3.8 – 364 reviews • Coffee shop
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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Saugus. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Reviews
Uchenna Uzoma
I visited this Starbucks on Wednesday, December 17, 2025, and ordered two refreshers. After taking a few sips, I noticed a black speck in my drink. When I removed the lid, I realized it was a dead fly inside the refresher. I have been a regular customer at this location in the mornings and have had minor issues in the past, but nothing like this. This experience was unacceptable, and I do not recommend this Starbucks.
… morerobert todd
This store not neighborly at all. 2 workers inside, door locked, rudely waving me away. They could easily brew a quick cup of coffee and I’d be on my way. These morning things matter on the heels of a cold snowy night. My local independent coffee store would open the door. No Starbucks for me for a long while.
… moreLogan
Unflavorful Caramel Frap — ⭐️⭐️⭐️
Cafe Americano — ⭐️⭐️⭐️⭐️⭐️
Stopped by this Starbucks on Route 1 in Saugus since it was in the same shopping center where I had some errands to run. I’m a frequent visitor of Starbucks but this location just seemed to lack the quality when compared to other locations. The Caramel Frap had no flavor. It was a real disappointment. The Americano coffee was delicious, but it’s hard to mess up that drink.
May 2025
… moreNathan Koontz
This location has poor service and takes a long time to provide what is ordered- even when almost empty.
When I requested the “Starbucks offers free, same-visit refills on the iced brewed coffee they said they don’t participate. Makes NO sense
… moreAdriana Alvis
This is second time I got my order wrong. Ordered a frap and she asked me if hot or ice, ♀️ and I ended up getting a regular ice coffee.
This location used to be good, not anymore.
… moreAnn E.
Nice staff. Typical Starbucks. It does have a drive through, which can be handy. But sometimes things get a bit chaotic at the window. Typically, if there is a problem, they work hard to make it right. They also have a lot of seating, which is nice.
… moreJoelle Lagorio
The sweetest young lady helped me, super nice when she took my order, made my coffee perfect. I forgot to get her name but 10/10
… moreSandy B
Scammed by Starbucks !!! After leaving Trader Joe’s in Saugus, Ma this afternoon , I thought I would “treat” myself. I drove through the Starbucks drive-through ordering a grande Java chip Frappuccino with NO whip cream and two pumps of peppermint. The cup label was correct , but the barista did not read the order nor take ownership in a mistake made . Instead she worked covertly to cover it up.. I overheard while sitting at the window the order taker exclaim to the woman who was making my drink“you did not make enough”, unbeknownst to me, she then threw in a huge chunk of ice and filled the top with whip cream! I did not inspect it until exiting onto Route one and tried with difficulty to stick my straw in the cup, by then it was too difficult to go back and wager a complaint in person. This barista, needs a refresher in Starbucks education and etiquette. I paid for a full size Grande Frappuccino and got less than half of what I paid for plus a chunk of ice and whip cream I didn’t want.
… moreAshley Lissaint
Starbucks is right off route 1. It wasn’t busy when I came here with my daughter. It was clean, wifi worked and there were outlets under the seats
… moreLori Fauci
Thank you to the morning crew Wed, Thurs, and today who helped us out with orders for our teaching staff at the Veterans Early Learning Center this week. These notes made their morning and we recognize ordering 15-25 drinks three mornings in a row was a hard ask— but we are so appreciative for their customer service! Thanks from our parent-teacher group for your help!
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