Charlotte
Excited to have a family dinner out. We had some gift cards to use. It wasn’t a good experience in the slightest. Server wasn’t mean but definitely not friendly. Every table was sitting with empty plates looking around for server. The food came out and was so dried out. Those nachos were $10. Beyond disgusting. It took same amount of time to chew as beef jerky and thats zero exaggeration. No refills. Drink order was wrong. Water cups had a film on them. You could see and feel. we will find a better location for this chain at some point as we loved it in CNY. My son’s chicken had a musty taste and after 1 bite, he was done. Did not complain. Just left dissatisfied and disappointed. What is the problem here? Short staffed?
… moreMiss M
MY EXPERIENCE WAS HORRIBLE Went there with my family after church thinking we were about to have good vibes and GOOD FOOD… we were fooled BADLY!
First off — hard, dry chicken. Then uncooked chicken. Then they forgot items off our plates! The server? Absolutely snobby and terrible. No hospitality at all. Like — if you’re not a people person or can’t give good service, why be a waitress?? We waited 20 minutes for refills just to see her walk out the bathroom on her phone
I ordered lemon pepper wings — she brought me BBQ wings first, so I sent them back. Then she brings this… a feather COOKED into my food. I sent it right back, didn’t even want it anymore. I wasn’t risking getting sick.
Told the manager and all he said was, “Ha-ha, the chicken comes that way, all we do is cook it.” …Excuse me?! Multiple tables were complaining about their food and the service too.
We weren’t expecting fine dining but JESUS, it was issue after issue. I’m not telling you not to eat there — but BEWARE!!!
… moreChimene Pérez
First time visiting and Mickey made the entire experience! From the moment we walked in he was welcoming, attentive, and genuinely kind. He took the time to explain the menu and gave spot-on recommendations! everything we ordered was delicious. You can tell he really cares that customers enjoy their visit. We felt comfortable right away and never rushed. Thank you, Mickey, for making our first visit such a great one. We will definitely be back!
… moreNik of Time Travel Agency
It was Veteran’s Day but we were still seated immediately. Our options were pulled pork, cheeseburger or chicken fingers which were HUGE. Ashley was an amazing server. Definitely sit in her section.
… moreHelen Hammond
Our first time in Smokey Bones and it didn’t disappoint. The food took a while to appear but when it did you could understand why and we were not disappointed at all, well worth the extra wait time over other eateries. It came served over its own little BBQ pit, wonderful and it tasted so good. Service was friendly and good too. Would go back for sure.
… moreRhiana Hart
The service was amazing!! We sat at the bar and our bartender Ashley was a 10 out of 10. The best service I’ve had in a long time. She took her time made sure our food was fresh and quick and was a whole vibe!! When you go here ask for the bartender Ashley!! Thank me later!!!!!
… moreAntioneal Blagmon
Ashley was so nice and sweet she worked really fast we love her. The food was superb the brisket baked beans were to die for. and also the brisket was so moist and tender everything was soooo good loved it. I only spent 33 dollars and had an alcoholic beverage as well. I will definitely be returning very soon kiss the damn cook
… moreG Whitaker
I’ve visited the Smokey Bones in Greenbrier many times, but my experience tonight was very disappointing. The service was extremely slow, and the bartender, Ashley, was left to handle a full bar of customers completely on her own. Despite that, she did her best to keep everyone informed and provided great service under pressure.
I ordered a half rack of the house ribs, as did the person I was with, but when our food arrived there was a big difference in portion size. My plate looked more like a child’s meal compared to theirs. I asked to speak with the manager, Najeh, and explained that I had already been waiting around 40 minutes for my food. I also asked if a discount could be applied due to the delay and portion issue. He told me there was nothing he could do except throw mine away and remake it. When I requested the corporate number, he said “okay” but never returned with the information or checked back on my service.
It was disappointing to see that the bartender had no support from management the entire time I was there — almost two hours. Ashley was the only bright spot in my visit, but overall, the experience ruined what was supposed to be a relaxing dinner night. I truly hope management steps up to support their staff and improve the customer experience.
… moreKathryn Roof
This is the 2nd time we have tried here. Both times were super slow service. No worker in sight for refill. Didn’t get our drinks until asking for them. Food takes a long time to cook.
The food is decent and we enjoyed the taste both times – but cannot return . There was no one in here both times, the slow service and absence of waitress is inexcusable
… moreDave Borker
Working in the Virginia Beach area stopped in haven’t been here in over a year the food is pretty darn good I had this young goth chick for a waitress she was nice but just terrible at her job I asked her for a glass of water to begin with and twice more she came back around serving food but behold no water for me Another young gentleman was helping I asked him and he got it to me within a minute then at the end of my meal the girl again gave me my check and never came back to get it squared away I had to pay by phone I could of just walked out the dang door right past her as she was just talking to people instead of doing her job.
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