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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Salem,VA. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1968 West Main Street for the ultimate SONIC experience!
Fast-food burger & fries joint with an old-school feel, including retro drive-in service.
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Sonic in West Salem closed : r/roanoke – Reddit
18 votes, 22 comments. Surprised to see Sonic in West Salem closed. They seemed to have staffing issues weeks leading up to it.
ROANOKE, VA (CHALLENGER AVE) – Sonic
That’s why our drive-in makes your burgers with 100% pure beef patties, prepares hand-dipped onion rings, and serves ice cream made with fresh milk and cream.
Reviews
Keegan Divant
I want to love this place so much but even with trying them 3 times since they opened, 2 stars is the best I can do.
It has slightly improved since the first day but it still has a long ways to go to be average. The food never tastes fresh and is warm at best.
The wait time has improved dramatically but that still not saying much since it has taken 30 minutes to get through the drive-thru.
I held off on reviewing this Sonic the first couple of visits since it’s a new location. Unfortunately, I don’t see it becoming more than mediocre.
… moreIt has slightly improved since the first day but it still has a long ways to go to be average. The food never tastes fresh and is warm at best.
The wait time has improved dramatically but that still not saying much since it has taken 30 minutes to get through the drive-thru.
I held off on reviewing this Sonic the first couple of visits since it’s a new location. Unfortunately, I don’t see it becoming more than mediocre.
Alex Wilcher
Empty Stalls, Slow lines, and finally their ice cream machines are fixed! Honestly is this even a sonic? Where is yalls franchise owner and why is he not replying to anyones Google reviews saying it will be fixed or it will get better. Just knock down the building and put a cookout here at least I know I would get ice cream. Jesus man get real.
… moreEthan Wells
I love Sonic itself. However this specific location is consistently terrible. Every time we order from here the order comes out incorrect. Every. Single. Time. Tonight I ordered and watched two separate people return their order because something was wrong. This did not give me great confidence and I already planned to check my order. My order was also incorrect. I asked the female employee if the issue could be corrected and it was, however with a less than desirable attitude to go along with it. The food was then taken home so my wife and I could eat it. Her tots were so soggy they were essentially mush. I will not be going back to this location and giving them anymore of my time/money. I’ll also be sure to go out of my way to make sure anyone else wishing to go there knows what is waiting for them.
… moreTyler Doyle
I ordered food that was all kinds of messed up , not to mention the drive thru service was terrible. Long story short a young man by the name of Alex ensured that I would definitely be coming back . I 100% get fast food is fast food , but to have someone that understands and cares about the customer the way this man did was very reassuring. Whoever Alex is at the Salem sonic deserves some kind of recognition for having integrity in the field he’s in .
… moreLaura DeSilvey
If I could give it less than one star I genuinely would. I came in for a work related day and after a long day the one thing that sounded good was Sonic. I haven’t had Sonic in about four years- as I used to work at one (for about 4 1/2 years) and wanted to give it a chance. (Ya know, food trauma and all that…). My girlfriend and I went to this Sonic and decided what we wanted and then pushed the button in the stall. This was at 10:04pm. I waited and waited for 12 minutes. Nothing happened. So I backed up and went to the drive through. From there it was 10:16pm and we waited in the drive through and didn’t get our food until about 10:45pm. The worker forgot our drinks and was extremely rude and short. I looked at the receipt and saw my grilled cheese burger that I ordered was rung up as a regular grilled cheese. I asked the DT worker if it was a grilled cheese BURGER and she ensured me that it was. So we went over to the stall side to eat before we drove an hour home. I then noticed that the grilled cheese was just that- a grilled cheese. This was at around 10:49pm. I went up to the door and one really nice worker said she’d bring it out to me and apologized…. And then we waited… I went back up to the door at 10:59pm (after the lights had been shut down) and knocked. A third worker came to the door and said “you still haven’t gotten that?” And when I said no. Turned around and got it from the warmer where it was just sitting….
By far the WORST experience I have EVER had at a restaurant/fast food place. I wanted it to be so good but I was let down greatly…. I could understand if you were genuinely short staffed but I saw at least 4 workers, if not 5. Again, I am really disappointed and I know I wasn’t the only one there that was. The food was really good though, once we got it.
