Dalton McGhee
We’ve been a patron of this Sonic for a good while now. Ongoing issues at this Sonic revolve around the food. We’ve never had an issue with the carhops, always friendly despite being busy. We tend to make customizations on the food and consistently we’ve had the order wrong. All the ordered items are present, but the only customizations that are followed are for the drinks. We’ve double checked our orders before submitting to make sure all the customizations are present. Despite this, when we receive our receipt the customizations for everything except the drinks are removed. This happens mostly during lunch and dinner. We’ve lost any hope of getting the orders right. Our latest visit was simply no mustard on the burgers yet magically the customization didn’t make it onto the receipt. It seems like an employee is simply overriding the orders so they don’t have to think about customizations. When we receive the food, the tater tots are completely dumped like they were just tossed in without a care, burger boxes are stacked on top of the mozzarella sticks completely crushing 3 of them. When things are busy, you lock in, not cut corners.
… moreRandall Burt
How tell me how 4xs in a row how does this happen you them no lettuce an then when you get to window an they repeat your order back to you an say no lettuce too an then hands you your order an you ask no lettuce on this an they yes yes no lettuce correct an you get home an you find this so frustrating do better ill stop going to this sonic for this
… moreChris B
Update: as you can see Sonic replied back with the same generic message it does on all of them. I have already been emailed by a support person I can only assume. They offered me a replacement. This place is so bad I told her to keep it. A mid rating and it’s the only one in mustang. Wake up sonic it’s not just me. Absolutely the worst sonic Ive ever been to. I ordered a Large chili cheese tater tot with extra chili and a sonic cheese burger no onions with extra mayo at 1030 am via the app. The tots didn’t even fill the container hallway. There is no way that is what they consider extra chili. The sandwich was so cold that the cheese was not even semi melted. It was hard all around the edges. I should took pics but sadly I didn’t. If you want to waste your money here then that’s your fault. You have been warned.
… moreMike Sutherlin
Unless it’s bad, Sonic is always a good place to eat This Sonic is my favorite because of the excellent attention paid to order customization and when I’m delivering they always get my door dash pickups out quickly.
… moreSloan Kunkler
I ordered a ultimate breakfast burrito, a bacon breakfast toaster, and a jr.Frito burrito, with a large powerade with no ice. The wait was long, the server as nice as he was gave me my drink with ice in it, I received 2 different sized Frito Burritos, one was little half the size of the other, i live in the middle of nowhere so I can’t come back to get it replaced, and I even tipped
… moreAllison Arledge
I go to this location and normally everything is great. However, this time, I decided to try the grilled cheeseburger–which was definitely a mistake. It came with an obscene amount of mustard. Mustard is good in small amounts. The customer can always add more later but it’s hard to take it off. I know it’s hard right now because every restaurant is short-staffed, but come on.
… moreAmy Renee
I’ve tried this location once every 18 months when I don’t want to drive to OKC for sonic. Why you ask every 18 months because I am always as disappointed as I was the previous year and a half ago.
Ordered a soft pretzel and a Reese’s blast…the pretzel had no butter and no salt on it, so just a piece of fried bread. And the sonic blast only had Reese’s peanut butter cups on the top for decoration the rest was plain vanilla ice cream.
So at least they are consistent for the last 10 years, consistently disappointing and bad.
… moreCourky Cuts
Kids don’t know how to read the order I guess missing bacon on breakfast burrito, both burritos were missing zesty sauce that was requested and one is supposed to come with it. I also had a missing medium fry. On top of waiting 30 mins after I arrived at the time it was supposed to be ready. Just read your tickets. Who ever is in the kitchen shame on you and whom ever is in the bagging station shame on you. Disappointed.
… moreRhonda Conway
The best thing on the menu is there unsweet tea. I’ve never had a bad glass of tea here. That being said, the Chicken strip dinner was such a disappointment. I remember the strips being a decent size but that is no longer the case. The gravy was watery and cold.
… moreShanna Zeagler
Disgusting reheated tots. Lukewarm burger and the only thing hot was the mozzarella sticks.
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