samantha fontenot
Last week I was treated very rudely by an employee named shane who spoke to me in a hostile tone and refused to take my order. The manager was not notified but when I told him I’d leave a bad review, he acted as if he owned the place and could get in to trouble. Overall, it was a very unprofessional experience and not what I expect from a franchise. I ask smoothie king corporate to investigate and take appropriate action. He
also works at a pearland location!
… moreRaelen Flores
There are two workers here that are extremely unprofessional. Refusing service and tampering with drinks. When I asked to see a manager and told them I’d leave a review, they told me that the manager didn’t care and they “already told him”. why the entire smoothie king is corrupt is beyond me but I will have everyone I know avoid this place at all costs. fire them or keep losing business
… moreLatrese Bell (Prana Chi)
Great Service. Pulled up Monday around 4:00pm for a good smoothie as a meal replacement before I head back to Fort Worth and I’m glad I stopped. Great service! And a smiling face to send me on on the highway.
… moreOlivia Johnson
Smoothie King of Nacogdoches, count your days. I came in today to pick up a smoothie bowl I had ordered on the app (Order #156), and the experience was beyond disappointing. When I arrived, the bowl wasn’t even prepared—it was just sitting out on the counter, untouched.
Worse, the employee on shift didn’t greet me or anyone else walking in. She ignored customers completely, including myself. I ended up waiting an excessive amount of time, despite ordering ahead, and when I finally got the bowl, everything was melted. It might as well have been a soup. The açaí, the chocolate, the cocoa, everything had liquefied into a sad, warm mess.
To top it off, the employee just placed it on the pickup counter without saying a word—no apology, no acknowledgment of the delay, and certainly no care for presentation. I was disturbed by the complete lack of professionalism and customer service.
I ordered this for my mother, who just had chemo, hoping to give her something nourishing and refreshing. What we got was unacceptable. If I had caught that staff member’s name, I would’ve reported her directly to corporate.
Smoothie King, do better. This location needs serious attention.
… moreLady Byrd
We stopped in for breakfast and had a great experience! I ordered the Gladiator smoothie based on the staff member’s recommendation—it was delicious and exactly what I was looking for. My daughter got an açaí bowl and was very happy with her order as well. Friendly service and tasty, healthy options made for a perfect quick breakfast stop!
… moreKitsune Kun
Arabella was the sweet young lady who took my order and made my drink today. She was very polite and made my order perfect, even with the extra specializations. If you go, know your order and time there will be great if you see her. 10/10 shop with a nice little lobby and good workers
… moreGriselda Rodríguez (Griselda R. she/ella)
Placed a delivery order online and had to call to make substitutions I forgot about. The staff and manager were super helpful, made sure the order was made correctly, and we received the order made to perfection! Thank you for your attention to detail.
… moreShunta James
I love coming here. The customer service is spot on. The food is fresh and served up fast. The place is nice and clean. If you haven’t already, treat yourself and stop by today.
… moreA K
A disappointing experience turned a great smoothie bad. Let me start by saying my smoothie was delicious and if there was a different location in town, I’d be back at least a few times a week. However, the experience itself was a garbage fire. When we first entered, we could hear a woman in the back loudly cussing. Not a problem for me personally but still unprofessional. She stormed out of the back and announced she was going to get food before leaving. The girl who took my order was nice enough, if unengaged. I get it, we all have those days at work. Her coworkers were the issue. I made my order and stepped to the side to wait as the cashier checked out a few other people. She had multiple orders so she called for help from a guy in the back. She had to call him repeatedly and ended up practically yelling before he came out to help her. The girl who had stormed out came back sans food and began helping as well. But they weren’t helping make orders initially, the were washing blenders because every single blender behind the counter was dirty. As the three workers were slowly (but somehow also frantically) washing dishes in silence, tripping over one another, you could cut the tension with a knife. It took a while but we eventually got our orders after a bit of confusion over who ordered what and quickly left. Maybe there’s some drama between coworkers—I don’t know and don’t care—but it should not leak out onto customers. The drama of it all made for a really awkward experience.
… moreChase Konderla
Just went to smoothie king at 3:00pm. Doors were locked, they wouldn’t answer the phone. 3 or 4 people working inside. Someone came outside to explain they are working on a big online order. So they are not accepting any customers until they complete that first. Can’t say I’ve ever seen a business run like that. disappointing.
… more