

For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Shelbyville, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1604 North Main Street for the ultimate SONIC experience!
Fast-food burger & fries joint with an old-school feel, including retro drive-in service.
Address and Contact Information
Address: 1604 N Main St, Shelbyville, TN 37160
Phone: (931) 773-0018
Menu Photos
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Related Web Results
SHELBYVILLE, TN (N MAIN ST) – Sonic
Sonic Locations in Shelbyville, Tennessee
Sonic Drive-In | Shelbyville TN – Facebook
Reviews
On every occasion they either put too little ice or too much ice, to where you can’t even get the straw in the cup. No in between. Employees MUST be RETRAINED on how to make drinks. The smallest task, they can’t get right. This hasn’t been once, it’s every single time!
Service: …
Who ever answered the phone tonight 2/26 around 8pm needs to be RE-TRAINED A S A P!!!!
We ordered a chili cheese dog with TOTS WITH CHEESE on the side. We get it. That can easily be miscommunicated. (The same thing actually happened the day before but we decided to NOT call and just come back tonight and try again with out even complaining- so nice, right?!). So we received a chili cheese tater tot and came back to have it corrected to TOTS WITH CHEESE. So as we wait, our chili cheese dog is losing its freshness. We can accept that because we are about to receive fresh delicious TOTS WITH CHEESE. We get the bag, head home, lo and behold it’s NOT correct again now we have an unwanted hotdog with cheese and our cold chili cheese dog! So, since we have groceries and a life to live and don’t want to spend 15 MORE minutes at sonic, we figured we could call now and tomorrow we will be able to have our meal corrected, because 2 nights in a row? What are the odds of that?! So the whole problem was solved on our end, we will just return tomorrow and they will remake the meal and have satisfied customers……But then the gatekeeper of fresh hotdogs answers the phone (some chick with poor customer service) and lets us know that even though they ruined the meal we purchased we are only entitled to TOTS WITH CHEESE. So we say do you want the cold hotdog back?! Of course her reply along the lines of ’there’s nothing I can do’ and she made the situation even more frustrating.
It’s a hotdog that lost its freshness due to EMPLOYEE MISTAKES/INCOMPETENCE. Both hotdogs were totally inedible and were thrown away, because #1 a cheese dog is not what we ordered #2 the quality and freshness of the chili cheese hotdog was ruined.
Would remaking a meal affect you? Ensuring that a customer isn’t left frustrated and unhappy? It seems like she took it personally that we expected a fully remade meal or refund. That fresh hotdog must come directly out of her paycheck….. otherwise it makes no sense and you all should reevaluate what customer service is all about.