Simple eatery offering classic Chinese dishes, as well as some American favorites, plus delivery.
Address and Contact Information
Address: 2631 N Pine Hills Rd, Orlando, FL 32808
Phone: (407) 298-2449
Menu Photos
Order and Reservations
Order: Order online
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Reviews
I ordered the house lo mein with extra beef, but they forgot to add the shrimp, and there was no extra beef at all. I also ordered my mom a steak sub, and it had an excessive amount of mayo, completely overwhelming the sandwich. On top of that, the food was extremely salty, to the point where it was not edible.
It truly seems that when the manager/owner is present, the food is prepared with excellence. I was told she is currently on vacation, and I honestly can’t imagine her allowing food like this to come out of her restaurant.
If the cook cannot follow the recipe or special instructions, then changes need to be made. Some customers may not speak up, but I will. I spent $27.00+, and this quality is unacceptable.
If the owner happens to see this review and the pictures, this cannot be how food is intended to be served. Also, the tomato slices on the sandwich were extremely large—using a slicer might help with consistency.
Would I try this place again? Possibly—when the owner returns from vacation, because I truly believe she would make sure everything meets her standards.
I ordered general Tso chicken… it tasted more like orange chicken I don’t like the citrus of orange chicken, which is why I didn’t order it… but then I found an actual orange peel soooo yeah.
Crab rangoon were not only dry inside they tasted like rubber and lack flavor. The sauce turned my fingers red.
My eggrolls were completely burnt crispy
And the rice was a weird texture .
Upon return I sat the food on the counter and asked for a refund at this point. He was then on the phone with the owner being dishonest about what was happening as I wanted edible food originally and he never told her he hung the phone up on me, because I called back and he did not answer. Once she arrives I explain all of this to her, and that what disturb me nost is not only did he not want to find the order originally, that even in doing my due diligence in calling back to get the food remade, the employee felt it was ok to hang up on a paid customer who had burned food, and then was rude and disrespectful once I came in while the owner was on the phone. All I wanted was food remade, but I was made to wait until the owner came. Another 10mins by now.
At this point it is important to say that I have always been fond of the owner, and shared how hurt and disrespected I felt by her young employee who did not exemplify her standard. She was not there for any of the encounters with him, and I expressed how his dismissive behavior is something so many people experience from young men like him which is why many like him get categorized. I only wanted food remade and 30mins later having to explain how rude the young man was while he had not yet apologized or cared was awful. I only wanted a refund after I was hung up on. The owner offered to remake the food and apologized, however, I let her know he needed to apologize, which he finally did after I told him do not ever hang up on a customer who just did business. After literally 45mins from the time I called back and was hung up on, I could not believe how much time was wasted for a remake or either a refund, and was disheartened that me expressing my disappointment would seem to offend anyone when the young man was dismissive and uninformed. I truly hope if business owners are employing young people that those employees uphold the same standard as owners. After eating here over a decade and all that happened today I am sad that I do not feel comfortable coming back if she is not present. I literally only wanted quality food, and unfortunately the owner did not see how much her employee agitated and escalated things to begin with by calling and lying to protect his owner behavior. It was stated that his Father had come into the restaurant and I do hope the young man’s Father and Mother share with him that in a right to work state, an employee should care as much about the customers as the owners do. Sad and disappointed. My food was remade, but I doubt anyone even understood the gravity of what all occurred and how all of it could have been avoided and it was at the customers expense. Online orders are not able to be refunded at the store in no kind of way, so the least her employee could have done was offered a remake, but he hung up and refused to hear me asking for a remake.
The lady was rude to tell me they only use steel on they kitchen . I’m not sure what that had to do with the plastic i chocked on . After spending over 40$ there.