Xasha Henderson
Manager on shift named Ashley was rude. I ordered an iced doppio with two pumps of caramel and topped off (filled all the way to the top) with almond milk. She said I cannot order it that way because I need to order a latte. Both drinks taste completely different to me so ordering it how I asked is my preferred option and I didn’t order a latte I ordered what I asked for. In a very rude tone with her voice and elevated She yelled “NO! you will be charged extra for a latte I’m not giving you more milk I told you can’t order it that way” but I was confused as to one why she was telling getting aggressive over milk I’m willing to pay for and why not just charge me for extra milk (cause a 1/2 inch of was given in my cup not topped off like I asked). I guess Starbucks rule is they can’t charge for extra milk and if so it’s considered a latte but if I’m paying for it please just give me my drink how I ordered it and charge me for extra almond milk it’s not that serious. She was rude and asked who she was she said “a manager” I said oh that’s why you thought you could talk to me like that?? said “I can get the store manager” I said please do and when she did, the store manager just gave me extra milk like I asked and I thanked her. Was it that hard to give me a splash of milk?? I didn’t cuss Ashley out like I should’ve but next time I just might!
… moreGeoffrey Glenn
One of my favorite Starbucks locations in University Place. The staff is incredible and feel welcome and well cared for.
… moreNicole Lepkowski
This used to be my go to Starbucks but not anymore. The espresso always taste burnt and disgusting. The drinks aren’t made correctly. Ordered a gingerbread iced chai and it was literally milk and cinnamon because they definitely forgot an ingredient. I’ve been to one on 27th and the gingerbread chai was very good which is why I decided to get it at this location being that it’s closer but never again. Please train your employees how to make the beverages correctly. Will not be returning here unless y’all get it together.
… moreHunter T Vaughan
Came specifically on red cup day to get the holiday cup which is advertised to come free with the purchase of any holiday drink i.e. a peppermint mocha. Not too aggravated about it but still, happens every year. If you’re not going to provide the cups don’t advertise it.
… moreTiffini Sale
I just got a venti hot chocolate and white chocolate mocha. Worst ever. It was Luke warm and the hot chocolate was watered down. I did a mobile order and had to wait for a prepackaged cookie and marshmallow dream. The girl at the drive thru was like huh??? What are you waiting for? Just bad at 6pm
… moreEuna Bae
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
… morePatrick
Upon return home, discovered multiple items from drive-thru order were missing (and no receipt provided). Called the store, they said to come back, which I could not do at the time, so they told me to call the 800 number. Called them, they said because I don’t have a Sbux account nor a receipt – which is their fault – they could not help me.
… morePhoenix Colon
five FREAKING stars, I’ve been coming to this Starbucks forever and literally every time is amazing. and whoever is reading this, y’all need to give Hailey a raise, literally the cutest and sweetest person ever.
… moreJennifer A. Quarrles
10 stars for Hunter and this entire team on 12/7. I hope he and the staff get recognition (from district and HQ) on this day for going above and beyond to make my day better. In this day and age unfortunately excellent customer service can be very difficult to find. But I do go out of my way to go EXCLUSIVELY to this location because of their staff, speed and INCREDIBLE friendlies that is actually genuine. Pi hope management congratulates him for his kindness.
… moreRoss Fredrickson
This place is very obviously intentionally leaving sandwiches out of uber orders for a free lunch. Avoid it in Uber Eats.
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