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Come on in, stay awhile at our welcoming Starbucks coffeehouse in Westborough. Savor brewed coffee, tea, espresso, Cold Brew, Refreshers, and seasonal favorites, alongside quality breakfast and lunch sandwiches, wraps, egg bites, and a variety of pastries and bakery favorites. Take a moment to relax with comfortable seating and free WiFi. Explore the menu and order ahead in the Starbucks app or on our website. Plus, join Starbucks® Rewards to earn Stars toward free drinks and food, receive personalized offers, and enjoy exclusive member benefits. Since 1971, Starbucks Coffee Company has been dedicated to ethically sourcing and roasting highquality arabica coffee, bringing the Starbucks Experience to life in every cup.
Welcoming coffeehouse with handcrafted coffee, espresso & tea, plus breakfast, lunch & pastries.
Address and Contact Information
Address: 139 Turnpike Rd, Westborough, MA 01581
Phone: (508) 898-9421
Website: https://www.starbucks.com/store-locator/store/12447/
Order and Reservations
Order: Order online
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Reviews
D Sar
Worst customer service of my life. Everyone here needs help. They are shutting down good Starbucks in. Boston but this shop needs some people replaced Callie and lea. And lots of people. Reaching out to corporate not just more managers, they need to change this store stat.
… moreMika G
To whom it may concern,
I placed an online order today and was fine with waiting an extra 10 minutes, knowing others had also ordered online. However, I was disappointed by the way one staff member responded when someone asked about their drink. While I understand that questions can slow things down, I don’t believe there’s any reason for a worker to respond with hostility or impatience.
I don’t usually purchase from Starbucks due to the prices, but when I do, I expect the drinks to be made well. Unfortunately, both drinks I received today were poorly made. The caramel Frappuccino was disappointing, and the matcha latte tasted like straight milk, clearly rushed and lacking the usual balance of flavors. What added to the frustration was seeing one worker rushing to fulfill orders while others seemed to be moving at a much slower pace, which made the wait feel unnecessarily long.
I hope this feedback is taken seriously, as respectful service and consistent drink quality are key reasons customers return.
Thank you for your time reading this.
… moreI placed an online order today and was fine with waiting an extra 10 minutes, knowing others had also ordered online. However, I was disappointed by the way one staff member responded when someone asked about their drink. While I understand that questions can slow things down, I don’t believe there’s any reason for a worker to respond with hostility or impatience.
I don’t usually purchase from Starbucks due to the prices, but when I do, I expect the drinks to be made well. Unfortunately, both drinks I received today were poorly made. The caramel Frappuccino was disappointing, and the matcha latte tasted like straight milk, clearly rushed and lacking the usual balance of flavors. What added to the frustration was seeing one worker rushing to fulfill orders while others seemed to be moving at a much slower pace, which made the wait feel unnecessarily long.
I hope this feedback is taken seriously, as respectful service and consistent drink quality are key reasons customers return.
Thank you for your time reading this.
Kristin Bradley
This Starbucks has some incredible drive thru crew members! They are upbeat and actually have personalities. I’ll sit in the drive through over going inside because of the guys at the drive thru! But Starbucks is so ridiculously expensive
… moreRL W
I just went here for the first time today. It’s definitely different, getting to know the drive thru lanes/ropes for the first time.
If it’s your first time coming to this Starbucks, there are two different drive thru lanes that you need to navigate. I found out the hard way that the Starbucks lane is the one that’s closest to the main building.
There is a sign however with arrows that shows which is for Starbucks and which is for Burger King, but there was someone parked in front of the bottom of that sign (not their fault, poor design of where to the place sign, it should be moved higher), so I couldn’t see the whole thing, being back as far as I was. Consequently, I got in the Burger King line and ended up having to around the whole building again. A little disconcerting, but a gallant on their part effort at fitting a size 10 store into a size 9 parking lot.
Be that as it may my drink was fine, and I’ll be back again. Knowing the ropes this time it will be a little less frustrating
… moreIf it’s your first time coming to this Starbucks, there are two different drive thru lanes that you need to navigate. I found out the hard way that the Starbucks lane is the one that’s closest to the main building.
There is a sign however with arrows that shows which is for Starbucks and which is for Burger King, but there was someone parked in front of the bottom of that sign (not their fault, poor design of where to the place sign, it should be moved higher), so I couldn’t see the whole thing, being back as far as I was. Consequently, I got in the Burger King line and ended up having to around the whole building again. A little disconcerting, but a gallant on their part effort at fitting a size 10 store into a size 9 parking lot.
Be that as it may my drink was fine, and I’ll be back again. Knowing the ropes this time it will be a little less frustrating
Mina Cherubim
I had one of the worst customer service experiences of my life here. The employee who assisted me was extremely rude and made the entire interaction uncomfortable and frustrating. There was no professionalism, no courtesy, and absolutely no willingness to help. I left feeling shocked by how poorly I was treated. I will not be returning and I do not recommend this place to anyone.
… morenariman Salib
I’ve been a regular at my local Starbucks drive-thru, and I have to say, the experience has been nothing short of fantastic—largely due to an exceptional employee named Brian. His friendly demeanor and consistent positivity make my morning coffee runs something I genuinely look forward to!
… moreUrja Parekh
Absolutely love this store and vibe, the store partners are amazing! Always going a step beyond for the customers!
… moreIris Noon
Horrible customer service! I tried to order a venti shaken espresso with oat milk and 3 pumps of brown sugar. First she wrote the correct order which was $4.95. Then she cancelled it and said wait you want an iced brown sugar espresso and changed price to $7.30!! And i said no that isn’t what i ordered and she got manager on drive thru and the women said sorry this is the order. Made me so angry!! Then i got the coffee and it was filled so high with ice that it barely had any coffee in it! NEVER COMING BACK AGAIN
… moreStephen Evangelous
Recently had to start visiting the store because of the construction at the store in Northboro near Wegmans. Been getting coffee at Starbucks for 10 or 15 years I drink a nitro. At the store, they like to give you about half of a cup of coffee like seven dollars isn’t enough for a coffee. I asked nicely two or three times and they continue to do the same thing. I work in business and know that customer service and making customers happy is detrimental for a successful business and happy customers. I asked nicely to speak to the manager, and I was told that I was yelling and I was rude by the manager, Lea, I was then threatened that I wouldn’t be able to return to the store. I was by no means yelling not even a little bit, and I was very respectful. After showing the manager, after showing the manager the amount of coffee and her adding 30% more which was how much coffee is supposed to go in the cup? There was absolutely no apology whatsoever all there was was a justification for what they did and she still tried to tell me that they were doing the right thing in the midst of threatening me that I wouldn’t be able to come to the store again. I look forward to on the Northboro store opens back up. i’m not someone who writes negative reviews actually I think I’ve written about 20 Google reviews and only one other time. Was it a negative review. I completely understand what human beings are all fallible we all fall short. In life we need to take accountability for our actions. A simple I’m sorry. Will try to do better next time.. not accuse me of yelling and being rude and threatened me with not being able to come in the store again..
… more