Steak ‘n Shake

  4.0 – 1,651,651,651 reviews   • Hamburger restaurant

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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.

Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.

✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Steak 'n Shake 61354

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Reviews

Barry Huffman
Only rated this place four stars because no one takes your order or brings it to you. You have a touch screen kiosk to place your order then they call you and you go pick up your order. To feel your drink cup you have to scan a barcode. I guess you can just say that’s being modern, but it’s too modern for me.
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Greg W
Without a doubt the best fast food you can get in the country. Same high standards as back in the 70s. And no more expensive these days than mickey d’s.
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V Halst
This location is stepping up. I haven’t been in a Steak and Shake this pleasant in years. It was clean (floors and bathrooms could be better), they have upgraded the booths, chairs and tables, the staff was polite and actually smiled (!) and the food was excellent. Both quality and quantity exceeded expectations and price was on point. I am a hard reviewer but give props when due. Honestly so surprised by how great this experience was.
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Buddy Bonnell
Place hasn’t been updated since 1902. There is hardly any service because you order off a kiosk now, might as well go back and make your own food too. Speaking of food. You dont want to know my honest opinion on that subject!
I ordered a cheese burger and fries, with a drink that was timed on my fill.
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Paula Everson~Hicks
This was my first time dining inside Steak ’n Shake in years, we typically do drive through and unfortunately it was a terrible experience.
I didn’t realize the restaurant is now self-ordering, which wasn’t an issue. The problem started with the self-serve soda system. When I went to get drinks, they were out of cups and an employee had to refill them—she was clearly unhappy about it. When I asked how the soda system worked, I was told I needed to scan my receipt. We did not know and my husband had already thrown it away. Instead of offering a solution (such as reprinting the receipt), the employee said there was “nothing she could do” and showed a lot of attitude—even though we had paid for drinks.
I asked to speak with a manager. The employee briefly disappeared, then returned saying the manager told her to fill the drinks behind the counter. No apology, no explanation, and no effort to prevent the issue from happening again.
The food was also disappointing. My daughter wouldn’t eat her grilled cheese because it tasted bad, and she normally loves grilled cheese. My husband swapped meals with her and couldn’t finish it either because it was so unpleasant. The other meals were fine.
Since leaving, my husband’s stomach has been upset and he’s spent a lot of time in the bathroom.

The restaurant itself was clean, and I really wanted to leave a positive review—but between the poor customer service and questionable food quality, we won’t be returning.

I recommend training on customer service. You could also avoid confusion by eliminating scanning tickets for beverages and have staff hand your cups with your meals.
We were not the only people there to have an issue with the soda machine.
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Jeff D
Business went down after the pandemic. I believe the kiosks really hurt the Business in the long run. The customer service is completely gone but the food is still good. The restaurant is always fairly clean and the food is fairly quick and fresh. Will continue to come here but I know alot of people who quit coming here due to orders being taken on the kiosks only.
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Kimberly Browne
This Steak n Shake is an excellent choice from start to finish. The location is beautiful, with a clean and well-kept parking lot. Ordering is simple thanks to user-friendly kiosks, and staff are readily available to assist if needed. Service is impressively fast, and the scan-to-fill soda machine makes getting drinks quick and easy. Inside, the dining area is spotless—including the restrooms, floors, and tables—with staff consistently making rounds to maintain cleanliness. Our order was accurate, and the food was both fresh and delicious. Overall, a smooth, enjoyable dining experience that combines convenience, cleanliness, and quality.
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Tammy Strub
Went there because I had a coupon and was thankful we went. We had a great server and the food was hot and fresh. The shakes were very good and well made. The parking was convenient and plentiful.
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Diana Sanchez
Had to scan my receipt to fill my soda from fountain. I understand why places do this but they’ll always lose a star for it, I doubt the loss from people stealing fountain drink from time to time is that great so this just seems petty. I think my fries were old too, only thing that saved them was the fry seasoning packet.
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Dominick Zeno
Serving and reheating old food then lieing about it while I watched them do it. Then tried blocking what they said they weren’t doing. Horrible place
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