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Your local West Warwick Subway® Restaurant at 289 Cowesett Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 289 Cowesett Ave Suite 14, West Warwick, RI 02893
Phone: (401) 821-1449
Order and Reservations
Order: Order online
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Reviews
Jay & Shay Gang
My mom and I just had the worst experience at Subway, and I feel compelled to share it.
From the moment we walked in—when the store was completely empty—the employee rushed us as if we were inconveniencing her. She was rude and unwelcoming, making it clear that she didn’t want to help us. When my mom and I were discussing what we wanted, the girl interrupted, demanding to know our order. Her cockiness made us feel uncomfortable.
My mom wanted to try the nachos, which were supposed to be a foot-long but ended up being a tiny container—not even the size of a 6-inch sub. When my mom pointed this out, the girl had the audacity to say, “That’s the portion a normal person should eat,” making us feel targeted because we’re not the skinniest.
Then, when my mom asked for her bread to be lightly toasted, it came out burnt. While my mom was choosing toppings, the employee spoke to her as if she were a child, listing the vegetables in a slow, condescending manner. When my mom was trying to name her toppings, the girl snapped, “I’m in a rush, faster—you’re going slow.”
I could see that the store was closing at 9:30 PM, and the employee claimed she had “like 500 orders,” which seemed highly exaggerated. She got my order confused, and when I was trying to decide what I wanted, she insisted I tell her faster, making me feel overwhelmed to the point of tears.
When I finally asked about the size of a fountain drink, she just pointed and said, “Look and pick what you want.” When I showed her the cup I wanted, she answered slowly as if I were incapable of understanding, saying, “It’s a medium.”
It was shocking how her attitude shifted when another customer came in to pick up a delivery order—she was suddenly very nice to him. I can’t fathom why she targeted my mom and me. We treated her with respect, saying “please” and “thank you,” yet we received nothing but rudeness in return.
This experience was unacceptable. I understand that people have bad days, but that should never excuse poor customer service. We will never return to this location, and I encourage others to think twice before visiting. I don’t know her name I didn’t see her name tag, but that is the woman that I am talking about
… moreFrom the moment we walked in—when the store was completely empty—the employee rushed us as if we were inconveniencing her. She was rude and unwelcoming, making it clear that she didn’t want to help us. When my mom and I were discussing what we wanted, the girl interrupted, demanding to know our order. Her cockiness made us feel uncomfortable.
My mom wanted to try the nachos, which were supposed to be a foot-long but ended up being a tiny container—not even the size of a 6-inch sub. When my mom pointed this out, the girl had the audacity to say, “That’s the portion a normal person should eat,” making us feel targeted because we’re not the skinniest.
Then, when my mom asked for her bread to be lightly toasted, it came out burnt. While my mom was choosing toppings, the employee spoke to her as if she were a child, listing the vegetables in a slow, condescending manner. When my mom was trying to name her toppings, the girl snapped, “I’m in a rush, faster—you’re going slow.”
I could see that the store was closing at 9:30 PM, and the employee claimed she had “like 500 orders,” which seemed highly exaggerated. She got my order confused, and when I was trying to decide what I wanted, she insisted I tell her faster, making me feel overwhelmed to the point of tears.
When I finally asked about the size of a fountain drink, she just pointed and said, “Look and pick what you want.” When I showed her the cup I wanted, she answered slowly as if I were incapable of understanding, saying, “It’s a medium.”
It was shocking how her attitude shifted when another customer came in to pick up a delivery order—she was suddenly very nice to him. I can’t fathom why she targeted my mom and me. We treated her with respect, saying “please” and “thank you,” yet we received nothing but rudeness in return.
