Jennifer Saavedra
So you hand out the card machine with a tip right away because someone made my coffee and had the new girl hand it to me. But, I am not allowed to have not just at this Starbucks but many more….a cup-sleeve or a stopper? Those things are now required by customers to ask for them or you just don’t get them anymore? No more tips for you. Talk to your cheap CEO. Just unacceptable that you took a good store and ruined it and I’m so tired of getting ripped off off for a cup of coffee.
… moreR M
The staff is so friendly here and that’s what makes me come back to this location. As a past retail manager, they know how to get customer service right! My drink was absolutely perfect.
… moreKyle Tortorice
The best Starbucks I been to since having to find a new location by my new job others have been god awful. The guy who works the window in morning super cool, always get my iced double with extra oat milk or almond and my water !
… moreTaren Bar
If you asked them to add sugar in the coffee, they don’t even bother to mix it up. Just dump in the cup and hand it over. And if you ask for the warm coffee, that’s a damn boiling hot sick of Starbucks now.
… moreMichelle Wolf
Crazy guest screaming at the manager today and they all handled the interaction with grace. Have to give the team kudos for being professional and friendly. Even when the general public is terrible. Great job!
… moreDeanne Pipitone
This is my favorite Starbucks location. I stop there almost every morning. My dogs love getting to come along for their pup cups. The baristas all treat me so well, remembering my name, helping me with the app, and are all so fast and efficient. Anand, Dom, and everyone else at this location are just so friendly, warm and helpful. Always smiling and upbeat, which is really rare in the service industry these days. Dealing with customers is tough but they never show it. The drinks and food are always correct and always consistent. If I had my own business I would want to steal all of their employees! I am so lucky to live so close to this location but I would be willing to travel further for them!
… moreCat Hill
My daily cup of coffee! I love the staff there, and my drink is always yummers
… moreJaysin // Eo7 Media
Over the years I have found that Starbucks tends to hire exceedingly good people. Not just good workers, not just good at what they do, genuinely good people. This cannot be more expressed and more acknowledged than when I walked into the Hanover Park location on lake Street today. After asking the cashier how her day was going, I was greeted with such a genuine human and beautiful engagement that made me feel like not only was I welcome there, but that the business as a whole, her management, the brand, truly gives a damn about human experience.
Not sure if this is going to show up or not, as I hit post too early, but I wanted to go back and make sure I added more. You never know how someone’s day is going, and what little thing you do truly makes a difference in their lives. And those staged fake experiences where businesses tell their employees that they have to be this plastic perfect representation always leaves a bad taste of my mouth.
But quite literally, all three of the amazing crew at the Hanover Park location we’re not only genuine good people, but they lit my day up like a firework. Having that moment I think fondly not just about this store’s location, but also the brand overall. And while people may say negative things about Starbucks and the coffee, I don’t care, because I keep meeting the best people around here.
And hanover parks crew is absolutely no exception. Thank you so much for making my day and the best meal I’ve had in two days
… moreXochitl Mundo
Okayyyyy Ryan from Starbucks, I see you. Definitely 5 stars and 2 thumbs up didn’t expect to receive such great service this morning. And more important I didn’t expect him to actually spell my name . It was nice to see that especially since it’s a name you don’t find in the keychain rack.
… moreLilo
I use to love this location and the baristas until a worker by the name of Cass started there. Her attitude is horrible, highly unprofessional, prideful, her attire is inappropriatefor the workplace and is just overall unpleasant. She has messed up my drink several times even with something as simple as the type of espresso shots or the kind of cold foam. She rolls her eyes, acts like the customer is an inconvenience even though SHE came in to work and I have no doubt im not the only one. Im hoping she is younger despite how old she looks because that behavior is sad and that of a child. I know myself and others dont come anymore because of her. Management isnt any better cause she is still there and they are clearly pushing out and losing the people that hold this location down. Now there are only a few people who are consistent. Thank you to Danielle, Stephanie, Dom and two other wonderful ladies whom I havent gotten there name yet. I hope Cass is let go or transfers so i can not only come back but also update my review as the ither Baristas are wonderful.
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