John Brown
Worst Starbucks ever… How difficult can it be to show common courtesy? Firstly, every available table was filthy, stained with a sticky substance or covered with crumbs. As a result, I had to retrieve napkins, from the counter ,soap and water from the restroom in order to sanitize the table and chairs.
Moving forward, I ordered two sandwiches and two hot beverages. When the female employee called my name to retrieve my order, she handed me two bags , each containg a sandwich. When I asked about the remaining of my order, she replied ” oh, you ordered coffee too? ” My reply, ” yes, it’s on the receipt “.
Nearly 8 minutes later, again, my name was called. At this time, she she handed me one hot beverage. Again, I reiterated myself. Her reply ” Oh…” At this point, I could only assume, that the Tall Dark Handsome Young Man preparing the coffee was having some difficulty Fulfilling orders. When I asked him, ( with the young lady standing beside him, whom had called my name, twice, to retrieve my order) would it not have been easier and more convenient, for me as a customer, and him as an employee,to have given me a complete order, rather than rationing out portions of the order, to save time?….
His Reply, ” CAUSE DATS DA WAY WE DU THANGS ROUND HERE..”..
Please… Give Me A Break..
” EXCUSE ME WHILE I CLEAR MY THROAT “…
AGAIN, LET ME REITERATE MYSELF…
HOW DIFFICULT CAN IT BE TO SHOW COMMON COURTESY???
IS IT THAT HARD TO FIND HELP…??
JUST HIRE… ANYBODY…
IN CONCLUSION… WORST “starbucks” EVER..
NOT CLEAN, RUDE, INEFFICIENT… AND,
FULL OF SELF-CENTERED… EMPLOYEES…
IF YOU WANT TO ENJOY YOUR DAY?
AVOID THIS PLACE AT ALL COST!!!
N, DAT’S ALL DAT I GOT TA SAY!!!
… moreAnnette Hagen
My drink was made quickly and better than I expected. No attitude was given about having to change my drink to non-dairy. As a person with food intolerances, I always appreciate not being made to feel like a “difficult customer” because I have to ask questions.
… moreMikayla Anne
This specific Starbucks is so fast! I just watched a full van of people order before me and they put out eight drinks plus food and move me right along all in less than like three minutes! This Starbucks deserves all of the stars every time I order from here I know it will be ready by the time I get to the window and the staff is so friendly I asked for directions one time and they gave me great advice seriously this is the best Starbucks in all of St Louis I think
… moreBecky Zoole
Even when they’re incredibly busy, everyone is friendly and cheerful. I just love this place. It feels so welcoming!
Hat tip to the brave barista on her first day at the drive through this morning. She was unfailingly upbeat, no matter how difficult the order.
… moreEd Reggi
You know I definitely have my favorite Starbucks locations throughout the Metropolitan St. Louis region and this location was just on my way to another business meeting and it was close so I stopped by and ordered my beverages. I walked in to pick them up and I was greeted with the most fantastic staff ever. And I’ve been to a lot of Starbucks locations. Everyone in there was just so kind and they made me feel welcomed And my order of course was perfect so you know what I’m gonna be stopping by more often. Thanks team for really taking care of my needs when I was a little bit off my beaten path.
… morechelsea davis
I ordered a venti iced coffee that costed almost $10.00. My concern was not about the wait time. Once I got my coffee it was not filled to the top and it was watered down and tasted like a cheap coffee. I spent my hard earned money for a watered down not all the way filled cheap tasting coffee. There is no respect for how much money I spent. And when I applied for a job at all three starbucks locations and when I called and asked for the store manager.
The employee said that the store manager is not here and call back tomorrow at 9am and I knew that 9am is morning rush hour. So I knew that employee lied and gave me the run around. And when I went to the store and asked to speak to the store manager they told me that the manager is not here and to call back at 9am tomorrow. The employees lied to me and gave me the run around to protect themselves from hours being cut or being replaced. Starbucks employees lie and are disrespectful.
… moreshakara “Shaky”
While this location is convenient traveling wise, depending upon the staff working they’re extremely slow and the drinks aren’t always made the way they’re supposed to be. I Placed a mobile order anticipating it would be ready or at least in the works when I arrived, but when I got in, you could hear people talking in the back while 2 young men were out front working. When the staff finally came from the back, the you lady asked me if I needed help and when I said I was there to pick up a mobile order, she started pulling off numerous stickers from orders placed before me that had yet to be fulfilled. They’re also not as attentive when it comes to cleanliness as this is how the floor looked when I arrived. Not a good look for a staple company but at least my drink was made right this time compared to the last few times visiting this location ♀️
… moreCj Myers
I appreciate starbucks wanting to be in the food game, but being able to add and subtract things is important.
… moreRebekah McCartney
BEST shaken espresso I’ve had at ANY Starbucks. I placed a mobile order and picked it up through the drive-through, the entire interaction was only about 2 minutes. Very quick and efficient, plus the service was great. I was met with a warm greeting and they made sure I had everything I needed before I left, including asking if I wanted a straw. Happy customer!
… moreA M
This used to be the better location of the three Starbucks in Florissant/Hazelwood but now the past month or two the service has went downhill. Often times it will say your drink is ready in the mobile app and you get there and there is no drink ready and they just let you stand there and don’t speak to you or ask your name or anything. I stood there for 6 minutes the other day before I was even acknowledged and it had been 19mins since my drink was ordered and it still wasn’t at the pick up counter. It’s a daily occurrence now. The workers seem like they are miserable and don’t want to be there. And often my drink doesn’t taste right, I think 8/10 times they are using signature espresso roast when I order blonde espresso roast. When I thanked the lady today she didn’t even speak back and she was literally right in front of me at the straws. I’m going to stop spending my money here and I can’t wait until the new coffee shop down the street opens.
… more