Kenny
Been there 3 times and got a BLT each time. First time no mayo second time half a tomatoe slice. Then tonight I didnt even geta whole freaking piece of bacon on my BLT. I don’t understand how somebody could look at this and go Yep this is acceptable to put out
… moreIgnatius
I want to like Sonic, I really do. But every single time I go, the order ALWAYS gets messed up no matter how simple it is. Most recently, I ordered the SS Double Bacon burger. Or so I thought; I guess they misheard me and gave me just the SS Double cheeseburger, which is completely different. Tasty for what it is, but not at all what I wanted. My wife got the Double Smash Cheeseburger with no tomato, onion and ketchup, and yet the burger still had onion and ketchup. This was all a fairly standard order but somehow still done entirely wrong.
I’m sure I’ll come back to try again at some point, telling myself things will be different, but so far no Sonic (not just this one) has ever delivered a quality experience.
The workers are typically friendly and the place is never busy, so I’m hoping the failures are just a result of improper training. Who knows.
… moreAuto Man Dan
To be honest sonic is a shadow of it’s former self. The used to be about quality and good consumer service. But ever since the Gen Zers started working there the food quality has gone down the service has gone down. Everything has gone down. Heck McDonald’s and Wendy’s has better service. I put sonic in the same category as Carl’s Jr or Burger King and their service sucks. Sonic needs to step up big time.
… moreMatthew Hunt
The Sonic Drive-In in Caldwell has always had great service and great food. They always have the best drinks and their smash burgers are excellent. Their is one young lady named Steele that works there that is just the absolute best. She always makes sure your order gets to you quickly and is so friendly and easy to talk to. She is my absolute favorite and beyond the food or drinks she always makes the experience worth it.
… moreRenea Fearn
I just came in and waited over 25 minutes for one of my orders. It got handed to the wrong person. And when I said something to them, they acted like I was lying. I then waited for my food to come out. And all I got was a sorry. The food I ordered was a special order food. They did not bother to make it special order again. So the extra money I paid for it didn’t even get put on it. I’m super frustrated with how this was handled.
… moreJoni Banuelos
We waited 35 minutes for our food. And it was cold by the time we got it. After Beverly scanned it out it took her almost 5 minutes to get it to our car. I know I was on the phone with my husband. Other cars that got there way after us were getting their food first and all we ordered was 2 hamburgers a corn dog and 5 pcs chicken strips with a drink. No why should that be a thing. We sat there from 7:50-8:25 pure ridiculousness. I will never pre-tip again. I had so many pickles i was throwing them away and my husband was heating his chicke strips in the microwave. Completely trash order.
… moreLemon The Memon
I love sonic, love the food and atmosphere!! Problem, any time I need service, even when there is a lack of customers, it takes me up to 3 button presses to get any service!!
Again, love it here, but that is definitely something that needs to be dealt with…
… morePriscilla Martinez
The service here has gone downhill the food doesn’t even taste good. I keep trying to come back but every time is a dissapointment. My food was so gross I took two bites and had to spit it out, sloppily made and exaggerating mustard. I did order extra but my burger was saturated it was not edible. Not to mention the ridiculous wait time. You need new management asap.
… moreDevon Howard
I visit this location often because it’s the closest to my house. Most of the time all I order is 2 drinks… and every time even if I’m the only car in the drive thru it’s consistently over a 10min wait for 2 DRINKS. Since when does it take that long to make 2 drinks…
… moreJadyn Lane
I am very upset and disgusted by how the manager Karen treated me last night. I had stopped by last night to grab my son a grilled cheese and I parked in one of the stalls, I ordered my food and proceeded to pay with my card. After I had paid for my food and they brought my food out to me the manager Karen came out and proceeded to tell me that their receipt says cash and not card on it and that I needed to pay again, so I showed her my bank statement and proved that the money had been taken out of my account, when I told that I was not okay with them running my card again due to the first payment already going through the manager Karen then proceeded to accuse me of steeling and when I caved and told her to just take my card she told me no and proceeded to walk away. I’ve already called the customer complaint line about this issue but I’d like to make it very known that Karen’s behavior towards me and her accusing me of steeling was the rudest most disrespectful behavior I’ve ever encountered. I nor my family will ever be returning to this location.
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