Jesse Snider
Ordered via the app and was never delivered my $20 order. Manager Amelia refused to refund it. Smoothie King contracts to Uber Eats, who refused to refund it and told me it was Smoothie King’s problem. Smoothie King refusing to even refund my order, let alone replace it.
According to Amelia, ordering from their establishment is a “risk.”
EDIT: I didn’t get this refund until leaving this review, at which time I was asked to remove it.
Perhaps Smoothie King should have been PROACTIVELY willing to listen instead of REACTIVELY willing to listen.
… moreTanya Hill
I’m leaving this review for a specific employee – Legend – who provided “legendary” service today. I ordered my smoothie via the app. When I got there, it was being mixed by a young lady. Upon serving me, she walked to the back (while Legend was hustling to fulfill drive thru orders). I noticed my smoothie did not “look” right (it wasn’t green; it was a yellowish-green), so I sipped it to be sure of the taste. Immediately , I could tell that it did not taste like it usually does when I order it (it’s all I ever order), and NO peanut butter had been added (despite it being on the ticket that was on my cup). I waited for the young lady to return, but she was sitting down talking to another young lady in the back – both ladies unaware of customer and coworker needs at the front. Legend addressed me and told me he’d be with me shortly. As soon as he was able, HE took care of me – remaking my drink to perfection, exactly how I ordered it. He was friendly and pleasant, and didn’t seem stressed or overworked even though he CLEARLY was, as his colleagues were of little to NO help.
Legend is a keeper! Thank you, Legend, for phenomenal service.
… moreShontel M.
The staff were all very friendly and explained the menu to me. Even gave my dog a delicious pup cup!
… moreJackson Woods
Brooklyn made sure to get me my smoothie in a timely manner and it tasted amazing!!
… moreLori Green
Disappointing- took my daughter in for a treat after the gym and there are fruit flies all over the fruit on the counter that they served to us. I told the three women about it and they said because they serve fresh fruit, it attracts the bugs but it’s literally sitting on the counter in the open with around 20-30 bugs. Look at the glass partition by the drive through window before getting anything from here.
… moreT Westman
Cost us $14.50 for two small smoothies but y’all only offering $9.50/hr for employees? Annual revenue for smoothie king as of 2018 was US$415.7 million. PAY YOUR EMPLOYEES BETTER. STOP EXPLOITING THEM.
… moreHarrison Reeves
Employee was extremely rude. My cashier Gaynnon paid little to no attention to me or my nephew when we entered the location. When she finally paid us the time of day, she got my nephew’s order completely wrong and ended up giving him something he ended up not liking. Mine turned out to be okay, but I’ll never be back here. Better off going to Madison for a good smoothie, what a shame.
… moreRobert Frazier
Apparently me wanting to pay $1 to put protein into my smoothie is fine in a 20 oz smoothie but an illegal plot if it’s 12 oz.
The smoothies are good but the service was poor. I had a reward for a free smoothie. I asked to add protein powder to it as they’ve done in the past for this size smoothie. The first person said no they couldn’t do it. A second person says from behind me, “I don’t know if they’ve done that in the past illegally but we can’t do that.”
… moreRashad Douglass
I had never been to a Smoothie King and wanted to try one out so I stopped in a few days ago. I had an Island Impact and it was great! Brandie suggested it after I told her I loved mangoes. She told me I wouldn’t regret it and I didn’t! Awesome job, Brandie!
… more