Address and Contact Information
Address: 59 Main St, Florence, MA 01062
Phone: (413) 584-9946
Website: http://www.starrspizza.net/menu.php
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Starr’s Pizza Menu, Florence, MA – MenuGuide
Starr’s Pizza’s menu in Florence, MA has Pizza – Delivery – Grinders – MenuGuide.com.
Starr’s Pizza Florence MA Pizzas – allHungry.com
Order online from our delicious Pizzas instantly for delivery or pickup using our secure website now. Our food is always made out of the best and freshest …
Starr’s Pizza – Home – Florence, Massachusetts – Facebook
Starr’s Pizza, Florence, MA. 108 likes · 67 were here. Pizza place. … Starr’s Pizza. 108 likes. Pizza place. . Check In. . Like. . Learn more.
Reviews
Leslie Estevez
If there was a option to leave a negative star I totally would. I called withing ten minutes after placing a order to cancel it. Due to a emergency that had came up. I was threatened with the police being called. Since when is canceling a food deliver order a legitamate legal threat. Its just unprofessional and I really don’t appreciate it. I will not be ordering from this restaurant again.
… moreThomas Pavlu
Have ordered delivery here a few times now, the food was solid but the delivery timeline is completely unreliable.
The first time they estimated 45min-1 hours they didn’t arrive until about 1h 20 minutes after calling them to ask what’s going on.
The second time it took over 2 hours. I called to ask what was going on about 1 hour and 20 minutes in. They told me (after putting me instantly on hold for about 7 minutes) the driver had just left on their way and we’re headed straight here (I live less than ten minutes from the place). 12 minutes later nothing so I call assuming I am just going to go pick up something else at this point, after being placed on hold for another 5 minutes they tell me they just spoke with the driver and they are 2 minutes out. My food then arrives.
Tl;Dr pick your food up or don’t bother with this place.
… moreThe first time they estimated 45min-1 hours they didn’t arrive until about 1h 20 minutes after calling them to ask what’s going on.
The second time it took over 2 hours. I called to ask what was going on about 1 hour and 20 minutes in. They told me (after putting me instantly on hold for about 7 minutes) the driver had just left on their way and we’re headed straight here (I live less than ten minutes from the place). 12 minutes later nothing so I call assuming I am just going to go pick up something else at this point, after being placed on hold for another 5 minutes they tell me they just spoke with the driver and they are 2 minutes out. My food then arrives.
Tl;Dr pick your food up or don’t bother with this place.
Zachary LaChance
Been coming to starr’s forever hands down one of the best pizza places and the hospitality of its works make the place feel very inviting and the pizza never misses glad they’ve been here for so many years
… moreJeremian Lastly
I got the chicken tender & french fry app. They tossed it in buffalo sauce for me. A good amount of food for the price and it was really good! They even plated it up nice. Don’t go to Friendly’s for chicken tenders, come across the street to Starr’s, you’ll save money and it’s better.
… moreL D
I was in town looking to get a bite to eat on my way home and thought chicken tenders are hard to mess up, lemme try this place. Wrong….after tax 13 dollars for what is clearly just tyson or some other frozen chicken tender. Cooked to a hard rock. Hardly any chicken in the pieces mostly just crunchy inedible rock like battered coating. Disgusting. Save your money and get the capt crunch chicken tenders from Local Burger. Not only are they delicious and made IN house, they cost less!!
How insulting to charge so much for frozen inedible chicken rocks.
… moreHow insulting to charge so much for frozen inedible chicken rocks.
Katie Weber
This was our first time ordering from here, and I am so impressed! The woman on the phone was so friendly, helpful, and patient. We had quite a large order and less than a thirty minute wait time! When my mother went to pick it up a gentleman brought it right out and put it in the car for her! Definitely above and beyond. Our food was hot, DELICIOUS, and exactly as we ordered. Great prices and another plus- they actually deliver where I live! Definitely will be returning.
… moreMatt LeBlanc
Our recent experience with Starr’s Pizza left much to be desired, to say the least. What should have been a simple and enjoyable meal turned into a frustrating ordeal that left us feeling unheard and disrespected.
First and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr’s Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.
However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.
To add insult to injury, Starr’s Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.
In summary, our experience with Starr’s Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr’s Pizza, and we strongly caution others against patronizing this establishment.
… moreFirst and foremost, the wait time for our delivery was excessively long. After eagerly anticipating our order, we were dismayed to find that not only did Starr’s Pizza fail to deliver promptly, but they also managed to deliver the wrong pizza altogether. It was a disheartening start to our dining experience, to say the least.
