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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 1400 Broadway Ave E E, Mattoon, IL 61938
Phone: (217) 235-1318
Website: https://www.steaknshake.com/locations/il-mattoon-broadway-avenue-e/
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Order and Reservations
Order: Order online
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Reviews
Don Rood
Mattoon location: super clean! Great food quick. Came in just before noon. Manager even checked in. Evidence of customer service training by all. BEST fast food experience in years! Thank you.
… moreCindy & Mike Myer
My food was only passible. The bun was hard and the fries didn’t taste fresh. My burger was a bit greasy as others noted. All edible, but not great.
The star of the show was the staff and cleanliness. Staff were friendly, helpful, and appropriately occupied. No one was standing around while I self served my drink. Interactions among staff were friendly. They weren’t crazy busy, and staff delivered my food instead of calling my name. I appreciated the basic kindness of service.
The booths and general areas were clean. No sticky feet on the floor. A restroom visit revealed pride in their store. Clean, organized, and fresh. Overall, a pleasant change from many modern Steak and Shakes where staff seem to have given up. Kudos to management.
… moreThe star of the show was the staff and cleanliness. Staff were friendly, helpful, and appropriately occupied. No one was standing around while I self served my drink. Interactions among staff were friendly. They weren’t crazy busy, and staff delivered my food instead of calling my name. I appreciated the basic kindness of service.
The booths and general areas were clean. No sticky feet on the floor. A restroom visit revealed pride in their store. Clean, organized, and fresh. Overall, a pleasant change from many modern Steak and Shakes where staff seem to have given up. Kudos to management.
Christina Wilburn
My husband, son and I went to visit my daughter at college in Charleston, Illinois. We were getting ready to head back to Edwardsville, Illinois and begrudgingly stopped at Steak and Shake in Mattoon, Illinois. I say begrudgingly because since they have changed to pretty much self service, everything has gone downhill in our area. The service is horrible, the places are usually dirty and we just stopped going. When we entered this store, it was busy but the place was cleaner than ever. As soon as someone was leaving someone else was cleaning the table. They were short staffed yet the manager was out dropping food off to people so they didn’t have to go and get it. The food was excellent. I do wish you guys had booster seats but he, not a big deal. I was extremely impressed with this restaurant and let the manager know as well. Will definitely be going back when visiting.
… moreAmber Gimondo
Old lady who came up to the window in drive thru was so rude she had terrible customer service.. it was freezing outside and i wanted to pick up my order through the drive thru which i normally do. She said “next time come inside we have a place to pick it up” she said that in a irritated attitude, and then threw my food at me. She needs to be trained better.
… moreRLS
Wow food had really improved! Burgers were hot, fries haf great taste. My wait was minimal with friendly staff. Love the new American Flag, its huge, simply awesome!
… moreTroy Baker
I got 4 patties only. Someone was not very smart when they put them in a small little box that don’t hold liquid. These patties we not drained at all! They ruined my shorts and my shirt. It leaked in my car on the seat and the whole bottom of the bag was soaked due to box leaking. A little common sense please!!! You should definitely replace my clothes!! I’m hoping the car will clean up but cloths are history due to incompetence.
… moreKathleen Jones
My husband and I had not eaten there in a long time. It was by far the best experience we have had eating out. The staff were super friendly and the food was amazing, really fresh and cooked perfectly.
… moreAj Sue
Steak ‘n Shake makes a good burger…. Always fresh, hot and consistent. The fries are always a little too skinny for me, but these were at least very crispy. Our server at this particular steak ‘n Shake (“Gracee”) was phenomenal.
… moreJean Auteberry
The burgers were greasy. You could not get refills. There is a scan code to get pop and only worked once for each person’s drink. The drinks do not come with the meals any longer. I will not be going to steak and shake any longer. They do not have any table service. You order on a tablet thing and it askes you for a tip. Why would i want to top a computer? It is basically gone complete self serve fast food. No restaurant service.
… moreDebbie Bukatz
The chicken tenders were the size 1 whole chicken cut in 3rds . French fries were super skinny, sm. My husband liked the burgers; also said he wouldn’t be returning again though!
… more