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Address and Contact Information
Address: Smith Bay, St Thomas 00801, U.S. Virgin Islands
Phone: +1 340-714-7874
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Reviews
Hannah Evo
We recently hosted our wedding weekend with help of St. Thomas restaurant group at Caribbean Fish Market and SeaSalt and had the most amazing experience. Jess and her team made sure everything went smoothly, not to mention the food was amazing at both locations! I could not recommend these locations more! Thank you for an amazing weekend!
… moreSharon Boyd
The bar is on Saphire beach. I had two painkillers and was sick from the mix and the bartender told me painkillers are not made with Pussers rum? Gave me rot gut rum? One tall redhead was nice the other two ignored patrons with their own discussions were more important. Stick with the beer, they can’t mess that up.
… moreMelissa P
We recently stayed at the Whyndam Elysian and it was amazing! We went to Sangria’s Beachside multiple times it was excellent. The pizza was only surpassed by the service from Rico! He’s probably the best bartender I’ve seen, great service and remembered us and where we were from. Everyone there was amazing and friendly, we will definitely be back
… moreLindsey
I don’t usually write reviews, but this experience was frustrating enough that I feel obligated to share it.
My mom and I traveled to Sapphire Beach in St. Thomas to celebrate my 40th and her 70th birthdays. We were given a high-value gift card from St. Thomas Restaurant Group to use during our 10-day trip. Unfortunately, using it became an ongoing issue that took away from what should have been a special and relaxing experience.
From the start, staff at Sapphire Beach Bar didn’t know how to process the gift card and told us they didn’t have time to manually enter the 10-digit code for each order because they were too busy. We tried to be flexible—offering to open a tab and run it once per day—but that was also dismissed. This same confusion followed us to multiple locations.
Jessica from corporate was responsive and did her best to help, and we were told staff would honor the gift card by entering it manually. While that technically solved the issue, it was clear we were now seen as an inconvenience. We were even repeatedly warned to avoid a specific bartender—which should have been a red flag.
The interaction at Naia Boutique was one of the worst parts of the trip. We were told the gift card couldn’t be used there, despite it being listed on their website. When we asked about it, the manager was dismissive, condescending, and openly rude to my mother. At one point, she rolled her eyes and said, “I don’t know what to tell you.” Completely unprofessional and unnecessary.
On our last day, things escalated further. After consistently tipping in cash every time we ordered a drink, I went to close out our tab at Sapphire Beach Bar. The bartender, Joshua—who we had been warned about—told me we couldn’t tip on the gift card. I explained we had been tipping cash all along and that I had just added $20 to the tip bucket. He then dumped the entire tip jar onto the counter and counted it in front of me. It was aggressive, inappropriate, and honestly shocking behavior. I went back to the beach and tried to enjoy our last few minutes but something like that sticks with you and before leaving for the night I went back and told him that.
We went out of our way to be patient, understanding, and generous with tips, yet repeatedly felt like a burden for simply trying to use a valid gift card with a significant balance.
While ownership did reach out and attempt to make things right, the overall experience was disappointing. A gift card that was meant to enhance our trip ended up creating stress, wasted time, and multiple negative interactions.
This is a clear systems and training issue—but more importantly, a customer service issue. I would not recommend relying on their gift cards until that is addressed. I would also recommend following the advice that we received to avoid Joshua at all costs. To management: there are cameras throughout the bar. If there is any question about what occurred with Joshua, review the footage from the evening of February 27. While the audio may be limited, the video will clearly show our interaction and him dumping the tip jar out in front of me.
… moreMy mom and I traveled to Sapphire Beach in St. Thomas to celebrate my 40th and her 70th birthdays. We were given a high-value gift card from St. Thomas Restaurant Group to use during our 10-day trip. Unfortunately, using it became an ongoing issue that took away from what should have been a special and relaxing experience.
From the start, staff at Sapphire Beach Bar didn’t know how to process the gift card and told us they didn’t have time to manually enter the 10-digit code for each order because they were too busy. We tried to be flexible—offering to open a tab and run it once per day—but that was also dismissed. This same confusion followed us to multiple locations.
Jessica from corporate was responsive and did her best to help, and we were told staff would honor the gift card by entering it manually. While that technically solved the issue, it was clear we were now seen as an inconvenience. We were even repeatedly warned to avoid a specific bartender—which should have been a red flag.
The interaction at Naia Boutique was one of the worst parts of the trip. We were told the gift card couldn’t be used there, despite it being listed on their website. When we asked about it, the manager was dismissive, condescending, and openly rude to my mother. At one point, she rolled her eyes and said, “I don’t know what to tell you.” Completely unprofessional and unnecessary.
On our last day, things escalated further. After consistently tipping in cash every time we ordered a drink, I went to close out our tab at Sapphire Beach Bar. The bartender, Joshua—who we had been warned about—told me we couldn’t tip on the gift card. I explained we had been tipping cash all along and that I had just added $20 to the tip bucket. He then dumped the entire tip jar onto the counter and counted it in front of me. It was aggressive, inappropriate, and honestly shocking behavior. I went back to the beach and tried to enjoy our last few minutes but something like that sticks with you and before leaving for the night I went back and told him that.
We went out of our way to be patient, understanding, and generous with tips, yet repeatedly felt like a burden for simply trying to use a valid gift card with a significant balance.
While ownership did reach out and attempt to make things right, the overall experience was disappointing. A gift card that was meant to enhance our trip ended up creating stress, wasted time, and multiple negative interactions.
This is a clear systems and training issue—but more importantly, a customer service issue. I would not recommend relying on their gift cards until that is addressed. I would also recommend following the advice that we received to avoid Joshua at all costs. To management: there are cameras throughout the bar. If there is any question about what occurred with Joshua, review the footage from the evening of February 27. While the audio may be limited, the video will clearly show our interaction and him dumping the tip jar out in front of me.