Smashburger is an innovative restaurant concept that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted menu items ranging from smashed-to-order burgers, handspun Haagen-Dazs milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and served in less than six minutes, Smashburger is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger is well on its way to becoming a leading international brand.
Counter-serve chain featuring signature smashed burgers, plus sides & shakes.
Tom Watts
Slow! Dirty. Back seating area is hot. They are understaffed and the wait is painfully long. I came for the burger special but will avoid Smash Burger in the future. We returned our burgers for a refund, they were disgusting.
… moreHumphrey Vives
This location is centrally located off of University Blvd in Highlands Ranch. It is super clean, very nice set up, with a very courteous staff. This facility also is following the CDC guidelines ensuring that all employees and customers are wearing their mask with social distancing being applied. The burgers are awesome and highly recommend this place. Follow me and my journey while establishing critical reviews.
… morePhillip Lind
Awful customer service – was told at 12:05 that it would take 25 minutes. When I asked for all good I received a blank stare and a “yeah”. No explanation, no apologies, nothing. Big FAIL on whoever manages this store.
2018 UPDATE- I ordered wrong and Cristina did me a solid and made it right – thanks @smashburger
… moreRob DLion
Love the food but the service is horrible. For the second consecutive time, I have walked in and there is nobody there. No cooks, no cashier, no manager.. absolutely nobody. I stood there for over 10 min and finally a cook walked out and saw me, he immediately went to the back and then more employees appeared. This was at 7 pm both times. As I waited for my food another family walked in and stood there. I looked into the kitchen and could not see anyone. The gentleman walked around and asked someone to take their order and someone finally walked up to help. As a side note, the restaurant was empty so it’s not like they were just too busy to help. This sux because I really like this place and the food.
… moreKrissie Neil
I normally really enjoy Smashburger, but have only been to this location twice and surely was not impressed. The cashier was less than friendly. After placing our order, it took nearly 30 minutes to get our food. Once it finally arrived, the “server” rudely set it down on our table and once she was thanked, walked away with an annoyed “yep.” Fries were cold and almost soggy feeling. Really disappointing service. Only plus side to this trip, was the burger was really enjoyable, hot and fresh. Still not enough to make me want to dine at the Highlands Ranch location again.
… moreAndrew Savoie
I will start by saying I have been to other smash burgers, and I enjoy them, so I know what a Smashburger should be like. This was 100% not it. Their front staff was rude from the moment we walked in. It took an inordinate amount of time to get food, over 20 minutes. They said they were understaffed but there were multiple employees in the back talking about the fact that they were cooking their own food while we had to wait. Next when our food came out, I had ordered a big and my wife a regular. They were the same size, when I told their staff I was very rudely told I was wrong, laughable since I had a regular in front of me to compare food. To top it all off, half of my burger was fine, and the other half looked like it had left over char from the grill and was inedible. Seriously don’t was your time or money on bad good, and rude staff who lie. Also their store phone doesn’t even work, probably got tired of being called on their quality and shut it down. I will be opening complaint with the cooperate on Monday
… moreByron H
This will be our last time at this location. Everybody in our family really likes Smashburger but we rarely have had good experiences at this location although it usually has been because of the rude and unfriendly Cashier and the super long wait times to receive our food.
That said today’s visit takes the cake as we were initially pleased to see no line and the rude Cashier wasn’t working but… while waiting for our food the employees were actually EATING OUR FRENCH FRIES FROM THE BOX while bagging up our burgers and then put the boxes of fries into our bags while still eating from them. I’ve never seen anything like it and was almost speechless. Even my teenage boy was disgusted by this…unbelievable.
… moreFrank Salvatore
This location used to be good but seems to be really going downhill. In general I love Smashburger, but won’t be going back here.
I ordered my burger at 12:22 and didn’t get it until 12:42.
There were only 2 people in the kitchen when I arrived, and 1 person taking orders and trying to deliver food. This was during lunch rush.
The burger wasn’t up to usual Smashburger standards. It looked like it had been on the grill about 10 minutes too long. Crispy and beyond well done.
… morebharti patel
Employees don’t stand for what they just said to me. To clarify this I asked what is the price with the toppings that I have chosen? Employee #1 gave the price of the burger with the extras. Employee #2 charged me extra on the toppings. When I went back to employee #1 he denied what he had just told me. Should be embarrassing for him to lie!!! So I paid and never went back. It had been the same employee on my prior visit. I guess he should have kept a log of his false statements!!!
… moreT. Blake
Best Burgers around (for a chain). For a couple bucks more than fast food you get a fresh, delicious burger with a great variety of ingredients.
We eat here weekly and their smash fries are my favorite fries around. Crispy outside, soft inside, and delicious seasoning.
People hate on the service here, but they’re just kids and they do try
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