandwiches. They’re mediocre.
… moreRobert Rodriguez
Current worker hardly speaks English and no Spanish (it is a predominantly dominican neighborhood and the last worker spoke both). Added provolone cheese to my sandwich without my asking. Spent 5 minutes going back and forth trying to use $2 from the app. Didn’t help that the QR code scanner was not working.
EDIT: back a few months later, new worker added WAY too much vinegar to my sandwich; also did not speak English so unable to use my coupon and didn’t even know how to allow me to use my phone number to collect points. Please hire workers who speak English.
… moreC
I order ahead of time on the app every day usually never have a problem. Until today. The worker today told me when I went to pick up my order that they weren’t opened. I had already placed my order from the app and paid and she wasn’t going to give me my order claiming they weren’t opened. Yet the hours say open at 8am and this was 10:30am. I showed her that my order was accepted and that I paid and that was when she realized she had to make my order. I ordered a tuna melt. Well she didn’t even bother to heat it up and it was just thrown together. On top of it the cookies I ordered weren’t even ready so I had to go with cookies I don’t even like. I love going to this place every day but this experience with this one worker (this is the second time she’s pulled this with me) made me give it a low review.
… moreKrystal Garcia
The store was empty with no employees around. I showed up at my pickup time, my order was not made. I was talking to employee and she walks away with another employee that came back from store. One girl comes back toasts both sandwiches, when only one suppose to be. I let it pass. Tells me she cant give me extra veggies I ordered , I let it pass. Tells me she my order has.l no salami. I show her order on my phone. She then lies and tells me age can’t give me salami because she put 1 extra slice of turkey by mistake and she cant take it off. After saying to her that’s not my fault she decides she is gonna put the salami. And she wore her mask down on her chin the entire time.
… moreSmith Emejuru
Horrible subway experience. There’s a worker there that rarely does her job. She loves slacking. Every time I go when she’s working, she leaves the store unattended because she takes multiple long breaks. when she’s working it’s so easy for someone to steal their products . She is also very lazy, I clearly saw bread in the back and when I tried to order a sandwich, she told me that there was no bread. She should definitely either be reprimanded or replaced. And I’m not trying to be mean or rude in any way, she’s just not a good worker.
… moreTerrance Dismuke
One of several subway stores I’ve been to that was clean, the meat and veggies looked and was very fresh and friendly customer service. This store is a smaller store with big promise. I’ve had bad encounters at other subways before not this on on Dykman.
Thumbs up to this subway.
… more