Starbucks Coffee Company

  4.1 – 402 reviews   • Coffee shop

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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Saco. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.

Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Starbucks Coffee Company 04072

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Reviews

Lori
I frequent the Saco Starbucks and it never disappoints. Today was especially great! Chala provided such excellent and friendly support….even though I always complicate my order. She quickly provided me with exactly what I wanted….a hot, vanilla, protein, latte…skinny. Which is apparently not a real thing, but she made it so with a few work arounds. She delivered my food and beverage to my table and made sure I was happy with the drink. Very pleasant and helpful and made the experience great! Thank you so much.
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Barb
My drinks took forever and when they did get named and placed because my order was called out I felt too uncomfortable to pick my drinks up because the employee Asher was visibly angry and irate. I think the employees were uncomfortable too, I know I would be.
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Sean Hays
Great service, but the store is freezing! Ice cold air blowing throughout the store makes it really difficult to sit inside. I won’t be back to this location.
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Julie Wilkes
Drinks are fine. The atmosphere is weird because the staff ignores you. Rudest staff I’ve ever encountered at a Starbucks.
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Cody Drown
Yesterday, my friend and I encountered a woman in her 40s who approached us and started yelling about something we didn’t even do. The baristas were incredibly kind and stepped in to help, speaking with her and making sure we were okay. The manager also got involved and quickly handled the situation, bringing everything back to normal.

I highly recommend this Starbucks—the staff is always so nice and helpful to customers. They even asked if we wanted them to check on us while we were getting into our cars, which made us feel really safe. We come to this store almost every day, and we’ll definitely keep coming here after school!

Thank you so much!
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Zachary Dalton
This specific location is awesome.

Staff 5 of 5:
Once had a solid 2 minute chat with a server when there was no one behind me in line.
Today was was a quick hello, smile, thank you, got coffee and on my way.

Price 4 of 5 stars:
$6 for a Chai Latte feels crazy when I didnt alter it at all but that’s what Starbucks is. A better Dunkin but you pay for it.

Taste 3 of 5:
I’ve had sandwhich here before that was clearly frozen and heated that was edible but not $7 worthy.
Today’s Chai is a great flavor wish it came with some cinnamon.

Atmosphere 4 of 5:
Went inside to check the bathrooms and they were clean. Floors in dining area were clean. Parking lot was mostly clean. IHOP has trash blowing over from their lot onto yours. Maybe scraping some of the stickers on the guardrail off would be a good idea too as their waterlogged and fading.

Total 16/20 = 4 stars.

One of the better locations for the franchise despite the crazy entrance & exit for traffic flow.
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E. Trav-Stew
Someone lit up right outside the entrance and sat on the curb smoking a cigarette, we alerted and the staff member said they allow smoking, except on patio
It’s a violation of Stbx policy and the staff knew that. The smoker was probably their friend as I then realized that an employee was also smoking outside the side door. Not safe for children, asthmatics, the elderly or anyone.
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Callie “Cal” B
I did a mobile order pick up for about 5 drinks and they were ready in no time! The staff was very friendly and made our drinks perfectly!! 10/10
Thank you Starbucks in Saco!!
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Phil Brown
I ask for brown sugar oatmilk shaken esspresso with light ice. They give me SO much ice. I don’t complain but i should’ve because its a $7 drink . Then I order it again with light ice this time on the app and they finally give me light ice, but its not filled up to the top. There is literally a huge gap at the top. Idk why they do this. It always taste amazing but they are just sooo stingy like why.
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Diane Gout
The absolute worst experience I have ever had with an employee, much less a supervisor, in customer service. My husband and I went through the drive-thru about 6:00 p.m. on Saturday evening. We ordered a grande hot chocolate and mocha. My husband says his coffee cup feels light. We open the cup and there was barely 2/3 a cup. I asked the young woman to add some coffee. She snapped the cup out of my hand and returns a few minutes a later and hands me a dripping cup of coffee which drips all over me and my husband. I try to get her attention again for napkins and she returns to the window and says, “what is your problem now?” I ask for napkins, which she throws at me and my husband asks why they would hand us a cup with coffee dripping down the sides. She commences to ask why he is yelling, which he wasn’t and then tells us that we are “acting like children” and should be acting like adults! My husband asks to speak to her manager, and she responds that she IS the manager. We ask for her name, and she refuses to give it and then tells us that if we don’t leave “her” drive-thru that she will call the police. We ask for her store number, and she says she doesn’t know it. I informed her that I have been going to that location for over 20 years and never have encountered this kind of rudeness. That she could have apologized and that would have been enough. We called the corporate office and filed a complaint. The young woman was not someone I had seen before. There were other staff members standing by and I can’t imagine that this is how Starbucks wants or expects their managers to behave. This is a horrible way to mentor staff. It sat with my husband and I for the whole weekend. Both of us are almost 60. I didn’t even address the half a cup of luke warm hot chocolate I got. We will never return to this location. We will drive to Biddeford or Scarborough.
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