Unpretentious restaurant serving fried catfish, chicken fried steak & other American comfort foods.
Address and Contact Information
Address: 9955 N US Hwy 259, Broken Bow, OK 74728
Phone: (580) 494-6350
Website: https://stevens-gap.shop/
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Reviews
There is usually a wait for this restaurant so be wary of that. Ours was about 15 minutes. Customer service was good and food was promptly brought in.
We ordered 3 baskets of catfish, 1 ten pieces of Mozzarella sticks, and regular cups of water. Catfish batter was salty for all of us and we all had to take out the outside fried skin for us to eat it. From the inside it was fine.
Our total should have been $40+tax, but we were asked for $48.17 which I am not sure why. I was not given any itemized invoice and I just paid it as-is. I think they charge extra for paying with the credit card and if that is the case then customer should be advised first or extra charge should be listed for customer to see instead of just adding and then charging it without customer’s approval. We did send a message regarding this through Facebook but never got any response.
I will try other restaurant next time.
The food was great! Got a veggie omelet with bacon and biscuit and gravy with the BEST I’ve ever had diced potatoes! The omelet had so much bacon in it and the veggies with cheese inside was amazing!
The waitress was incredibly sweet
This past weekend, six of us came in for breakfast and waited over an hour and a half while multiple tables sat empty. We were repeatedly told to keep waiting without any clear reason, while other groups were seated. There was no justification for the delay.
After speaking with others in the area, we were told this establishment has a reputation for treating Hispanic customers differently. Based on our experience, it certainly felt that way. Being ignored while watching available tables go unused sends a very clear message.
If this was not intentional, management needs to explain how a group of nine people can be left waiting that long with open seating. And if it was intentional, that is discrimination — plain and simple.
Ownership and management should take this seriously, review their practices, and ensure that every customer is treated equally and with respect. No one should leave a restaurant feeling unwelcome because of who they are.
We expect better.
Now onto the food. It was bland, mediocre, food at best. Asked for ranch, still waiting on it… sandwich was exhausted, breakfast bowl was so bland with no flavor. The pancake was massive, but ate 2 bites and felt like it was a complete waste of money. Would’ve rather gone somewhere else.
We were trying to leave to pay and there were so many people standing inside waiting to be seated, we couldn’t leave for 10 mins because we were trapped in our seats. The door slammed into our booth multiple times from people opening the door really hard. One girl taking names for a wait list just kept telling everybody 20-30 mins… they’d look around and only 4 tables were full.
We definitely feel we wasted money and time being here. Definitely wouldn’t recommend coming here. The lady who sat us in the beginning was very nice (only reason I didn’t give 1 star). We were thinking about getting pie, but knew if we were still waiting on ranch, we’d never leave if we were waiting for pie even though it was sitting right there in the fridge at the check out counter. Not worth the time or money. Such a shame
As we pulled into the parking lot this morning at 10:15, we noticed customers waiting on the porch/deck, so we knew there would be a wait time. No biggie, as we had no real plans for most of the day. I went in and told the young lady working the register that there we were a party of 2 looking for a table. She said the wait would be 30-35 mins. I said ok, and offered my phone number because we would be waiting in the vehicle. She said they don’t take down numbers or call people. You had to be waiting when your name was called.
We waited on the deck in the cold and rain for an hour before we were called. We did however notice that two groups that arrived AFTER us were called in BEFORE us! Each time, I told the young lady that we were there first and she shrugged and said sorry. During the hour long wait, we noticed there were at least 6 empty booths at any given time.
When we were finally invited in and seated, we realized that Biscuits and gravy were off the menu because they stopped serving those at 11am. So now our food choice was limited.
After placing our order, and waiting another 30 minutes for the food to arrive, we finally got to eat the most bland breakfast that I believe we have ever eaten.
The servers were indifferent to the customers needs. Our server, if you can consider them that, did not check on us a single time while we ate. The only time we seen her after bringing us our food, was when she brought our ticket.
This place could be have huge potential if they had some type of waitlist notification, a buzzer or text system, something other than a young lady walking out onto the deck and yelling names, then shrugging and walking off. Also, they should consider hiring additional staff the help with the crowds. This is a tourist town and they should be better prepared for the crowds.
We will definitely not be back, nor will we be recommending this place to anyone. No matter how big the pancakes are.