Brian Nguyen
Hit or miss, it’s like a burger gacha. I’ve ordered multiple times from the GMU campus location; sometimes I get a solid burger, other times it’s basically an onion sandwich.
… moreKimberly Johnson
The burger and fries were ok, but the chocolate and vanilla custard was disgusting! Instead of being smooth and creamy it was hard and full of ice crystals.
… moreZachary Fisher
Always friendly staff, food is consistent across locations. The decor reminds me of classic fast food diners of the past.
… moreSterling
The taste of the food was amazing, it was just like being back in the ’80s! Amazing burgers and the fries tasted exactly like they did in our childhood… The kids enjoyed the milkshakes… Definitely recommend checking out this restaurant if it’s been a while for you and your family- amazing!
… moreJulia J
Worst grilled cheese sandwich ever. Cheese wasn’t even melted and still cold on the edges. Inside was slightly warm but not melted. Basically ate a bread with a slice of cheese.
… moreDenys Sejas
SCAM ALERT! This restaurant is selling gift cards through their website and bank programs that at the time of redeem they say “gift cards are not accepted”. Don’t buy Steak n Shake gift cards specially if you live in Virginia there’s no location to redeem it. It didn’t work even I’ve asked to speak with a manager. The person there told me in a rude way that she’s the manager.
This really looks like a true scam. Don’t give them money.
… moreCassie Powell
My family came 1.5 hours to see the Harlem Globetrotters on March 7th. When I saw there was a Steak ‘n Shake, I knew we had to go! The cashier, Revanth, was friendly and patient while taking our large order ($100+) He took our order and filled it after it was cooked. The food was hot and good. My only complaint is that he was filling the orders while other workers were standing there watching. I wish they would have helped him so that the people behind me didn’t have to wait so long to have their orders taken, which is why I gave 4 stars for atmosphere. Nonetheless, he provided great customer service so that is a big plus for me. I made sure to let him know how much of a good job he did and how much he was appreciated. Thanks Revanth!
… moreStephen Aquila
The food was great! Just like the Steak ‘n Shake we remembered from when we were younger. The hours can be weird because it’s on a college campus, though, so don’t try to go on a holiday.
… moreThe GodFather
The people there were nice the food was great and I got my food fast
… moreNuha Anwar
Terrible Steak and Shake. I honestly wish that Mason replaced the Steak and Shake with a Burger King. I can’t count how many times that they’ve messed up my order. When I asked for double steakburger with cheese n’ fries, I got charged separately for the cheese and fries. The servers here are also really rude and gave me attitude. The burger tastes pungent, like a mouth full of onions. I rather walk across campus to go to the nearby Mcdonalds.
… more