Dana Stenerson
We have always loved the burgers, shakes, and onion rings. However, we rarely go here because of previous visits where we had to wait to be seated, wait to order, wait 30 minutes for our shakes, and even longer for our food. Today, we were shocked and pleasantly surprised. Our entire experience today was absolutely fabulous! I would give them 10 stars if I could.
We were immediately greeted at the hostess station. I would highly recommend asking for Krystal P. as your server…sweet, super attentive, southern belle friendly…the absolute best server we have ever had at S&S and best server anywhere, since moving to AL 3 years ago. My husband had the new 6oz. Prime Steakburger and I had the new White Truffle Prime Steakburger. Both came with fries and were juicy, delicious, and noticeably meatier. We also were in time to take advantage of the “Happier Hour” (1/2 price shakes, 2-5 weekdays). If you have been disappointed by Steak & Shake in the past, give them another chance. We will definitely be coming back and asking for Krystal P.
… moreJustin Garner
Always love the food but all Steak ‘n Shakes seem dirty, to include this one. Staff were friendly and provided great service. Bathrooms need cleaned also.
… moreJeff Dunmyre
The servers are very pleasant and make you feel very welcome. The food reminds me of an earlier time and has a very wholesome taste. The chile foot long hot dog and the coleslaw is one of my favorites! The smiles will always keep me coming back. That’s what Santa’s all about!
… moreKathy Hughes
On September 20, 2018 I went in to this place I have always gotten good service at and because I’m sitting with one of their employees the server named Amy took care of everyone else and I’m the last person she came too. I brought it up to her and she says its cause we work there I have never worked at this place and I won’t ever go back here because I refuse to deal with stupid people like Amy
… moreJade P
Honestly it’s cheap, the food is good, and the staff is friendly. Depending on when you go, it may be crowded, but the wait normally isn’t too horrible if you have any patience.
… moreEvan Jones
Stopped here on way to Florida. Clean, Good food, Friendly staff, and super fast service.
… moreJennifer Odell
Went there for dinner last night with my son. Granted, it was Valentine’s Day but they were not that busy. Took about 5 minutes to be seated, and then another 15 min to get our drink order…then about 35 minutes or so to get our food. All in all, we were there for about an hour and forty minutes. Definitely not what we had in mind for a quick dinner. Our waitress was very sweet but she was the only one for the entire restaurant. Burgers were good but fries were not hot…although she did bring us more at our request. The wait time was just unacceptable. Especially when there wasn’t a packed restaurant. The past few times we’ve eaten here the service has been sub-par at best.
… moreNoel Franklin
Had lunch. Waited over 15 minutes to get our drink order taken. The seats of our booth were covered with duct tape. The place could really a major interior redo. It seemed to take forever to get our food. The food itself was very good but the long wait really ruined our enjoyment of it. I actually had to flag down a waitress (Not our waitress) to get refills on our drinks. The place wasn’t even very full while we were there. The food is good, no question, but the place is literally falling apart and needs to be updated, in terms of both the dining room and wait staff.
… moreRJ Johnson
This place needs an overhaul of management. They lack customer service skills. We waited an to be seated excessively. Our presence seemed to be an inconvenience. We were seated at a dirty booth so we moved to another table that was somewhat clean & we asked move, right before we found a huge bug crawling on one of our menus! I almost threw up. The restaurant floors were also dirty. I have attempted to eat here on more than one occasion and I have had the same pitiful experience. I will not return.
… moreJennifer Hernandez
The taste of the food was fresh and not salty or oily. The greeter cleaned our table before we sat down. The waitress smiled and asked a few times if we were ok and if we need anything else. The air conditioning temperature was just right, not too cold. We had quick service and great price.
… more