Erma Jean Caston-Goss
I attempted to use the Shipley’s offer I received through email for a free glazed donut through the app. Just know the location on College Street cannot facilitate that offer. For one thing the app does not offer glazed donuts, go figure! On top of that the facility does not have the ability to scan the barcode for the offer. I did give them two stars for past window orders and great donuts!
… moreKeshia Peacock
just left there. I had inquired about the frappe flavors because there is one flavor in particular that I like I could just couldn’t remember the name of, But the lady at the drive-through only listed off four flavors and said that’s all they had. I was a little disappointed, but ordered a frappe anyway. The drink I ordered left my mouth full of gritty, coffee ground like stuff that wouldn’t dissolve. I came back to the drive-through, Hoping to make it right… But instead was Pretty much told oh well, that that’s what I ordered… Even went so far as to SHOW me the gritty substance That was used to make the drink. I left highly disappointed and threw away my five dollars. gross. What a bummer
… moreMichele McKinley
I have to get my Shipley’s fix when I go back to Texas. Perfect every single time. A Shipley’s hot donut, kolache, and donut holes are food for my soul!
… moreVelvet Knockum-Malbrough
I pre-ordered 2 dozen strawberry glazed and a half dozen of chocolate glazed donuts for a Breast Cancer Awareness event and requested that they be ready by 6:00 a.m. When I arrived at 6:10 a.m. (giving a few extra minutes), the order hadn’t even been started.
In a rush to complete it, the staff quickly put the strawberry donuts together, causing icing to run everywhere in the boxes. By the time I arrived to my destination, the icing had melted because they did not have the chance to set, and the donuts no longer looked pink, which defeated the purpose of having them for a themed event.
What made the experience worse was the lack of customer service. There was no apology, just a comment that I’d “only have to wait a few minutes,” as if it wasn’t a big deal. For a pre-order placed more than a day in advance, that response was disappointing and unprofessional.
I expected better care and attention, especially since these donuts were meant to help bring awareness to an important cause.
… moreByron Brown
Very good donuts especially first thing in the morning when they are fresh out the batter
… moreJenn
I used to love coming here all the time and get my child ham and cheese Kolache but this time it had a sour smell to it and it looks expired. It is common sense that if it looks like this it is not good anymore. My child could’ve gotten sick or worse!
… moreEllen Atchison
This place is okay. Sometimes the donuts are great. Sometimes just ok.
… moreCarmen Eberhard
Went here to get some donuts today.For my family do not go to this location. We was missing a bag of donut holes they wanted to check my bag because they think we were lying about missing donuts holes. They yelled at us very unprofessional I had a receipt we didnt even leave the parking lot when we discovered our missing donut holes. We will not be back and would suggest to go somewhere else for a better service. The quality of my kolache was not fresh it better to go to a mom and pop donut shop atlest they are nicer.
… moreChristopher Deon
Why get anything else? The chocolate-filled is perfect. Rich, just sweet enough, and wrapped in flaky pastry. It’s not melty, just deeply satisfying. Every bite proves you made the right choice.
… moreAshley
I’m homeless and they wouldn’t honor loyalty rewards deal for two free donuts via in app offer. They were unfriendly, rude and repulsive at best. I had to call customer service after trying via the app and online to place the order. They wouldn’t help. And they still wouldn’t just HONOR THEIR OFFER. This is the second time they’ve been beyond ugly to me but I sorta expect nothing less from evil people.
That’s what they are.
It’s two donuts and YOUR OFFER.
PRETTY SIMPLE. NO NEED TO BE SO PETTY.
Common courtesy and basic human kindness is also free . Apparently y’all didn’t realize that either.
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