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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Counter-serve chain known for steakburgers & milkshakes offers a dinerlike space with retro flair.
Hours
| Monday | 9 AM–5 PM |
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
Address and Contact Information
Address: 107 S Pennsylvania St #400, Indianapolis, IN 46204
Phone: (317) 633-4100
Website: http://www.steaknshake.com/
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Steak ‘n Shake Headquarters – MapQuest
Get more information for Steak ‘n Shake Headquarters in Indianapolis, IN. See reviews, map, get the address, and find directions.
Reviews
John Watson
Took my nephew out for a meal. The steak ‘n shake I went to is located on 1210 Linton Blvd, Delray Beach, FL 33444. Simple order garlic burger with lettuce tomato and onion. Also fries and cheese sauce for dipping. No tomato on the burger, and no cheese dipping sauce. I took my receipt up to the calendar to show them it was ordered and paid for. They gave me a half full little container cheese that didn’t look right. And a slice of tomato that was green and in a horrible shape. The staff member behind the counter did not offer an apology just smiled and laughed like it was funny. Horrible food horrible service. See the picture of the pathetic excuse of a tomato slice they gave me. You won’t stay in business long treating customers like this.
… moreCecil Stroud
Customer Service at Steak N Shake #318 is pathetic. The sidewalks were iced over and slick. A lawsuit waiting to happen. After our meals were ordered we were told that they were out of soda. But we could purchase a shake. I asked for a refund and I was told it would take 3–5 business days to process. The staff’s attitude was very poor and apathetic. I enjoy your food but Restaurant # 318 1251 Strongbow Center Dr. in Valparaiso, IN should be closed or the whole shift working at 6:30 PM on Friday evening 12/5/2025 should be terminated. Buyer Beware. Avoid this place.
… moreAnnette Brantley
Valparaiso steak and shake is quite literally disgusting. The walls, the floors the tables, the bathrooms.. the manager was rude, the cook was passive aggressive.. today at 12:45pm. 12/19/2025. Also the burgers tasted cheap. The manager wanted to rebun my order that was messed up. Honestly. Dont go. Its truly nasty. They dint even clean the trays they send food out on. 10/10 DONT RECOMMEND
… moreSandra Yates
Walk in to dine in, stood for 15 minutes and no one came to help us. I will never darken there door again. Have to order off a screen and they didn’t take cash., it was in big letters. Used to be my favorite place to eat. So sad that corperations ruin everything
… morekim scott
Burger cold no mustard on bun….
Asked for a small peanut butter shake got a kids shake.. employees rude I ask difference jn price all she would say is cheaper…it’s a Dollar refund my order charge be 4.99 and I’ll be on my way…they refused to do that….. Burger so cold cheese won’t melt…. actually 0 stars
… moreAsked for a small peanut butter shake got a kids shake.. employees rude I ask difference jn price all she would say is cheaper…it’s a Dollar refund my order charge be 4.99 and I’ll be on my way…they refused to do that….. Burger so cold cheese won’t melt…. actually 0 stars
Iris Taylor
Ordered double steak burger with cheese, fries, and cherry coke. Waitress was rude. Meal cost was $11.97. Used debit card and discovered I was charged $40.50. Contacted store 3 times, they stated they would refund amount. Took my cell number and email. Has not been resolved yet. They blatantly lied!
… moreShambrica Curry
I am highly pissed at the service I received today at the Albany Ga location store number 582. My sister, my kids and I went there and order 4 #10 she knows exactly what she orders we get to the window and the he gives us one price and says $17.20 then a young lady comes to the window and says $22.85 so i asked why the price changed she stated” oh he only rung you up for 3 burgers instead of 4” i relied ok. So we get home i call and let him know my order was wrong he stated well you was wrung up for a number 9 i stated that that wasn’t what we wasted for so if it was a simple line of communication cool. But that wasn’t the case i get to the restaurant the manager Jeremey has a smirk on his face and ask can he help me i begging to explain i received the wrong order he states “we gave you what you asked for” but i didn’t ask for that i asked for 4 number 10s he proceed to say well im sorry im not fixing it so i said well give me my money back he states NO so of course now im furious because you gone not correct my food and THEN say you not giving me my money back. He was so rude not understanding that it was a simple miscommunication on his worker because i know what i said and instead of correcting it you would rather go back and forth with a loyal customer that’s all my kids order but you wanna go back and forth and not give me my order or my money then i ask for corporate he gives me the wrong number. I will no longer go there if he is there.
… moreHeidi Vhoward
If i could give a 0 I would. Went to Davenport, Iowa and went in and ordered from kiosk. I got my receipt and looked around there were no employees anywhere. I waited and waited for at least 10 minutes. I had to go couldnt wait all day for these lazy employees to do their job. There were no grills even turned on. I called for employee no answer several times. I go to back and all the obtuse, rude lady could say was “you cant be back here.” No apology, no explanation why nobpdy was up front cooking. She seemed oblivious that there were orders. She says cash kiosk is broke. I say no kidding that is why i used card. She is a real genuis. I stated I ordered and there were no employees anywhere making food or up front period. I wanted my money back. She was a real winner. Then this greaseball guy comes up and thinks he is going to strong arm into getting me to leave. I kept telling him not without my credit receipt. He finally brings it up and slams it on counter and says “now leave”. He tried being intimidating by following me. These idiots claimed they opened at 10 so why wasn’t the restaurant up and going? Customers had ordered food and nothing was being prepared. Futher, the floor was so sticky it had not been cleaned in awhile. My shoes kept sticking to floor. Avoid this restaurant at all costs! They do NOT care whether they have orders on screen or not. Now I know why so many Steak and Shake restaurants have closed. This one should too. Will be contacting corporate.
… moreTaylor Biancone
Got my food and I’m missing my drink (my fault fr) western burger was great but chili cheese fries were bland idk why yall took away the Cajun fries honestly it’s what kept me coming back :/
… moreStacey Mills
Beavercreek, OH by the mall of Fairfield Commons. Drive-thru I ordered 2 singles with cheese only, 2 chocolate milkshakes. Paid my outrageous price of $17.09, handed me both shakes i looked at them and gave them back…they were the consistency a Wendy’s frosty that had been been sitting for a few hours…it was runny, I asked for them to be remade, opened my bag burgers had no cheese just tons of ketchup….when handed my remade shakes I told her cheese only… these had ketchup. They weren’t happy about the remake. The shakes again were like the consistency of tomato soup. I asked for a full refund, she gave a receipt…we’ll see if I received it. The crew that I saw was rude, unprofessional, I was told by the manager to have “Grace”. When I told her about the manager shakes she says…”They’re not that bad” .. Team needs to be trained again. Poor service, poor quality of food. Pulled away with no food no drink .
… more