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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 3440 Preston Rd, Frisco, TX 75034
Phone: (972) 334-0340
Website: https://www.steaknshake.com/locations/tx-frisco-preston-road/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
zoey boyle
If I could give zero stars, I would. This was one of the worst food experiences we’ve ever had.
We ordered two plain burgers, and every single one came loaded with everything—mustard, pickles, the works. This was not just a mistake; it was dangerous. My stepdad is severely allergic to mustard, and his burger was covered in it.
To make matters worse, the order took over an hour and a half to arrive, and when it did, the food was stone cold. We tried to get help, but the general manager, Aaron, was completely unhelpful. He refused to offer a refund and just handed us a corporate number that didn’t even work.
Unacceptable customer service, unsafe food handling, and zero accountability. We will never order from this location again, and I strongly suggest others think twice.
… moreWe ordered two plain burgers, and every single one came loaded with everything—mustard, pickles, the works. This was not just a mistake; it was dangerous. My stepdad is severely allergic to mustard, and his burger was covered in it.
To make matters worse, the order took over an hour and a half to arrive, and when it did, the food was stone cold. We tried to get help, but the general manager, Aaron, was completely unhelpful. He refused to offer a refund and just handed us a corporate number that didn’t even work.
Unacceptable customer service, unsafe food handling, and zero accountability. We will never order from this location again, and I strongly suggest others think twice.
Beth Miranda
I hadn’t eaten at a Steak ‘n Shake in years, and was really looking forward to eating here. My daughter and I got the same thing: grilled cheese and fries. I should mention this was late afternoon – we were the only customers in the store. I was shocked when the Mexican woman cook came and slung the tray on the counter with an “I dare you to say anything” look on her face. Both sandwiches were burned. Not a little, but burnt black. And the fries were cold and hard. Not even a little warm, they were cold. We’ll never come back here.
… moreChris
For a fast food restaurant, this place ranks pretty high. Burgers are smash burgers with a nice char and good flavor, although i feel like it kind of got smaller over the years. Fries are freshly cooked to order and taste great with their fry seasoning. Too bad this is the only location because it’s honestly better then the bigger franchises. With them getting rid of their $4 meals the value isnt there like before but honestly everything is expensive nowadays. Service here is top notch with friendly workers that rival establishments like In N Out. I’d def recommend you give it a try if you’ve never been. Double bacon steak burger with garlic butter on bun, large fries, and drink shown in picture.
… moreAndy (sleepnclass)
Absolute best cheat meal I’ve had. After working out and being sore this place hits the spot for a cheat meal.
Food tastes hot and fresh. I loved S&S as a kid but this honestly is a much better experience. The food is way better, fresher. The restaurants are much cleaner. The employees at the two I have been to recently were super nice and fast.
Anyway I could continue gushing but this was well worth it.
Get the Frisco melt. It’s been my go to for years.
… moreFood tastes hot and fresh. I loved S&S as a kid but this honestly is a much better experience. The food is way better, fresher. The restaurants are much cleaner. The employees at the two I have been to recently were super nice and fast.
Anyway I could continue gushing but this was well worth it.
Get the Frisco melt. It’s been my go to for years.
Melodie Ellis
We love Steak and Shake’s beef Tallow fries! My son is obsessed with this place, and it’s nice to be able to give him a treat of fries without guilt.
The staff is always friendly. We come here all the time and have never had a bad experience.
… moreThe staff is always friendly. We come here all the time and have never had a bad experience.
Adrienne M
I rate 4 stars on the food because the fries were not fresh/hot. This is a childhood place I frequent several times a month with family. I believe it was in Indiana somewhere we used to go. I was super excited when I saw they were located down here. Burgers delish, and the Biscoff shake was amazingly yummy!!! I will sacrifice my lactose intolerance for one of those on my next visit. Hopefully the fries will be hot next time.
… moreJason Schwab
I gave this place a try, and I honestly didn’t care for it. I love the atmosphere with the whole diner esthetic, but that’s where my praises ends.
The service is……..fine. It was neither good nor bad, it was average at best. And while the food tasted ok at first, it had this really bad after taste, which is just bad. Trust me, Beef Tallow doesn’t make the fries nor the chicken tenders better. In fact I’d argue that it’s what created the nasty after taste. Because of that and the Beef Tallow being the real culprit, I have to say that it’s in the bottom 3 worst fast food chains I’ve ever been to, including both White Castle & Chick Fil A.
… moreThe service is……..fine. It was neither good nor bad, it was average at best. And while the food tasted ok at first, it had this really bad after taste, which is just bad. Trust me, Beef Tallow doesn’t make the fries nor the chicken tenders better. In fact I’d argue that it’s what created the nasty after taste. Because of that and the Beef Tallow being the real culprit, I have to say that it’s in the bottom 3 worst fast food chains I’ve ever been to, including both White Castle & Chick Fil A.
Aku Sm
Absolutely ridiculous.
We went to Steak ‘n Shake expecting, you know… an actual burger. What we got was a sad, lonely patty thrown between two buns no lettuce, no tomato, no onion, no pickles, no sauce, not even CHEESE. Just meat and bread. That’s not a burger that’s a punishment.
And don’t even get me started on the service. The place was practically empty, but somehow it still took forever. We stood around wondering if the employees forgot they work in food service.
Honestly, it felt like a prank. I’ve had faster service and better burgers at a gas station. Save your money and your sanity go anywhere else.
… moreWe went to Steak ‘n Shake expecting, you know… an actual burger. What we got was a sad, lonely patty thrown between two buns no lettuce, no tomato, no onion, no pickles, no sauce, not even CHEESE. Just meat and bread. That’s not a burger that’s a punishment.
And don’t even get me started on the service. The place was practically empty, but somehow it still took forever. We stood around wondering if the employees forgot they work in food service.
Honestly, it felt like a prank. I’ve had faster service and better burgers at a gas station. Save your money and your sanity go anywhere else.
Teri Gerstner
I personally like a person taking my order, but that was ok with me. There was a lovely older lady bussing tables and a very pleasant staff member. She was very helpful. I don’t tip when I have to pay at a kiosk, but will be running out to my car for cash to give to the lady. She was great!
… moretiffany carr
Walked in to a sign telling me I had to use a kiosk to order. No one greeted us. the only interaction I had with the employee was calling to get my order. Chili fries are not good. I expected some chili, not beans and brown liquid, not palatable cheese and limp undercooked fries. Your prices are overpriced for the quality of food you provide. I guess this will be my first and last time having steak n shake.
… more