This experience was unacceptable. I understand that people have bad days, but that should never excuse poor customer service. We will never return to this location, and I encourage others to think twice before visiting. I don’t know her name I didn’t see her name tag, but that is the woman that I am talking about
Amanda Soares
The girl that works here at night always makes sure the cookies are fresh even if they are closing within a couple hours! I bought all the double choco cookies she had made and our sandwiches were delicious too (bread was so soft!) This is the only subway we go to and now that I know I can get fresh cookies anytime, we will we definitely make more stops! Thank you so much! You are appreciated! ❤️
… moreAires Medeiros
I have been coming to this Subway for years and they are ALWAYS super friendly and have become like family to me. Shout out to Dave, who always makes great recommendations (like Hot Honey Chicken) and Christiana, who always knows my order! They start making my sandwich as soon as soon as I get there (many times as soon as they see me drive up)! They know my order better than I do (which at my age is probably a good thing! -lol)! I really think they are psychic! HAHA! THEY ARE THE BEST!!! The sandwiches here are always fresh and delicious and the cookies are to die for no matter what time I arrive and they are always super super friendly! Don’t listen to the critics and miss stopping by this great Subway location!!!
… morekelsey scott
Huge shoutout to Dave at Subway! He was super friendly, welcoming, and made my whole visit a great experience. You can tell he genuinely cares about the customers—he made my sub exactly how I wanted it and even made the quick stop feel personal. It’s not every day you come across someone who makes fast food feel that warm and pleasant. Thanks, Dave!
… moreJess Hopkins
Not sure why the online pick up is behind the counter? Seems counter active as I had to wait in line behind 3 people, to get my order, at that point their food was fresher! Wouldnt recommend online ordering. Food was fine.
… moreJessy C
RESPONSE TO JAY AND SHAY GANG:
Thank you for taking the time to share your feedback. I’d like to provide some clarification from my side, as the situation described does not fully reflect what occurred.
To start, your visit took place approximately 20 minutes before the store was scheduled to close. At that point, I was working alone, handling all closing duties, multiple incoming online and delivery orders, and walk-in customers simultaneously. It was a high-pressure time, and I communicated that clearly by letting you know the store was busy and that I was the only staff member on shift. My intention was never to rush you, but to help you understand the urgency of the situation as closing procedures were beginning and additional orders were pending.
As for the nachos, the portion served follows company guidelines and is based on standard sizing. I noticed that you and your mother kept giving judgmental looks at the portion sizes, even though I served everything according to Subway’s measurements. I understand if the amount seemed smaller than expected, but making assumptions and then criticizing me personally was unfair and unnecessary.
Throughout the ordering process, I was doing my best to keep things moving. You both took a considerable amount of time deciding what you wanted—again, completely fine under normal circumstances—but under the conditions of one staff member, a long list of orders, and an approaching closing time, I did need to ask you to finalize your decisions so I could continue serving others and complete closing tasks on time.
Additionally, while I attempted to stay polite and direct, you and your mother continued making side comments and repeatedly tried to engage me in unnecessary conversations about how I was working alone. I explained multiple times that I was busy and reminded you that we were close to closing time. I also want to clarify that my tone may have come across as blunt, but it was never meant to be condescending or rude—I was just trying to work as efficiently as possible under the circumstances.
It’s also worth noting that your comment about my “attitude shift” with another customer is misleading. That customer was simply there to pick up a mobile order, which was already prepared, requiring no further conversation or time.
Lastly, I feel the need to point out that your complaint includes several exaggerated claims, especially about things like being “targeted” or mocked for appearance—something I would never do to anyone, regardless of the situation. If anything, I was trying to stay focused and composed while under pressure.
I understand that customers expect good service, and I always strive to provide that—even during busy or stressful shifts. However, respect should go both ways. From your tone and the way you approached the situation (as well as your apparent pattern of complaining about “nonsense”), it seems like you may have come in already prepared to criticize. If you are this particular about your food and customer service experience, I would gently suggest that you consider preparing your meals at home where you have full control.
Thank you for understanding my perspective. I hope this clears up some of the misunderstanding.
Sincerely,
[Jessy]
Subway Employee
… moreThank you for taking the time to share your feedback. I’d like to provide some clarification from my side, as the situation described does not fully reflect what occurred.