However, what truly compounded our disappointment was the abysmal customer service we encountered when attempting to rectify the situation. Upon calling to inform them of their mistake, instead of offering an apology or attempting to make amends, we were met with hostility and incredulity. The representative on the other end of the line not only refused to acknowledge the error but went so far as to insinuate that we were fabricating the situation. Their demand for proof, coupled with their insistence that we return the incorrect pizza—a pizza that had been sitting open and untouched on our counter for a substantial period—was not only impractical but utterly absurd.
To add insult to injury, Starr’s Pizza offered us zero compensation for their mistake. Instead of owning up to their error and attempting to salvage the situation, they chose to berate us, with both my wife and I subjected to unnecessary yelling and condescension over the phone.
In summary, our experience with Starr’s Pizza was nothing short of disappointing. From the prolonged wait time to the delivery of the wrong order, and finally, the atrocious customer service, it was a sequence of failures that left us feeling frustrated and disheartened. Needless to say, we will not be returning to Starr’s Pizza, and we strongly caution others against patronizing this establishment.
Rosie DeVincentis
As a local and frequent patron of Starrs Pizza, I am disheartened to report an extremely disappointing experience that has left a sour taste in our mouths, quite apart from their usually delightful offerings.
We ordered two pizzas, including a Margherita, in line with my vegetarian preferences. Unfortunately, we received a meat pizza instead. Mistakes happen, and we understand that. We called the restaurant to rectify the error and were initially met with a promising response. They acknowledged the oversight and assured us that the correct pizza was on its way.
However, the situation quickly deteriorated. We received a call back insisting that we return the incorrect pizza upon delivery of the new one. This was surprising and felt quite odd, as it’s common practice in the hospitality industry to offer the mistaken item as compensation for the inconvenience caused. Their request came with an insinuation that we were attempting to scam a free meal, which was both unfounded and offensive.
Our conversation with the staff escalated to a point where we felt compelled to speak with a manager, hoping for some understanding or at least professional courtesy. Unfortunately, the manager mirrored the employee’s rudeness and unyielding stance. We attempted to negotiate some form of compensation for the trouble, such as a refund of our generous $22 tip or even just the pizza being comped, but to no avail. The best they could do was a paltry 15% off on a future order – an offer that holds no value to us now, given the circumstances.
To add insult to injury, the correct pizza arrived an hour later than promised, and we were indeed required to hand over the meat pizza, which felt more like a transaction than a service recovery.
This was by far the worst customer service experience we’ve ever encountered. It’s particularly disappointing because we have genuinely enjoyed Starrs Pizza in the past and were enthusiastic about supporting a local business. Unfortunately, after this incident, we cannot see ourselves returning. A simple gesture of goodwill would have gone a long way, but instead, we are left with no choice but to look elsewhere for our pizza cravings.
Starrs Pizza, you’ve not only lost a pizza tonight, but also loyal customers.
Posted by a former fan of Starrs Pizza.
… moreWe ordered two pizzas, including a Margherita, in line with my vegetarian preferences. Unfortunately, we received a meat pizza instead. Mistakes happen, and we understand that. We called the restaurant to rectify the error and were initially met with a promising response. They acknowledged the oversight and assured us that the correct pizza was on its way.
However, the situation quickly deteriorated. We received a call back insisting that we return the incorrect pizza upon delivery of the new one. This was surprising and felt quite odd, as it’s common practice in the hospitality industry to offer the mistaken item as compensation for the inconvenience caused. Their request came with an insinuation that we were attempting to scam a free meal, which was both unfounded and offensive.
Our conversation with the staff escalated to a point where we felt compelled to speak with a manager, hoping for some understanding or at least professional courtesy. Unfortunately, the manager mirrored the employee’s rudeness and unyielding stance. We attempted to negotiate some form of compensation for the trouble, such as a refund of our generous $22 tip or even just the pizza being comped, but to no avail. The best they could do was a paltry 15% off on a future order – an offer that holds no value to us now, given the circumstances.
To add insult to injury, the correct pizza arrived an hour later than promised, and we were indeed required to hand over the meat pizza, which felt more like a transaction than a service recovery.
This was by far the worst customer service experience we’ve ever encountered. It’s particularly disappointing because we have genuinely enjoyed Starrs Pizza in the past and were enthusiastic about supporting a local business. Unfortunately, after this incident, we cannot see ourselves returning. A simple gesture of goodwill would have gone a long way, but instead, we are left with no choice but to look elsewhere for our pizza cravings.
Starrs Pizza, you’ve not only lost a pizza tonight, but also loyal customers.
Posted by a former fan of Starrs Pizza.
Steven Riel
Their Greek pizza is so very good, with yummy toppings generously provided, I keep going back for more. Whenever I eat in their restaurant, their service is unusually kind and nurturing. They treat their customers very well.
… moreNicolette McGrath
We’ve been getting food from them for years. The prices are great. The food is great. The people are awesome! I love the staff there. The Chicken Gorgonzola Pasta and Gorgonzola burger are our favorites. We order from them almost every week.
… more