Leenie D
2:30pm Feb 25, 2026 Langhorn Store
Store had two people working in the store. One of them, women in late teens or 20s with light brown long hair, was absolutely so rude when we tried to find out if they had tree nuts in the vegan protein powder. Really rude. The other worker was very nice. Store manager- please have a talk about customer service and respect for other humans. Thanks.
… moreMelanie White
Every single time I go into this location the staff NEVER greet when I walk in. I have waited at the register for about 5 minutes without anyone saying “ be with you in a moment” – keep in mind not even busy! Just walking around the front. I can totally understand if it’s packed but I was the only one in there & it takes 2 seconds to say that they will be with me in a moment instead of having me stand at the register for 5 minutes.
The one time they one girl was at the register just looking at her nails & phone while someone behind her was counting the register- which I understand that must be done.. however she didn’t even explain what was going on that if I was paying cash or card just stood there until I asked if paying card is okay since I can see they are counting the register. Then she said oh yeah sure. So you had me waiting there & you’re just staring at nothing when you could have asked that to me.
Honestly the staff here are very young with zero customer service stills at this moment in their life. I hope you take this & truly work on it.
… moreA T
Came in on Saturday, ordered the Peanut Power smoothie and it was delicious, the two girls working there were very good and had amazing welcoming service especially the brunette one without glasses that made my smoothie!
… moreSergei Sankin
Cashier absolutely didn’t have ANY clue about menu despite I named items i ordered. Then after i placed second order To Go and it was same story plus she clearly didn’t put any mangoes in Mango kale smoothie.
… moreGenie Bashiti
Only dine here IF YOU LIKE EATING CHUNKS OF PLASTIC!!! HORRIBLE MANAGEMENT!
As if it wasn’t bad enough for them to mess up my smoothie bowl in the first place, (I did NOT get what I ordered) people make mistakes I’m not gonna make a huge deal about that. But what I wound up eating was an açaí coco haze smoothie bowl. Complete with purple plastic for my dining pleasure. I was appalled – PLASTIC IN MY FOOD! I ATE SOME (thinking it was chocolate chunks not realizing until I spit a portion out! It had been covered by acai smoothie and I didn’t see it mixed in with the granola and chocolate). So I went to smoothie king to investigate and politely asked for a manager to discuss the situation. Mistakes happen, right? There was no manager on duty, so the SINGLE person on staff gave me the manager’s phone number. The manager’s name is Amanda. Well you wouldn’t believe the customer service I got from her! On the phone, I explained my situation. She said “oh that’s no big deal, the açaí comes in a container with purple plastic that’s where it came from”.
My eating plastic is no big deal? Uhm, really? I was taken back by her attitude for sure. She was willing to refund one smoothie bowl out of my order of two (apparently we were supposed to eat the other bowl not knowing where the plastic came from???). I had to hold my ground to get the refund on both, and they refused to make me new bowls (without açaí, which is actually what I ordered in the first place – I wanted pitaya but a family member brought the bowls home and didn’t know it was a mistake, so I ate it anyway).
Terrible, terrible customer service.
Amanda (the manager) also blamed me for the new employee’s inexperience and said that’s why I got a messed up order. She claimed my daughter ordered it wrong. I was FaceTiming her at the time, she did not “order it wrong”. THE MANAGER. BLAMED ME. This is honestly some of the worse customer service I’ve ever seen. I just hope I don’t wind up with a tear in my intestines from eating plastic!
I’m not mentioning the name of the employee who helped me in the store because I felt bad for her and the situation. She clearly wanted to help and provide good customer service – but couldn’t override her manager’s instructions. So long story short, don’t get anything with açaí if you still want to try their food after reading my review!
Edit to follow up! Smoothie king’s customer service sent me an email in response to my review. It said “thank you for contacting smoothie king. We have sent your concerns to the store manager and they will be in contact with you”.
Guess what. I replied to the email and said I already spoke to the manager. They never responded, and surprise surprise, neither did their so called manager. They’ve certainly lost my business for sure.
