Blake Parsley
I stopped by this Starbucks this morning and was really impressed by the professionalism of the manager Ryan. While I was in line, I overheard him calmly and respectfully handling a very difficult customer in the drive-through who had apparently caused problems before. He was patient, kind, and firm in standing up for his staff — even after remaking drinks and doing everything he could to accommodate her. It was clear he genuinely cares about both his team and the customers who treat people right.
It’s refreshing to see a manager lead with composure and integrity like that. This store is lucky to have him, and it made me appreciate my visit even more. I hope Starbucks truly values this man.
… moreIrene Bethel
Josh is always friendly and was efficient with completing a large order that was not pre-ordered. Josh and the staff are a gem! My drinks are always made well, and the entire staff provide a great experience, in a comfortable environment.
… moreSarah Sweeney
They have some of the nicest, most personable people working at this location. I never feel like a bother when I come through, but always feel welcome. The iced pecan crunch oat milk latte is also exceptional – definitely my current favorite!
… moreAdam Cox
A good Starbucks fast service and delivery many seats to sit at. Associates are very friendly. They could add more tables for the sitting area otherwise a good place to get coffee.
… moreHORUS
One of the best Starbucks in the area with a very helpful and nice staff,trying to do everything fast,
A wonderful outdoor seating, and a cozy area upstairs for lovers or For study,
Normal Starbucks prices,,
good Wi-Fi
drive-through….with good parking area…
… moreJaneson Keeley
Newly remodeled (January 2019). Better layout, extended menu, slightly fewer seats downstairs. Service has always been good here, and it still is. Food and drinks orders recorded accurately, prepared well, and served promptly. Drive-thru closed temporarily (as of 1/10/19) for remodel.
… moreJeannie Lawson
Out of all the Starbucks in Roanoke, Colonial Ave Starbucks is the most consistent with the shots being Good. Venti Iced Vanilla Latte is great at the Starbucks. Great employees!
… moreMichael D
For the past year or so I have been going to this Starbucks on Colonial Avenue, sometimes twice a week. I always order an iced shaken espersso. Only one girl is able to recall my order. This girl even calls me by name. She offers great service. She will say something like, “Hey Mike, great seeing you” which is really kind and amiable. The other employees can never recall my name, order, or anything else. Apart from that kind girl, I would like it if the other staff members made an effort to recall regulars. It’s not difficult. You see me sometimes twice a week. Is it that difficult to recall that this guy likes iced shaken espresso? Additionally I once told a male employee that I was unhappy with the service, and he simply shrugged his shoulders and sighed deeply. I heard him telling his coworker “You can’t please everyone” It’s true that you can’t please everyone, but you try your hardest to please them, right? You made no attempt at all! You’re not trying when you shrug your shoulders.
… moreAdrian Amaya
Great service I had a pistachio cold brew it was great!
… moreAustin Dovel
This location is older and lacks the artificial comfy feeling a lot of other Starbucks offer. However the quality is still top notch. I bought a large peppermint hot chocolate and it was much too hot to drink. I asked for ice, and the guy told me that in the future they could dial the machine to the exact temperature I requested. So next time I’ll make sure to get the made cooler. My only complaint is that hot chocolate isn’t written on the menu anywhere.
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