Starbucks Coffee Company

  4.0 – 579 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in University City. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Starbucks Coffee Company 63130

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Starbucks, University City, MO 63132, US – MapQuest

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Reviews

Manuela Jimenez
I’ve been to this Starbucks several times and the service is consistently terrible. The staff are not friendly when taking orders. Yesterday, I arrived before another customer, but the cashier ignored me and tried to serve her friend instead. When the other customer pointed it out, the cashier acted annoyed and reluctantly took my order.

I only asked for a small latte, a muffin, and an iced water. She scolded me for not ordering the water with my drink and gave me attitude the entire time. When my coffee was ready, my muffin still wasn’t. She made me wait while moving extremely slowly, like she didn’t care.

On top of that, the store is always dirty. The bathroom is disgusting every time I visit. Honestly, this location feels unwelcoming and poorly managed. Definitely the worst Starbucks I’ve been to.
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Kaitlyn Lauman
Zoey was absolutely amazing. So friendly and loved her energy. Definitely have a customer for life. Thank you fellow swiftie
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Chris & Dillon TV
Maybe it’s only when I’M present, but staff appears to pick and choose who they are “inviting” to, and specifically to which customers they decide to greet when entering the establishment. Some people don’t get any recognition of existence in there for many minutes at a time. Kind of eyebrow raising.
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Joseph Jaycox
Josh, zoe and others always helps make my day better they remember my name and my order most days! Always a wonderful way to start my day and the restaurant is always clean
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Ella Horejsi
Great location for studying, especially if you like a little background noise. My drinks have always come out great, and Joshua has always been very welcoming, so sad that he’s leaving soon.
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Marena
12/15/2021 The reason I am NOT complaining is because my drink came out . If you follow the pictures for what I ordered…..vs what was made. Again, it was still good though. Hats off to the server though for making a wrong taste right. Everyone would not be so appreciative.

I am never disappointed when I go to Starbucks , except when they are out of add ins .
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Travon “Tray” Mallory
Everybody loves Starbucks, but this location in my opinion is one of the most consistent. The baristx are always welcoming and upbeat and are always familiar with in-store & in-app engagements.
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Victor Stevenson
Was there getting a drink with another person. Sat in the car for a while then noticed I had to use the restroom. The lady must’ve not seen me around when getting my drink earlier but she told me bathrooms are for paying customers. So I brought the cheapest thing with is a cheese stick so I could use the bathroom because I had no patience to explain that I was literally just there. Bad all round idk if u have a homeless problem but u should tell who is a paying customer or not
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Bill
Still your consistent Starbucks as expected. While local coffees are likely more pleasing for the enthusiastic, this location has a great patio and the surrounding businesses make it a prime stop. It also employs the college students, something that many may enjoy support.
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mckenna scott
I don’t usually leave reviews, but after today’s experience, I feel like this needs to be said.

Jade, who was working the front counter, seriously needs to work on her customer service skills. I walked in with my sister while my mom was still coming in behind us. Jade greeted us, and we greeted her back. Totally normal. We were looking at the menu and once my mom joined us, she was getting her Starbucks app ready to use her stars for our order… literally a matter of 30 seconds. Just as we were about to place the first drink order, Jade very rudely cut off my sister and loudly said, “HELLO?!” with the kind of attitude that made it seem like we were bothering her.

From that moment on, the entire ordering process felt rushed and uncomfortable. After each of us ordered, all we got in return was a “OK, what else?” ….no warmth, no patience. When she was done ringing us up, she handed us the receipt and just said, “Alright, we’ll have it out,” with a sour look on her face. It honestly felt like she was annoyed we even came in.

While we waited, we noticed there was only one girl making drinks, working hard, while Jade and another employee stood off to the side, laughing, on their phones, and talking loudly about random things like “paying child support” completely unprofessional and unnecessary in front of customers.

Another man came in during this time and, shockingly, Jade gave him the same treatment. He was in the middle of ordering, and she again interrupted him with an exasperated “UGH, HELLO?!” and then laughed in his face like it was a joke. It was honestly embarrassing and frustrating to witness.

This whole experience left a really bad impression of this Starbucks location. The vibes were completely off, the customer service was uncomfortable and borderline disrespectful, and it felt like customers were more of an inconvenience to Jade than anything else. I hope someone in management sees this and addresses her behavior because if this is how she treats people regularly, it’s completely unacceptable.
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