Devan Lopez
I came yesterday it wasn’t busy at all around 11am. I ordered the triple smasher with a small mozzarella stick. I had this same experience before. When I get my meal, they didn’t give me my drink so I had to turn around. First she rang up my order as if I asked for two meals. Never mentioned that. So had to wait for someone to fix it. Then I get my meal and it doesn’t have 3 smash patties. It has one patty with lots of burnt meat crumbs. As I was turning around for my drink I asked one of the ladies is this a triple and she said yes. Hmm when I go to other Sonic’s it’s totally different especially in Kansas City. It’s like your charging people for a single burger and then add crumbs of meat to make it look like something. And I didn’t order a medium mozzarella sticks. the person who is taking orders should be listening. I also didn’t get any sauce for my mozzarella sticks too. I’m done coming here. It sucks this is the only one in town! Waste of $16!
… moreBlaise Barker
No reason to order through the mobile app as they will tell you that you don’t have an order and to go through the drive through and tell you they are to busy for you. If you want to get dismissed and told you don’t have an order placed, this is the place for you! You want the employees to yell at you? This is the place for you! Jerri needs better customer relations training or find a place where they aren’t interacting with customers.
… moreTim Crim
We ordered using our phone. Parked in the designated area (mobile order) and checked in. Spot next to us filled up and left 3 times before our order was brought to us. Thing is, we only ordered drinks. Normally this Sonic is relatively fast. Maybe Sonic was having a bad time at the moment.
… moreJason Sargent
Another update-
Ordered a hickory burger- hickory sauce, onions, bacon, and cheese… they forgot the sauce. They read it back correctly but left off the sauce. Not good. How do you forget the hickory sauce on a HICKORY BURGER??? Isn’t that what makes it a hickory burger? C’mon!
My onion rings were great but not good enough to make up for giving me a dry burger.
I tried to call for a half hour but the phone was busy.
Update- We have been several times with no issues. Loving the bacon cheeseburger with hickory sauce and am happy they have BigRed on fountain. The staff is super friendly, orders have been accurate and they are way faster than McDonald’s! Way faster!
Adding a star! ⭐️⭐️⭐️⭐️
Will go back!
I love Sonic. I also recently found out they still have the hickory sauce, it’s not on the menu. Also, they now have BigRed soda!
Today the staff was very friendly and they were reasonably quick. The only problem is they left the bacon off of my bacon cheeseburger. I know it’s kind of important, I mean … it’s bacon! To make it a little worse, when I called to tell them, their phone wasn’t working, says the mailbox was full.
But that being said, I’ll go back for sure.
… morelinda denny
Had the fish sandwich and it was hot and bigger than McDonald’s and crispy hot onion rings. Very tasty
… moreRebecca Barbara
Great place for drinks, shakes, slushies, and more! I’m not a huge fan of most of their food items, but def love their drink options!
… moreShannan Witherspoon
I ordered through the app, my usual cranberry slush. The drink came out in a few minutes by a positive young man named Vincent. As Vincent was leaving our vehicle, the car next to us waved him over – the conversation was that the people in the car were having trouble with ordering through the app to get a special price. Vincent was quick to help and told the people that he would go in and make sure their order got the app discount. Way to go – customer service! Something you do not see as much as you should.
UPDATE: Tried the smash Burger during their promotion. It was very good, it needed a bit more sauce, but overall a good burger. Pictured
… moreDawn Schwartz
I ordered a strawberry lemonade for my grandson. He was so excited, he loves strawberries and lemonade. But when he finished the drink he only got 1 strawberry. He was so upset. They charge extra for strawberries , so I thought they would at least put 3 in it. I paid an extra $1 for the strawberries and they only put 1 in hips drink. Come on!!! Shame on you sonic.. never going back.
… moreBigg Joe
Worst customer service experience i have ever encountered. The trash receptacle was blocked by their delivery truck and other than the employee nicely taking my used cup to discard she made a disabled man go and use one that I had to get out of my car for. If I wanted to get out of my car I wouldn’t have came to Sonic in the first place. Disgraceful.
… moreKyle Kozlowski
Order French toast sticks and get no syrup. Order a cheese and pretzel get no cheese. Call the restaurant and the girl tells me the app doesn’t add the sauces. Who orders French toast sticks without syrup? Who orders a pretzel WITH CHEESE and then doesn’t want the cheese?? Both items in app on the menu say it’s included. Then the girl tells me it’s my responsibility to make sure the cheese and syrup is in the bag and to ask the car hop for it before I leave. DO YOUR JOB AND READ THE RECEIPT. Also look at the photos where it says, what’s included.
… more