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Address and Contact Information
Address: 22 Towncenter Dr, University Park, IL 60484
Phone: (708) 462-4437
Website: https://www.shuggashackil.com/
Menu Photos
universitypark.shuggashackil.com
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Reviews
Martika Gartman
We really enjoyed our dinner from Shugga Shack last night. We loved the garlic fries and the Philly steak it was enough for us to split and the egg roll was amazing very tasty food. I would come again. The nachos were very tasty too. Very reasonable prices.
… moreNizel Adams
Trying out new places in Monee I came across this hoagie place. The food looks almost identical to “Tony’s Hoagies” back in Chicago. They even have a “sweet steak sandwich” on the menu which I assume is just bread & meat covered in low grade BBQ sauce like Tony’s. I took my chances & ordered a suppa philly steak, buffalo chicken fries, fried snickers, fried twinkies & some “suppa punch.” The overall prices were on the medium-high end with the sandwich costing $14, but included no fries or drink.
Customer Service:
Took awhile to get my order out of the door. Placed order around 12:30pm & they didn’t finish it until around 1:05pm. UberEats driver got there around 12:45pm & waited 20 minutes for a relatively small, simple order.
Buffalo Chicken Fries:
Appearance – No wonder these were $7 because the portion is big. They make no qualms about using cheap looking, thick buffalo sauce & grinded up dark meat. There’s seemingly not a breast in sight. It honestly feels like they are hiding something since I’ve never seen anyone bother grinding chicken before. It seems to work out for the fries though since you’ll get grounded bits in every bite.
Taste –
Slight spice in every bite. That builds up as you parse through it. Eventually you feel the full on burn. The buffalo sauce is weirdly slimey. Chicken tastes more like pork which makes me even more curious as to why they ground it up. The copious amounts of sauce makes everything moist, but it’s thickness keeps it from soaking in too much & making it too moist. It’s a pretty solid dish that’ll fill you up by itself. 3/5
Shugga Shack Punch:
It’s pretty obvious that this is just Kool-aid brand fruit punch with minimal sugar added. 3/5
Deep Fried Twinkie:
Appearance – It’s a twinkie deep fried. They attempted to put some powdered sugar on it & it got a bit messy so they threw in an extra one. 3/5
Taste –
It seems like a good amount of cream escaped when it was fried. The second one fared better. Super sweet. I honestly don’t think they even needed the powdered sugar. It’s enjoyable in small bites. 3/5
Deep Fried Snickers:
Appearance –
Poor Snickers…lightly fried so that it doesn’t melt, but did anyway. They should probably deep these things in a thicker batter then freeze it instead of doing it all fresh. That way they can fry it longer. 2/5
Taste –
It’s a snicker dipped in cake batter. Not much to it, but it does lose that strong flavor of nougat & caramel. Everything is more mild with the batter’s flavor taking over. I can’t see myself trying more of these. 3/5
Suppa Philly Steak:
Appearance –
Oh my god this thing is MASSIVE! Copious amounts of steak with a light layer of lettuce & tomato. For $14 they give you everything you’d expect. There’s small amounts of chopped green pepper mixed into the meat. 5/5
Taste –
Hands down one of the best Philly steak sandwiches I’ve ever had. The meat is moist, seasoned almost flawlessly & smells insanely good. The sandwich itself somehow manages to stay together as I wrestled with it, letting only a few strands of lettuce slip away. The half slice tomatoes were the most troublesome when biting it. Maybe try pureeing or dicing them. You can’t get enough, but at some point you realize you have to stop. Even then, once you stop you still have a massive amount left. 5/5
Overall:
Shugga Shack is a great sandwich shop. Outside of the sandwiches it’s hit or miss. A few tweaks to the recipes would fix sme of their issues, but I definitely see myself coming back frequently for the sandwiches. A faster way to get orders out the door would do them good as well.
3.5 out of 5 stars
… moreCustomer Service:
Took awhile to get my order out of the door. Placed order around 12:30pm & they didn’t finish it until around 1:05pm. UberEats driver got there around 12:45pm & waited 20 minutes for a relatively small, simple order.
Buffalo Chicken Fries:
Appearance – No wonder these were $7 because the portion is big. They make no qualms about using cheap looking, thick buffalo sauce & grinded up dark meat. There’s seemingly not a breast in sight. It honestly feels like they are hiding something since I’ve never seen anyone bother grinding chicken before. It seems to work out for the fries though since you’ll get grounded bits in every bite.
