Anna Torre
The employees were very kind and helpful. The young woman who helped me brought my drink to my table and had a good suggestion about how to make the drink
… moreErin Fernald
Brought my client in and the staff was pleasant helpful and kind. This made it a wonderful experience for my client, who really enjoyed the oatmeal. This was on 1/14/2026 around 12:30 pm. The staff should be reconized for this exceptional customer service.
… moreolivia rose
Came in here to get some work done and the green/ blue haired man that took my order was incredibly rude, I normally tip $1-2 minimum at every place that I eat out at, I’m pretty sure this is the only place I’ve ever not tipped at. Definitely won’t be back to this location absolutely ever, I’ve never had my order taken so hostilely before anywhere ever. Drinks were good, service was absolutely unacceptable.
… moreKristy Applebee
Ordered two lattes through the app at 3:08pm on 12/31/2025 and waited in the drive thru nearly an hour for our drinks. It was approximately 4:04pm when we were greeted at the window. When we asked if our drinks were even hot at this point, we were told they were warm. We politely asked if they could give us a gift card in the amount of our order since we had to wait so long for our order and our drinks were no longer hot. We did not have time to wait for them to be remade at this point. The barista spoke with another employee and then handed us a customer recovery card which can be used for up to a $4 value. This was completely unacceptable. They could have recovered us as a customer and resolved this problem; however, they chose not to. I contacted corporate after this and within minutes was credited $15 to my account. I will not be visiting this location again and suggest you don’t either. Terrible!
… moreTamarah Whitehurst
In Rock Rd., Westbrook is the worst Starbucks experience I’ve ever had. It’s the worst establishment they’re rude. They messed up my order. I told the employee who then told me it was gonna be another 20 minutes after I had already waited 15 minutes, which was eight minutes beyond the estimated time that my order was supposed to be ready then the other rude employee when I asked for it to be credited back on my account time about putting it on a gift card and told me they were understaffed. I would never go to this establishment again and I would never recommend it
… moreJohn Russell
Overall I had a decent experience at this Starbucks. My drink was excellent, I did have to wait a bit for my food items but they were understaffed and clearly struggling with a long drive through line. There was another costumer in the store that was unhappy with her order and demanding a refund, her shouting and swearing was disturbing the store a bit. Otherwise, my experience was great and I will be back!
… moreLucciano Chord
Worst location I’ve ever been to. I’ve traveled the world, and it’s only when I come here to visit my cousin and go to this location that I CONSTANTLY have issues.
I mobile ordered a drink, they were out of the tea bags that I ordered, which happens (though, a lot more at this store than others) I asked if I could instead get a blonde shaken espresso, and that is absolutely not what they gave me. I’m pretty sure I heard them say, “oh no, make him this” maybe because a blonde shaken espresso was more money than my original order? Not sure, but what I received was some cold brew, milk, and ice… Not what I like, wanted, or asked for.
… moreJohn Dockman
The atmosphere is great but the coffee is not as good as dunkins across the street. Not worth dealing with the parking lot
… moreCristina
Typical starbucks. I do appreciate the new policies of no people hanging out without buying
… moreDaniel Ouellette
What can you add about Starbucks that isnt already known. Staff are friendly, food and coffees are consistently very good.
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