

Come on in, stay awhile at our welcoming Starbucks coffeehouse in Cutler Bay. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 19151 S Dixie Hwy, Cutler Bay, FL 33157
Phone: (305) 232-6827
Website: https://www.starbucks.com/store-locator/store/1005765/
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Store Locator: Starbucks Coffee Company
Starbucks Coffee Company
Starbucks – 120 Reviews – Coffee & Tea in Cutler Bay, FL – Birdeye
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Reviews
To make it worse, my Starbucks app showed that my order was ready, which was clearly not true. By 7:46 am, I had to leave with my order incomplete because I was in a hurry. This is unacceptable, especially during a morning rush when customers are on a tight schedule. I expect better communication and basic courtesy from Starbucks. Very bad service.
I came when the line was long and they were quick to give everyone their order in a timely matter love that!
When you get to the register, no one even acknowledges you — you just stand there waiting and waiting. Eventually, someone shows up with no apology or greeting. I ordered a latte and a croissant, and I waited 20 minutes for the croissant while customers who came after me were served before I was.
After noticing this, I reminded the staff that I was still waiting. The employee looked at my receipt and casually said nothing had been sent to the back. She then pulled the croissant out of the freezer and put it in the microwave. No explanation. No apology.
By the time I finally received my order, 25 minutes later, there was still no apology whatsoever.
If I could give negative stars, I would. I am not coming to this Starbucks ever again. Avoid this location at all costs!!!!
I’m a regular customer, and I almost always arrive at the same time. The big problem here is the poor service from the same person who takes orders at the drive-thru. Maybe they’re in the wrong job; a mistake in an order can be fixed, but poor service to a customer who’s spending their money is a terrible experience. There are days when I go to the drive-thru and someone else serves me, and it’s a completely different experience. They start by saying good morning and have a very positive attitude when taking my order. But when I hear it’s the other person, who’s almost always in a bad mood, I haven’t even finished ordering before they’re already sending me to the window. And if I take too long to order, they get really rude, making me not want to order anymore. I love Starbucks coffee, but this poor service definitely has to change.
Today, I was told in a very blunt way that I did not give them enough time between placing my mobile order and picking it up because some machines were down and they had 15 orders ahead. I followed the pickup time on the app. Internal issues should not become the customer’s problem, especially when the response is basically “we will try to have it ready by the time you get to the window.” That is not acceptable customer service.
This is the only Starbucks I have ever been to where the employees are consistently rude. This was the third strike for me and I really wish I had another location close by so I would not have to deal with this.