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Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes. For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business. Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair.
Address and Contact Information
Address: 6070 Gurnee Mills Circle E, Gurnee, IL 60031
Phone: (847) 855-0520
Website: https://www.steaknshake.com/locations/il-gurnee-gurnee-mills-circle-e/
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Order and Reservations
Order: Order online
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Reviews
Art JIMENEZ III
It’s been a while since I’ve been to steak and staple about 2 years and I went to the one in Rosemont. I just came fro Gurnee Mills Mall since I had Martin Luther King day off and just to go window shopping. At first, I was unsure if Steak n Shake was open because the logo was taken down so I called them while I was at the mall since it was very cold on Martin Luther King’s Day 2026. Well,since there’s no live cashier to take your order like the other fast food chains, you have to order it on a kiosk exclusively. Unfortunately one of the kiosks which was credit only was not working correctly I’m glad it did not take payments so I went to another kiosks to order the same thing that I wanted. I ended up getting the eggnog milkshake which is exclusive for the winter season specially with Christmas holiday over. I ordered it with extra whipped cream and cherries. It was delicious. My milkshake came out first then my other order and I would have thought they would have brought it or called me at the same time with my triple cheese burger and my medium size Tallow fries. The steak triple patty cheeseburger was good it wasn’t a “wow” good but it was good. Now I do taste the difference using tallow. It doesn’t seem as greasy and it makes the french fries more rich in flavor. The only thing is Steak n Shake makes their fries similar to McDonald’s on how they slice them. They’re not thick fries or medium cut fries. One of the reasons is because I was curious how tallow tasted like. It actually is pretty good if that’s how they used to make or cook french fries back in the 1950s and earlier. The reason why three stars is there’s no more cashier. You have to exclusively order on the kiosk and one of the kiosks was not working properly for credit card. It took 5 minutes and I wasn’t sure hopefully it did not process on the first kiosk which I thought was working. The second kiosk which says cash and credit is the one I use and it took my order. There’s nobody there to help you which is what I don’t like to give advice in regards to a cashier. That was the same experience I had at the Shake n Steak in Rosemont, Illinois two years ago. Yes, their food is good but their customer service seems cold or unenthusiastic. It’s funny and ironic that under The entry foyer they show the staff smiling and wearing a uniform but in reality they’re not even dressed with a tuxedo tie and short sleeve shirt with the CEO manager. Also they were out of napkins tonight. I had to wait and tell their staff but they seem very busy. Likewise, with the kiosk. Again the food is decently good with the new cooking the tallow fries but the customer service it’s just really something that needs improvement again.Ambience was busy in the beginning but quiet down after I walked in. Especially with the FDA implementing that vegetable oil is bad to fry french fries which is somewhat true but they could have used olive oil instead of tallow to fry french fries.
… moreReyna Agosto
My group and I waited 45 minutes to have our food mad. When our order was called and we sat down to eat, our fries were cold, burgers were almost cold, and our cups of cheese were cold. We asked if they could reheat or make us new ones, they did but they were hesitant. Also, there were mountains of garbage in their 2 garbage areas, the tables were dirty, and there was weed in the bathroom sink. Not only that, one of the employees was picking up garage without gloves and he saw 3 cups (which were touched by customers) & he put them back into the cup dispenser after people have touched those cups and after he just finished picking up garbage bars handed. First time at this location and I’m never going back to it.
… moreJessica Lynn Mould
We had a great time. I LOVE the little fries. The food was cooked well and the team was very nice and friendly. Wish we had one in Wisconsin.
… moreDrina Loveem
That garlic burger was fire cooked to perfection. Nice and juicy fresh. Nothing seemed old. I even like how you put your order in just sitting away till it comes out. I’ll go again
… moreRose Roque
Honestly pretty good! Whole food only costed 62$, which is not bad for a chain restaurant. Service was pretty fast aswell, I’d say it only took about 8-10 minutes for our food to be ready. Place did sort of smell like grease, but it was still overall clean! Burgers were amazing and the shakes are tasty too! I would def come back here! :3
… moreJonathan Guerrero
This place was amazing! The man at the drive thru had a brilliant voice. On top of that the food was spectacular. We had the Garlic double steak burger, BEEF tallow fries, and a mint Oreo milkshake. Holy cow!
Thank you.
… moreThank you.
Sarah
They were nice and friendly upon walking in i was greeted in a timely manner clear signs on what to do.
… moreNiko Tellios
I am writing to formally express my dissatisfaction with my recent experience at your establishment. I ordered a Fresco Melt that was not cut in half, making it difficult to eat, and it was absolutely unappetizing. Additionally, I ordered a three-piece chicken meal, but the pieces were smaller than expected, and the fries I received were cold and unseasoned.
After attempting to address my concerns by calling the store, I was met with further frustration. The lady who answered my call informed me that the manager was too busy to speak with me. Shortly after, another staff member took the call, but when I requested his name, he abruptly hung up on me.
Given the poor quality of the food and the unprofessional customer service I experienced, I am requesting a full refund for my order. I also did not receive a receipt during the drive-thru transaction, which complicates matters further.
I would appreciate it if someone from higher management could look into this.
… moreAfter attempting to address my concerns by calling the store, I was met with further frustration. The lady who answered my call informed me that the manager was too busy to speak with me. Shortly after, another staff member took the call, but when I requested his name, he abruptly hung up on me.
Given the poor quality of the food and the unprofessional customer service I experienced, I am requesting a full refund for my order. I also did not receive a receipt during the drive-thru transaction, which complicates matters further.
I would appreciate it if someone from higher management could look into this.
Andrew West
Steak and Shake is one of my favorite places to go. When my wife and I passed through Gurnee we always stop because we don’t live around one.
I don’t know what it is about this location but they always have the rudest people in the Drive-Thru. My wife had to practically screen for them to take our order then they had us come to the window they did not acknowledge if they even got our order. By that point they were so angry that we were ordering food we almost just left and we should have because they ended up charging us double for our order. But the extremely rude lady running the drive-thru decided not to give us a receipt so we can’t even dispute it.
**update order multiple burgers received none.**
I’m ashamed of what Steak and Shake has turned into
… moreI don’t know what it is about this location but they always have the rudest people in the Drive-Thru. My wife had to practically screen for them to take our order then they had us come to the window they did not acknowledge if they even got our order. By that point they were so angry that we were ordering food we almost just left and we should have because they ended up charging us double for our order. But the extremely rude lady running the drive-thru decided not to give us a receipt so we can’t even dispute it.
**update order multiple burgers received none.**
I’m ashamed of what Steak and Shake has turned into
Jonathan Williams
Its ok. Food was ok at best. Ok service. The scan ticket for the drinks gets a 0 hence the 1 for atmosphere! That’s a terrible experience! We spend good $ to have to use a ticket (that doesn’t work that well) to refill a drink. Don’t be so cheap!
… more