La Tasha Amos
It was no waiting upon arrival at the Merrillville location. Haven’t been here in years, that you place your own order and seat yourself now. The restaurant is clean and organized. The music plays at a good volume where you can still have a conversation at the table. It was wonderful to be greeted by Tiffany and her son with smiles. To the young lady who frowns bringing the orders, hope she can find a smile. Our food was fresh and hot. The bathroom was smelly upon using to wash my hands before eating. Their was hair on the floor in the first stall. To the guy who sweeps the floor as soon as the customers are done, good job and keep it up. I didn’t catch his name. Thank you to the entire team telling us to have a good night as the family left the restaurant.
… moreLiam Kinnett (Liam)
Not a bad place to eat, some standards lacking like what the staff are wearing, The cooks should have clean pants on. The toilets have seen better days. So I can see why the place is quiet.
… moreAngel Branka
Every time I go through the drive thru and hear Tiffany’s voice, I know all my food will be correct and fresh. She has taken care of us for a while now. She makes sure everyone is squared away whether it’s with her peers or her customers. All I have to say is this woman better get a big raise or a bonus. She has the best attitude I’ve ever seen at a fast food place. We need more Tiffany’s in the world. She is the reason why we come . She takes care of her customers. She has the sweetest soul, take care of this hardworking woman!!!
… moreErnest Meeks
This used to be a great place to stop, sit down, and enjoy a meal. Now . . . it’s cold, impersonal, and service is from a screen. Half the experience of dining out is the interaction with the staff. Not at Steak n Shake any longer. Just like other impersonal restaurants where YOU order at a screen, YOU pick up your food, and YOU clear your own table. I might as well save money and eat at home if I’m doing all but cooking. I go out to be served, not to wait on myself. I won’t be stopping at Steak n Shake any longer.
I thought there would be some stayed that did not have screens, but not so far. I just don’t see the need to look at any more just to be disappointed and serving myself.
… moreAbby Ashbach
Went through the drive threw for some shakes and Tiffany was the best, she was so sweet and kind! Had a beautiful experience, she needs a raise!
… moreNariah
They left a hair in my food…that’s all I gotta say ZERO stars.
… morea1000island
You must use a kiosk to order your food so don’t expect to flirt your way into a free anything.
Bro who was working at the door did everything for me though.
Good thing he did because I don’t use kiosk.
Burger was great though and the claw machine was full.
… moreSimplyDeeja
My son was ordering Steak n Shake so he treated us . We ordered two double cheese burgers meals with upgraded medium cheese fries, chicken strips with medium fry and ranch sauce plus Oreo mint specialty shake. The Shake was the best thing! The burger’s meat is paper thin and not memorable . The tenders were barely warm and seemed old like they put older strips in the grease to reheat and they forgot our dipping sauce. The fries – let’s just say it was left on everyone’s plate . They gave a small cheese cup and I thought it would be on top of fries my mistake. I remember when Steak n Shake was fire and cheese came on the fries but that was years ago. Can’t say I’ll be back.
… moreMichaelann Caldwell
When I walked in, I have never used the kiosk before the girl was so friendly.Help me with everything.The place was clean and the food was terrific.The price was good too I will definitely return.
… moreAngelina Amato
I’ve been inside a couple times and food was always good and never had any problems. Food was great and Iove the onion rings. I’ve been to the drive-thru twice and it’s always been the same girl Tiffany and she just knows how to make someone’s day! She talks to you and doesn’t just take the money and hand you your food. Even with a mask on and all the stuff going on in the world she made it a great encounter!
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