Karen Brooks
We ate at the Sonic in Halls today around 1:30 p.m Service was quick and order was correct and food was good. Thanks to our server also who did a wonderful job!
… moreleonard cooper jr
Food is usright unless busy the wait time is slow so if your in a hurry probably should go somewhere else it use to not be like this at this location but over the years it’s got slower if they are busy probably should check your food before you leave if your doing just a pickup order food always taste good I will give them that
… moreJenn
Hit the call light was asked to wait. No one got back to me for 3 minutes. Hit it again. No one spoke to me.I pulled out and left and saw what seemed to be all the employees standing outside smoking
… moreCourtney Zimmerman
We love sonic and come pretty often as it is the closest location to us. The last 4 months, every single time, regardless of day or time… we are told there is a wait time (usually 10-15 minutes) and then after waiting the 15 minutes, we are told there is another 15 minute wait with them never ending up taking our order. We wait 30 minutes plus to have to drive to another location and our order be taken immediately. We love sonic food, but the Halls location service has drastically went down hill the last few months.
… moreGinger Smith
Slowest service I’ve had by far. Mind you it’s my birthday, and I’ve been waiting 45 minutes for my food just for them to mess up more than just the burger itself and what comes on it….. insane that they can’t even get what comes on a burger, on the burger smh…
… moreWesley Jacobson
I dont ever leave reviews but this experience was so bad I just had to, so hopefully other people dont have to deal with it. I ordered on the app, showed up on time when it said it would be ready. Then I proceeded to sit there for 45 waiting patiently. Then of course half the order is wrong. Someone clearly need to take control of this location and manage it better than it currently is.
… moreLiz Smith
No drive thru at this location and several pull in spots were broken and not working. Food was fine.
… moreMichelle Williams
I waited nearly 15 minutes for 2 drinks when I asked the carhop if she could check, because 5 minutes before that it said it was on its way out… She came out and said they’d made it wrong and we’re going to remake it. When they finally brought it out, it was still wrong in fact I can’t imagine it could have been more wrong I had paid $10 for two drinks one being a watermelon slush the other one being a strawberry limeade with extra strawberry, nerds and make it dirty… Which I was charged for all those things and none of those were done in fact there was so much ice in the cup that there was about three sips of Sprite and what look like one spoonful of strawberry in a large cup. Now I’ve worked in the service industry before and I’m aware that we can get behind and things get made wrong but you have got to be kidding me with this BS you charge me nearly $7 for a drink and all the extras and I pay it and you can’t even half-ass make it right come on now… do better ….
… moreMaddie Crawford
I tried to get the app to work for 10 min before giving up and pulling into a spot with a menu to order. When I pressed the button to order a woman answered “do you have a pickup order?” I said no and she said something along the lines of “well I can’t take your order right now, we’re slam packed. You can wait 15 min and I can take your order but I can’t do it right now.” I worked in fast food for years so I get the stress of being short staffed and I felt bad for her, but at the same time she wasn’t kind or apologetic. There were also 9-10 cars in spots. I’m sure if she was the only one working that still would’ve been stressful but it’s not like I went at a time when the place was full. I’m sure it’s an upper management issue and hopefully they can staff the place better or train employees better?
… moreCayla Mefford
I really wish I could give this location zero stars based on the experience I just had. The service was unprofessional and completely unacceptable from a customer service standpoint.
First, I ordered a mini cookie dough blast with extra cookie dough. The screen showed a medium, which I corrected, and they adjusted—no problem. But when they brought out the blast, it was still a medium and didn’t have the extra cookie dough as requested, which disappointed my four-year-old. Still, that wasn’t the worst part.
The real issue began when I gave the employee my debit card. She came back saying it wasn’t authorized—implying I couldn’t use my own card that clearly had my name on it. I asked if I could retry it at one of the stalls, and she refused. I asked her to simply run it again, and she insisted I return the blast my daughter was already eating if I couldn’t provide another payment method.
After insisting for her to try the card again, she came back—receipt in hand—and guess what? It went through just fine.
Instead of blaming the customer, maybe focus on fixing the system or improving your staff’s training. I’ve worked in customer service for over 15 years, and rule number one: you don’t argue with a customer, especially over a $5 ice cream cookie doe blast thing. The whole situation could’ve been handled with simple kindness and basic professionalism.
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