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Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading internationa…
Counter-serve chain featuring signature smashed burgers, plus sides & shakes.
Address and Contact Information
Address: 707 N Krocks Rd Suite 108, Allentown, PA 18106
Phone: (610) 398-3000
Menu Photos
Order and Reservations
Order: Order online
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Smashburger Locations in Allentown, PA
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Reviews
Noel
Mmmmm the Double Colorado Smash is a winner! And if you’ve never had their deep fried brussel sprouts then you know what I’m talking about when I say they are pretty amazing. I almost thought I was ready to try one of the hotdogs in addition to my burger. When I finished my burger I didn’t feel completely full but then I finished my brussel sprouts and I’m glad I waited. The hotdog and burger might have been an over indulgence, I’m sure I wouldn’t have been disappointed just a little much. The atmosphere was fine. It’s a fast food chain restaurant. The competing music from the kitchen and the piped in music was a little odd. But otherwise I had a great first time experience at Smashburger. I will definitely come back the next time I’m in Allentown.
… moreNik81
The service was wonderful and the order was exactly as requested. The food was over salted and very greasy. I ordered the chicken smash and would venture to guess that the calories as stated on the menu and actual calories of the chicken smash are vastly different.
… moreVilma Castillo
The food was excellent; however, the service was terrible, which is why I’m giving two stars. I was there on Saturday, December 20th at 8:00 p.m. The young woman at the front desk seemed to be in a bad mood. Ordering the food was not a pleasant experience. I didn’t expect her to be smiling all the time, but her attitude showed that serving customers was not enjoyable for her.
Something else that surprised me was the shakes—paying $7 for a cup that isn’t full seems crazy to me.
… moreSomething else that surprised me was the shakes—paying $7 for a cup that isn’t full seems crazy to me.
Krism Ruiz
My very first time coming to this burger spot and it was one of the BEST burgers I’ve had! They came to us fast and fresh the fries too it was all so delicious even the milkshakes! (they also give you the left overs from your milkshake) I definitely recommend this place. It’s good eats.
… moreRyan Salzman
I got sweet potato waffle fries “the large” for $5.30 as a side and got 15 fries… that is outrageous. I cant imagine what a regular is for only 90c cheaper
… moreDonna Martin
My first time and the food is awesome. My server gave a great recommendation!! Will be returning!
… morenorianie
The Colorado Double was the best burger I’ve ever had in my life. The customer service is phenomenal and I will definitely be coming back.
… moreJustinH
This location has extremely poor service.
We placed an order and, after waiting approximately 20 minutes, received our food. At that point, we noticed that the order was incorrect—we were given regular fries instead of what we had ordered. Under normal circumstances, this would not have been a major issue. Mistakes happen. What turned this into a frustrating and unacceptable experience was how it was handled by your staff.
When I politely asked the server if she could help correct the mistake, her first response was to say she needed to check what was on the ticket. While that seemed unnecessary given that the order was still wrong regardless, I remained patient. When she returned, she had a dismissive “oh well” attitude and told us that the fries we ordered were an upcharge and that I would need to wait in line again to fix it.
Frankly, this was unbelievable. We had already waited 20 minutes for our food, and the difference in price was ten cents. Instead of simply correcting an error that your team made, I was told to get back in line, leave my daughter at the table again, and pay for an entirely new order of fries for a mistake that I did not make.
I then spoke with the manager on duty. He was polite and professional, and I appreciated his demeanor. However, even after explaining the situation, we were still not refunded for the fries that were incorrect in the first place. Being forced to pay twice because of a staff error is not acceptable under any circumstance.
To make matters worse, I was later informed that the individual who gave us the dismissive attitude and refused to help appropriately is a manager in training. That is deeply concerning. If this is the behavior being modeled or accepted for future managers, it reflects poorly on the standards of this location and the brand as a whole.
This experience left a very negative impression. The issue was not the fries—it was the lack of accountability, the poor attitude, and the refusal to resolve a simple mistake in a reasonable way. Customer service should not make guests feel punished for errors they did not create.
I hope this feedback is taken seriously and used to improve training, especially for leadership roles. I would also appreciate reimbursement for the fries we were forced to repurchase due to this error.
… moreWe placed an order and, after waiting approximately 20 minutes, received our food. At that point, we noticed that the order was incorrect—we were given regular fries instead of what we had ordered. Under normal circumstances, this would not have been a major issue. Mistakes happen. What turned this into a frustrating and unacceptable experience was how it was handled by your staff.
When I politely asked the server if she could help correct the mistake, her first response was to say she needed to check what was on the ticket. While that seemed unnecessary given that the order was still wrong regardless, I remained patient. When she returned, she had a dismissive “oh well” attitude and told us that the fries we ordered were an upcharge and that I would need to wait in line again to fix it.
Frankly, this was unbelievable. We had already waited 20 minutes for our food, and the difference in price was ten cents. Instead of simply correcting an error that your team made, I was told to get back in line, leave my daughter at the table again, and pay for an entirely new order of fries for a mistake that I did not make.
I then spoke with the manager on duty. He was polite and professional, and I appreciated his demeanor. However, even after explaining the situation, we were still not refunded for the fries that were incorrect in the first place. Being forced to pay twice because of a staff error is not acceptable under any circumstance.
To make matters worse, I was later informed that the individual who gave us the dismissive attitude and refused to help appropriately is a manager in training. That is deeply concerning. If this is the behavior being modeled or accepted for future managers, it reflects poorly on the standards of this location and the brand as a whole.
This experience left a very negative impression. The issue was not the fries—it was the lack of accountability, the poor attitude, and the refusal to resolve a simple mistake in a reasonable way. Customer service should not make guests feel punished for errors they did not create.
I hope this feedback is taken seriously and used to improve training, especially for leadership roles. I would also appreciate reimbursement for the fries we were forced to repurchase due to this error.
Kyle garrison
Absolutely amazing people you have working here especially (and I hope im spelling this right Nad!) All of the girls there are great! Everyone is fantastic! 10/10 for nice easy burger
… moreNaomi Melendez
Good experience. They have a vegan bean burger and gluten free bread which is nice. They also have a chicken smash burger for those who don’t eat red meat or prefer chicken. Service was good. Nadia was very nice!
… more