4.2 – 586 reviews • Coffee shop
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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Franklin. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dine in ✔️Take out
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Reviews
KC
I ordered 2 iced chai lattes with oat milk this morning. Neither of them has any chai in them. No one answers the phone, I’ve been calling for a half hour. I just want a refund, these drinks aren’t cheap and I’m not drinking just straight oat milk
… moreKrystal Taylor
I’ve visited the drive-up twice this week and was really disappointed by the lack of customer service. I didn’t feel welcomed at all and almost felt like I was inconveniencing the employee at the window (( twice.)) just by asking for a straw. It’s a big change from how it used to be.
Hope yall get it together because I will be going somewhere else!
… morerochelle
Disappointing experience. It was extremely slow, and our simple order of two black coffees was forgotten about. Not what you expect for such an easy order.
… moreHP
Clean and friendly location also really quick service
Price per person: …
… moreHenry Kilroy
Common sense clearly isn’t common as they’re writing on cups with blue marker that rubbed off onto my hands like I had been finger painting. Clearly not a permanent marker. So dumb
… moreMa-Lé
I feel like midday is the best time to come here because it’s pretty empty and the service / atmosphere are more relaxed compared to the morning rush.
I always walk in but I see the Drive thru is convenient.
I’m from NYC so Menu here isn’t as extensive but the basics are good. Easier to order via the Mobile app.
Tends to have a lot of staffing issues so sometimes you can’t order in store and you have to go through the drive-through
… moreManny Quinzi
When you’re really craving your morning coffee, you expect it to be made right—especially from Starbucks. Unfortunately, the coffee I received this morning was a huge disappointment. Half the cup was foam, and despite me clearly asking for sugar, there was none. When you’re starting your day and looking forward to that one thing to get you going, having it come out wrong is extremely upsetting. For the price and the brand’s reputation, I expected much better attention to deta
… moreBenjamin Muller
Bathrooms are ALWAYS FILTHY no matter when or what time I get there. Feminine waste product box is stuffed an over flowing and has been that way for weeks. Toilets, sinks and floors are disgustingly gross in both bathrooms. I spend hours at this location working over several days so I know it doesn’t get cleaned. If bathrooms run out of toilet paper they take an entire roll and sit it on top of the garbage can. Floors in the general area are usually dirty, tables sticky.
Newton location is way cleaner. I sometimes work from there as well. I made the manager in Franklin location aware today in the morning..it’s 4pm..nothing was done and the bathrooms look worse. I would post pics but can’t figure it out..
… moreAlyssa Jackson
Been going here since forever seems like they can only make a drink right the first time and then the rest of the other times you order them they always mess them up. I got the brown sugar shaken espresso with oat milk. They gave me cinnamon with regular milk and it was so much cinnamon. I had to throw it out. The second time I tried ordering the drink. It was all milk and little bit more than halfway filled up had a lot of problems with their drinks. Don’t know if I’m even gonna come back
… moreJacky A
They’ve gotten cheap lately with the inclusions and some of my drinks were definitely lighter like they are being told to use less product, which results in a less than ideal drink.
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