Taste –
Slight spice in every bite. That builds up as you parse through it. Eventually you feel the full on burn. The buffalo sauce is weirdly slimey. Chicken tastes more like pork which makes me even more curious as to why they ground it up. The copious amounts of sauce makes everything moist, but it’s thickness keeps it from soaking in too much & making it too moist. It’s a pretty solid dish that’ll fill you up by itself. 3/5
Shugga Shack Punch:
It’s pretty obvious that this is just Kool-aid brand fruit punch with minimal sugar added. 3/5
Deep Fried Twinkie:
Appearance – It’s a twinkie deep fried. They attempted to put some powdered sugar on it & it got a bit messy so they threw in an extra one. 3/5
Taste –
It seems like a good amount of cream escaped when it was fried. The second one fared better. Super sweet. I honestly don’t think they even needed the powdered sugar. It’s enjoyable in small bites. 3/5
Deep Fried Snickers:
Appearance –
Poor Snickers…lightly fried so that it doesn’t melt, but did anyway. They should probably deep these things in a thicker batter then freeze it instead of doing it all fresh. That way they can fry it longer. 2/5
Taste –
It’s a snicker dipped in cake batter. Not much to it, but it does lose that strong flavor of nougat & caramel. Everything is more mild with the batter’s flavor taking over. I can’t see myself trying more of these. 3/5
Suppa Philly Steak:
Appearance –
Oh my god this thing is MASSIVE! Copious amounts of steak with a light layer of lettuce & tomato. For $14 they give you everything you’d expect. There’s small amounts of chopped green pepper mixed into the meat. 5/5
Taste –
Hands down one of the best Philly steak sandwiches I’ve ever had. The meat is moist, seasoned almost flawlessly & smells insanely good. The sandwich itself somehow manages to stay together as I wrestled with it, letting only a few strands of lettuce slip away. The half slice tomatoes were the most troublesome when biting it. Maybe try pureeing or dicing them. You can’t get enough, but at some point you realize you have to stop. Even then, once you stop you still have a massive amount left. 5/5
Overall:
Shugga Shack is a great sandwich shop. Outside of the sandwiches it’s hit or miss. A few tweaks to the recipes would fix sme of their issues, but I definitely see myself coming back frequently for the sandwiches. A faster way to get orders out the door would do them good as well.
3.5 out of 5 stars
Crystal Hirsch
It was close to closing and i ordered garlic butter fries, they gave me butter alright and didn’t give me the sauce on my fries. The fries were swimming in it. Steak sandwich was ok and the assorted sandwich was dry and didn’t have my extra meat and the bread was hard.
… moreRenee Baker
So no. First of all the customer service is awful. I walked in and the girl at the register acted like I was interrupting her day. The cost of the food is way too much for what you receive. And finally why does everything in this place have to be sweet? I purposely asked for no sweet sauce on my chicken Philly and was told it doesn’t come on the Philly but the sandwich was still sweet. I ordered fries never asked for any sauce on them but they came drenched in sauce that was extremely sweet THEN they added salt to boot. Yeah this place sucks and has to be responsible for at least half the diabetes in this area. Of course it isn’t on them what you eat but seriously why can’t you just have regular fast food without everything suffocating in sugar. If I could do zero stars I would. They also take an inordinate amount of time to make the food. Like I said nothing about this spot makes me want to go back
… moreDarrell Huskey
Best sandwiches in the south burbs! The sweet steak and the jerk chicken sandwiches are so good. The hoagies are really good also. I highly recommend this place.
… moreDanielle Terrell
I LOVE the food here and I have spread the word to my family and friends…huge fan! Recently I went there and spent close to 60 dollars. I discovered I had fries missing from my order. I contacted the restaurant in regards of the missing fries a man in the background says “she’s calling for some fries? fine I mean we will give us some fries …for real”. It wasn’t so much the fries what I expected was “oh my apologies we forgot your fries next time you come in we’ll just include an order “…what I got was lack of customer service or empathy as a result of missing items in my order. I go over and beyond to support Black Own. I expect better customer service.
… moreLeo Verzani
I enjoyed everything about this place from my delicious cheese steak and garlic fries to the wonderful service! The food was AMAZING, cholesterol be damned! The atmosphere had me a little on edge, it is not often my sandwich is made behind 2 inches of bullet proof glass, but it was so good I understand why people would try to steal them!
… moreShantal M
I usually eat here all the time and have never had a complaint because the food is made fresh and it is always good. I decided to order lunch today and of course the fries were made correctly.. please tell me why there was multiple strands of hair in the fries . I was completely disgusted and was issued a refund through Grubhub…check your food and I will not be eating there anymore and that’s a real shame because I’ve never had a complaint
… moreArlisa Johnson
This use to be a 5 star review but this is the second time I’ve ordered via Uber eats and the order has been wrong!! Call to get it resolved and per “black people” the response is idk what you want us to do?? I’ll never spend another dollar at any of their locations!!!
I had been craving home of the hoagy. This place was a great substitute. The biggest difference between the two is the bread for the hoagy.
… moreI had been craving home of the hoagy. This place was a great substitute. The biggest difference between the two is the bread for the hoagy.
Diamond Walton
Me and my guy ordered the sweet steak and fries. When I say fye y’all it was good. We said we was gone eat half of the sandwich and eat the other half later. But that didn’t happen because it was so good. I called my mother who was in McDonalds parking lot and I told her ma we don’t have to go to Home of the Hoagy no more and I told her about this spot and she went and grabbed her a sweet steak and a turkey hoagie. I’m so glad we tried this spot and I definitely will be returning.
… more