BRITT LOVE
I just get tired of being overlooked and mistreated . I sat and watched the team member say good morning, have a nice day. Then a member says to me “ are you waiting for an order” the order wasn’t ready , I ordered something they no longer offer which isn’t my fault because it’s on the app, but the member was rude in tone and body language comments like “ well what do you want “ “ here “ no here you go have a good day no sorry for confusion and wait . Lacked all customer service !! I hate I work very hard to spend my money and get treated as if I’m begging .. DO BETTER !! AND MY DRINK TASTES LIKE MOSTLY MILK !!! Look at it!!
… moreO Em
Love love love this Starbucks! They’re super friendly! Alana at the drive through is always smiling and so cheerful! I ordered the wrong drink the other day, and she and the rest of the staff handled it so well and got me the drink I wanted right away. I always choose this Starbucks over the other ones because the customer service here is top notch!
… moreStacy Thor
You know that feeling when you’re really craving a drink so you go out of your way to drive there and buy it just to get disappointed?? Right! Got 2 large caramel mochiatto tasted WATER DOWN! Called them drove back just to get another one to find out still watered down. I give up. Never coming there again. Please have your workers trained to make the correct drink. If I wanted bitter water I would’ve gotten that.
… moreCindy Smith
I have been coming to this location for years, service used to be great. That is no longer the case. For the past several months, the average wait time for a beverage is 20 minutes, even when they aren’t overly busy. I always order ahead and pickup in the store. They used to grease customers when they walked in, now they can’t be bothered. The final straw came on Christmas Day. I ordered ahead, showed wait time as 25-37 min. I arrived in the store at 40 min. I waited approx. 5 min & first drink came out (it was a frappe). I waited a few minutes & asked about the other drink ( a latte), was told it would be 10 more min. I asked – really? The reply was a snotty “well, it is Christmas”. I stated that yes & I’ve already been waiting 45 minutes (was more like 50). She then stated “well you can go to the register to get a refund”. At the point, I went up & did just that. No apology, no acknowledgement, nothing, just the money back for the drink. How do you have an order & not complete it at the same time. They expect customers to wait & let the first drink “melt” and water down before getting the next one out. This is not the first time I’ve had to spend a significant amount of time, waiting for the second beverage to come up.
I will not be returning to this location. I will be going to another one, which is not as close or convenient but where they treat their customers as they should & beverages in the same order come out together.
… moreMari Schultz
I used to come here every night. That is no longer the case. The place used to have very polite workers and it’s not that they’re not nice to my face but it’s definitely the comments they make in front of me thinking I can’t hear. The last 3 times I came here I have either been made fun of by the workers or they hardly make my drink right. If you guys are looking for actual good service (at least for the night because I’m not sure how the mornings are) go to the super target across the street they have incredibly kind workers and there drinks are either always amazing or they’re will to take the time to remake the drink. I don’t want to crap on these young people but please don’t make fun of someone or their order. It’s incredibly hard when I’m exhausted after my 11 hour shifts and just want a coffee and I have teenagers laughing and whispering when I’m there and then fake remaking the drink. My last straw was when I got a shaken espresso and I requested decaf due to medical issues (that aren’t necessarily life threatening but important) and I politely checked to make sure it was decaf and the barista said “I wouldn’t know I didn’t make the drink” and that took me a back but then she asked if I wanted it remade so I thought that maybe she has a tone problem so I gladly took the offer but then she proceeds to bring me to register to pay for another drink. I’m sorry I wouldn’t have minded paying if it was my error but it felt me feeling super uncomfortable
… moreKaylyn Simonette
I am a 4th grade teacher and I live across the street from this location and visit frequently. VERY friendly staff! I am having a sledding and hot chocolate party for my class on Tuesday, and they very generously donated hot cocoa cups and lids with no question, but pure joy and excitement. Thank you so much!!! Absolutely best location and staff!
… moreCrafty Momma
I was bummed that the drink I wanted at super target was no longer available so went to the Starbucks across the street. They didn’t have it either but told me they’d make something similar for me and it was pretty close! I loved it and appreciated the effort of the barista to make me a yummy drink that I was craving
… moreDoug Nartin
One of the worst service experiences I’ve had. I was denied a drink, and the MANAGER (of 7 years which she needed to mention) was extremely rude in the drive through. I’m usually very easygoing and genuinely love Starbucks, but the way this situation was handled crossed a line. I’ve never had an encounter like that at a Starbucks before. This was all over putting water and not milk in a drink . This Starbucks just lost a large family of customers who went everyday. And maybe more because I will continue to share this story with peers in Woodbury. I totally recommend the Valley Creek and Kowalskis Starbucks they treat their customers with respect!!
… moreAutumn C
I was the only one in the drive thru at 6pm picking up my mobile order. I watched the barista stand there for over 2 minutes with my drink next to her before she opened the window and handed it to me.
… morePhil M
Generally don’t have problems, but I would say about 50% of the time when I mobile order and don’t show up immediately when it’s done, my order is stolen by someone else. Not a big deal because they will just remake it, but I generally avoid this location unless I’m right next door or I know I’ll be there before the order is done.
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