To start, your visit took place approximately 20 minutes before the store was scheduled to close. At that point, I was working alone, handling all closing duties, multiple incoming online and delivery orders, and walk-in customers simultaneously. It was a high-pressure time, and I communicated that clearly by letting you know the store was busy and that I was the only staff member on shift. My intention was never to rush you, but to help you understand the urgency of the situation as closing procedures were beginning and additional orders were pending.
As for the nachos, the portion served follows company guidelines and is based on standard sizing. I noticed that you and your mother kept giving judgmental looks at the portion sizes, even though I served everything according to Subway’s measurements. I understand if the amount seemed smaller than expected, but making assumptions and then criticizing me personally was unfair and unnecessary.
Throughout the ordering process, I was doing my best to keep things moving. You both took a considerable amount of time deciding what you wanted—again, completely fine under normal circumstances—but under the conditions of one staff member, a long list of orders, and an approaching closing time, I did need to ask you to finalize your decisions so I could continue serving others and complete closing tasks on time.
Additionally, while I attempted to stay polite and direct, you and your mother continued making side comments and repeatedly tried to engage me in unnecessary conversations about how I was working alone. I explained multiple times that I was busy and reminded you that we were close to closing time. I also want to clarify that my tone may have come across as blunt, but it was never meant to be condescending or rude—I was just trying to work as efficiently as possible under the circumstances.
It’s also worth noting that your comment about my “attitude shift” with another customer is misleading. That customer was simply there to pick up a mobile order, which was already prepared, requiring no further conversation or time.
Lastly, I feel the need to point out that your complaint includes several exaggerated claims, especially about things like being “targeted” or mocked for appearance—something I would never do to anyone, regardless of the situation. If anything, I was trying to stay focused and composed while under pressure.
I understand that customers expect good service, and I always strive to provide that—even during busy or stressful shifts. However, respect should go both ways. From your tone and the way you approached the situation (as well as your apparent pattern of complaining about “nonsense”), it seems like you may have come in already prepared to criticize. If you are this particular about your food and customer service experience, I would gently suggest that you consider preparing your meals at home where you have full control.
Thank you for understanding my perspective. I hope this clears up some of the misunderstanding.
Sincerely,
[Jessy]
Subway Employee
Neer Patel
Please don’t go this subway location, today i went to over there and i had a food elegy so i told to women and first she put my sendwitch and after that one other guy touching my sendwitch witch out change his gloves, they don’t know what is the subway food rules, they should know first, and after that surve to the customer and after that i told to women and she was argued with me and she was very rude behavior, this is my humble request to the owner , please teach them rules them first.
Very very bed experienced, i never seen this kind of service in any location.
… moreVery very bed experienced, i never seen this kind of service in any location.
Allie A
I’m not understanding the point of online ordering if your online pick up station is behind the counter and you have to stand in line and wait for everybody to order before you can get your online order, I would rather have my sandwich fresh and just order at the counter at that point. Maybe have a line just for online orders so the cashiers know to give them their order first.
… moreNorman Fleury
I placed my order online for 4 subs. Waited until the app said my order was ready, before I even headed down there. I arrived, went in and there was no food, and was advised that there was no order, with an attitude. This little girl had such poor customer service, not wearing hat/visor, wearing boots short running short. Spoke with the manager also. This is no way to run a business. If the customer has the proof then they should assist them. I manage a restaurant and this is definitely poor customer service.
… moreAwilda Figueroa
I ordered online and had my son go pick it up. They tell him there’s no order let wait and see. My son sits there 20 minutes, and no one tells him there’s a problem with their system. I go in to see what’s going on to show my online receipt for them to tell me by midnight its going to be returned. So I said you have him wait 20 minutes instead of telling him so I can reorder. The girl quickly had a terrible attitude and told me I should’ve just gone in to order why I told her what’s the online ordering for are you serious. Terrible customer service, if she would’ve known how to speak to me, it was different. How are you going to argue with a customer? Tell me , ” Don’t come here terrible service, no manners at all. Very rude and argumentative.
… more