… moreNathan Mervin
I had nothing shy of a phenomenal experience at the Fairless Hills Smoothie King location. I ordered a fairly irregular shake and Anthony took my order with a smile. He informed me it was only his second day and I was stunned that he was performing so well. I would’ve guessed he was there for at least a few years. My smoothie was crafted precisely to my liking and it not only met my expectations but surpassed them. This was by a landslide the best smoothie I’ve ever had in my life and it arguably was the best thing I’ve ever tasted. I would’ve missed the birth of my son to be able to experience enjoying this shake for the first time again. If I could relive any day of my life for the rest of eternity it would be the day that I moseyed on down to Smoothie King fairless hills and had Anthony make my shake. What a kind man. What a wonderful smoothie. Best smoothie joint on God’s green earth. Smoothie King. Have it your way.
… moreTimothy Saxton
I walked into smoothie king today expecting a wawa type beat smoothie, but it was so much more than that. I left with a feeling of immense joy that i’ve never experienced before. Before Smoothie King, it was like a hole in my heart, after smoothie king, that hole got filled with pure happiness in the form of strawberry and pineapple ! The best part of my experience was Anthony. Since i have never been inside of the smoothie king before, he very patiently and excitedly help me choose my smoothie, and then hand crafted it himself with love ! I would even call him the king of smoothies (get it? it’s funny because the store is called smoothie king and i’m saying is service was so exceptional that he’s basically the king of smoothies, also known as the smoothie king ). I greatly enjoyed my experience today being inside of the smoothie king and i will definitely come over and over again. all i can talk about is the smoothie king and i can’t wait to tell all of my friends and family about the exceptional taste and service i had inside of the smoothie king. Thank you smoothie king, from the bottom of my heart, thank you
… moreKaitlyn Wheatley
I order the hulk smoothie EVERY DAY! This morning it was made wrong. I told the employee that it was wrong. She said she made it exactly how the slip said to. I said no you couldn’t have because it’s not dark enough or thick enough I add frozen yogurt in it and extra, extra peanut butter. Which is an extra $1 per added ingredients …..She remakes the smoothie with so much peanut butter it wouldn’t come out of the blender or up through the straw. I tell her it’s wrong she said I made it just like the slip and I can’t remake it again. I can only remake it once. I asked for a refund she said I can’t do that. I asked for her manager. She said she is not here? I asked when she will be there? She said she doesn’t know._ she makes her schedule and I don’t keep track of it. I asked for her name she said I don’t have to give you my name. She’s not wearing at name tag. Maybe if she didn’t have a guest hanging out at the store keeping her company she could focus on making the smoothies correctly. I spend $14.00 a day on a smoothie 7 days a week. The treatment and attitude i received today is disgusting. This isn’t the first time the smoothie has been wrong or I have received attitudes from the disrespectful employees! The employees on the weekends are great! During the week stay away from this establishment. I want a refund in full! I didn’t take the disgusting smoothie that I paid for! Since I was refused a refund that would be called stealing. I would be called a Karen if I called the cops on smoothie king for stealing……. If I took a smoothie without paying for it smoothie king would call the cops for stealing!!! I was also as nice as one could possible be to this employee who immediately gave me an attitude once I told her the smoothie was made wrong.
… moreNatasha Long
Bradley at the Oxford Valley Smoothie King went above and beyond for me and my daughter during a tough moment. My daughter was having a full-on meltdown, and he handled the situation with so much kindness, patience, and care—it truly meant the world to me as a mom. On top of that, he made the best smoothies we’ve ever had! We left with full hearts and happy taste buds. We will 100% be back just for his smoothies and amazing service. Thank you, Bradley!
… moreNaor
Great tasting smoothie. Employees were friendly and prompt enough, but oddly nobody could help with any feedback on choosing between two similar sounding coffee flavors. Neither of the 3 employees had tried either. Feels like a good opportunity for training to include tasting a wide variety of the menu, maybe even allowing employees to try a new smoothie flavor per shift as a group? Just an opinion. Ultimately the keto shake was fantastic.
… more