… moreBy far the WORST experience I have EVER had at a restaurant/fast food place. I wanted it to be so good but I was let down greatly…. I could understand if you were genuinely short staffed but I saw at least 4 workers, if not 5. Again, I am really disappointed and I know I wasn’t the only one there that was. The food was really good though, once we got it.
Daniel Mayo
Food is great however I went and ordered food recently on two separate occasions and had a terrible experience both times. The first time I ordered food on the app for my wife to pick up, we’ve done it a bunch of times never had an issue, and she gets there and sits in the drive through for 20 minutes. Told they would be with her in a second. Well 10 minutes later goes by and someone pulls in the other drive through line, they take their order and they get their food meanwhile my wife is still sitting there. After she pulls up front without being talked to she gets her food and it’s cold. Second time, I only had cash on me so I drove there which is 5 minutes from my house. I get there and after pressing the button at car hop, I wait 10 minutes, then I was told they would be with me in a minute. 10 minutes later I finally get to place my order. I had to repeat myself several times placing my order. I finally place it and 45 minutes later, after someone else has already pulled in and ordered their food and received it 10 minutes prior, my food finally comes out. I asked for no pickles nor onions on my burger, get home there’s pickles and onions. Whatever I scrape them off and let it slide. As I go to take a bite I find a long black hair inside my burger. I call them and the guy apologizes and offers to remake it for me if I want to come get it or he’ll take my name down and the next one will be on the house. I chose to go back because I haven’t had dinner yet and it’s a short drive. I go back to sit for another 20 minutes repeating my order several times and repeating no pickles and onions several times. Burger comes out with pickles and onions AGAIN. I don’t know if I’ll ever eat at this sonic again, no one there apparently knows how to do their job.
… moreBrianna Carr
Each experience my household has had at this location is terrible. The wait is always absurd – doesn’t matter how busy or slow they appear to be. We’ve never been in the drive-through for less than 15 minutes. The last time we actually parked and sat at an outdoor table to have a meal, it took over half an hour for the food to come out, more than half of the order was wrong, an order of tots were missing as well as one of the drinks. I had the manager come out and refund our entire meal and we haven’t eaten there since. Occasionally, I give in on a really hot day and get in the drive-thru to get a limeade (which I love) but I always get irritated. Such a disappointment. This franchise owner needs to step their game up in a very big way.
… moreKatie Campbell
After waiting for this for way too long when there were no other customers, our order was brought out with the excuse that they didn’t see it….Well, it got to us, and this was the Cookie Dough Blast that showed up. Literally, that was the only amount of cookie dough in that entire thing….
… moreStephen R. Sanders
***Not ideal for travelers at all***
Absurd wait. Ordered on app and currently 20 minutes past when it was supposed to be ready.
“Asst mgr took key home so no bathrooms.”
No one who works here seems to care about either of these things. So many customers have been waiting even longer than us.
Finally got food. It was cold. Forgot sauce. No tenders or corn dogs.
All that in one visit. 🙂 Good luck.
… moreAbsurd wait. Ordered on app and currently 20 minutes past when it was supposed to be ready.
“Asst mgr took key home so no bathrooms.”
No one who works here seems to care about either of these things. So many customers have been waiting even longer than us.
Finally got food. It was cold. Forgot sauce. No tenders or corn dogs.
All that in one visit. 🙂 Good luck.
Jay Butterworth
Our family stopped here 22nd October 2023 . The carhop Lexi was wonderful (Great customer service) our order came out not made correctly and the hamburger meat was absolutely cold, Lexi was wonderful about the issue and threw the others away for us and had them remade . Once we received our burgers that was remade , they we’re still cold and made wrong. Don’t understand what is going on with the cooks , equipment etc that the burgers can’t be hot . Drinks , tater tots were fine, We chose not to order dessert here after food being cold and made wrong twice. Was not going to complain twice cause it’s not the carhop’s fault, that’s the reason for this review, I feel the supervision needs to be flexible with their work hours to manage the restaurant efficiently on every shift , to know how it’s being operated and for proper training. I commend the owner for picking a good location for the sonic and realize it’s a fairly new location, But from a business analyst point of view, this location is going down hill before it even gets off to a good start. I hope the owner can work with Sonic to get the proper training and tools for the employees to work as a team and operate more effectively and efficiently. As I mentioned above, it’s a great location and could be a successful franchise, but this fairly new location is starting off with so much negative feedback due to operational issues.
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