Jennifer Wesolowski
I order from the Sonic app pretty frequently. I ordered iced tea with easy ice from the location on Lakeview Parkway in Rowlett. When they brought the tea, all the ice had melted so I asked for a cup of ice and they refused to bring me any unless I paid extra for it! I went back and forth with the employee explaining that I got no ice in my drink in the first place and she refused to bring me ice. That is such lousy customer service! I am so annoyed by this and will take my business elsewhere from now on.
… moreCorie Gunnells
This place needs a major upgrade. A good clean scrub down outside & updated menus. My drink wasn’t carbonated at all. It was flat & my pretzel twist was hard & dried out. As if it wasn’t fresh to order for the day. I normally order from another Sonic but gave this one a try….I won’t be back to this location unless they turn this place around.
… moreTeresa Limon
This location has never been good but now it’s even worse. Didn’t even receive the kids toys and was not informed they were out. The drinks used to be good now they are watered down and taste weird. No real lime or strawberry in the drinks we ordered. My chicken sandwich tasted as though it was sitting under the heat lamp.
… moreAshley Laveski
This Sonic Drive-In consistently delivers outstanding service and high-quality food. The team operates efficiently, ensuring orders are accurate and served promptly. Every visit, the food is hot, fresh, and well-prepared, and the beverages are always mixed perfectly. The management clearly maintains a strong focus on customer satisfaction and operational excellence, creating a clean, organized, and welcoming environment. This location sets a great example of what fast food service should be — dependable, professional, and customer-focused.
… moreBrooke Bradley
Terrible experience last night at the Sonic in Rowlett. Placed order at 9:36pm. Got order to the car at 10:10…which was already a long wait. Noticed missing large tot. No big deal…pressed button…they got it to car at 10:20…so food was already cold got home only to find out NONE of the 3 burgers were right. The kids burger that should’ve been plain with cheese and mayo had everything on it and also NO MEAT!! Like how is that possible? Attaching a pic. The other photo attached should’ve been a bacon cheeseburger. Not a patty melt. Super disappointing. Called last night no one answered called this morning same issue.
… moreJoey Pauga
My family and I enjoy coming to Sonic, and this location really stands out. My wife is a Sonic pro and says this is one of the faster spots around—and she’s right! Service is always quick, and that makes a big difference when you’re on the go.
For me, the Smash Burgers are a favorite. They come out hot and fresh, and I can’t help but order one every time we stop by. At the same time, Sonic is really all about the drinks for us. My son and I always get our go-to Cherry Sprite, and it’s just a fun tradition we’ve built together.
It’s the combination of great food, fun drinks, and genuinely good service that keeps us coming back. Places like this make the quick-stop experience enjoyable and worth the visit every time.
Follow @joeypauga on TT, FB, YT, IG, LinkedIN and X
… moreKayJ
I wouldn’t recommend ordering food from this location They fail to follow food safety guidelines. Some workers prepare your ready-to-eat food with their bare hands. Also, I have seen workers touch their phones, faces, and hair while preparing a customer’s food. I have also seen some workers contaminate a customer’s order because they were annoyed by the customer. My recommendation is that some employees learn how to treat a customer properly and handle food properly.
… moreCole Richter
This location is referred to as “the good sonic” in Rowlett. Take that how you will. Food is always fresh, order is always right, and the employees seem to have a good attitude which is rare in food service these days. 10/10 as far as fast food goes.
… moreMike Draper
The person that was serving me did not give me all my change back. When I ask about it, she looked at me like I was funny. That’s not very funny.
I told her she talked herself out of a tip.
So if they keep the change they are stealing from the customer, not the thing to do
… moreBrooke Belcher
Please do not offer products your workers can’t make. I just got a dirty Dr pepper and it takes like caramel. Not sure what was put in it. Why are you putting lemons??
… more