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For over 84 years, we have been providing people with delicious do-nuts and kolaches. We continue that tradition today with over 300 locations throughout Texas, Louisiana, Arkansas, Colorado, Oklahoma, Mississippi, Alabama, Florida and Tennessee. We are always serving up fresh do-nuts, warm kolaches, freshly brewed coffee, ice cold milk and many other delicious breakfast favorites. Come visit your local Shipley Do-Nuts and Make Life Delicious™
Chain with a variety of yeast, cake & filled donuts, plus kolaches, espresso drinks & smoothies.
Address and Contact Information
Address: 10815 W Grand Pkwy S STE 100, Richmond, TX 77407
Phone: (346) 467-2040
Website: https://shipleydonuts.com/locations/10815-w-grand-pkwy-s
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Order and Reservations
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Reviews
Vivian Nguyen
I agree with the low reviews. I only come to this location because it’s across the street from my neighborhood. Every single time I’ve visited, my order has been wrong—I’ve been overcharged, given the wrong item, or had items missing.
The drive-thru setup is confusing since it’s connected to a parking lot, navigating to it doesn’t make sense. Their intercom system also doesn’t work well—you can barely hear the person. In the beginning, I couldn’t hear them at all, so I started driving past the intercom and ordering at the pickup window instead. Eventually, I switched to using the Shipley’s app because ordering through the drive-thru was such a hassle.
I’ve also walked into the store a few times, but even after repeating my order multiple times and watching them prepare it, it still came out wrong. Most of the time, the donuts taste old and stale.
The only positive thing I can say is that the last two times I visited, I happened to get fresh glazed donuts. That doesn’t happen often, but it was a pleasant surprise.
Also a single glazed donut here is pricey. Shipleys is my favorite donut shop and I’ve been to multiple locations and this location is on the pricier end. I just checked the apps at the different locations I’ve visited to confirm before I wrote this comment.
… moreThe drive-thru setup is confusing since it’s connected to a parking lot, navigating to it doesn’t make sense. Their intercom system also doesn’t work well—you can barely hear the person. In the beginning, I couldn’t hear them at all, so I started driving past the intercom and ordering at the pickup window instead. Eventually, I switched to using the Shipley’s app because ordering through the drive-thru was such a hassle.
I’ve also walked into the store a few times, but even after repeating my order multiple times and watching them prepare it, it still came out wrong. Most of the time, the donuts taste old and stale.
The only positive thing I can say is that the last two times I visited, I happened to get fresh glazed donuts. That doesn’t happen often, but it was a pleasant surprise.
Also a single glazed donut here is pricey. Shipleys is my favorite donut shop and I’ve been to multiple locations and this location is on the pricier end. I just checked the apps at the different locations I’ve visited to confirm before I wrote this comment.
Izmet Barranco
I had craving for donuts so while placing an Uber One order decided to give this place a try. I was not disappointed. Got the half dozen and I was pretty happy when I could choose online which flavours I wanted. I had tried so far the chocolate glazed and the chocolate sprinkled with walnuts and both ate very yummy. Will def order again in the future.
… moreAnnon Manori
I’ve been going to shipleys establishments for decades…and I have never come to such an awful location. Bad donuts and service. My donuts smelled and tasted really weird…it was nothing I have ever tasted or smelled in shipleys donuts…I was so confused and literally drove to another shipleys location afterwards and purchased the exact same donuts to test it out and compare and it was obvious this locations was off. Also want to mention the donuts size compared to the other locations was smaller. Would never recommend or ever go back here again.
… moreBrian Shockency
Very clean, staff friendly and professional and opened right on time! The Banda music is a little loud in my opinion for 5a.m. Its the ONLY genre of music that I literally can’t stand to hear, well that and Polka lol.. and to hear it at 5am when im just waking up…oh my! My ear drums were in a battle of a lifetime lol. Other than that very small issue which is just my personal opinion, I would highly recommend this place. 5 stars all the way around, good donuts
… moreM J
The food tends to be good. The staff is rude & they tend to mess up my order a lot. Which is crazy because it’s such an easy order. I don’t like to make a fuss, I’ve worked in customer service so I understand it’s brutal, but I don’t tend to go to this location much anymore because of their attitude & messing up my order. Today I was running late, which is why I settled here. & even then they messed up my order. I don’t eat bacon & as soon as I bit into my kolache, I got a mouthful of bacon. The Mason location is so much better & the staff at that location is so much friendlier & polite.
… moreTrushine Window Cleaning
AAVA wanted specialty donuts for her birthday, and the staff made the experience memorable. When she mentioned it was her birthday, the team gathered at the front, sang a birthday song, and even gave her a free donut. The atmosphere was welcoming and friendly. Highly recommend this place for their excellent customer service and delightful treats.
… moreLisa De Leon
The worst service ever. The Shirpley Aliana location, the owner needs to replace that lady asap . And if she is the owner, she needs to closed down, Because service business is about customer service and that she does not have. The place is alreading doing bad, now they just lost another one.
… morePriscilla Fuentez
The donuts were amazing. However, customer service was… interesting. Young lady that was at cashier had company with her at the counter and seemed annoyed while helping me lol. I didn’t mean to interrupt. I greeted her. She did not greet me back. She packaged my donuts, 2 dozen and a bag of donut holes (threw my donut holes from the drive through window into the bag) lol whoa there little lady!
I will continue to go to the location on Mason. It’s always super packed on Saturdays but the ladies at the counter greet you, and give great customer service. The customer service at this location was not the best but it still was not bad enough to make me NOT want any Shipley donuts! Lol they are too good!
… moreI will continue to go to the location on Mason. It’s always super packed on Saturdays but the ladies at the counter greet you, and give great customer service. The customer service at this location was not the best but it still was not bad enough to make me NOT want any Shipley donuts! Lol they are too good!
Sheraz Ahmed (Your Sir Jee)
It’s always our favorite since 2 decades while the prices are doubled than the 2007’s prices but still we like these.
… moreDani
You get exactly what you’d expect at a Shipley’s and/or a donut shop. Any donut shop. Come early, it’s great! Warm and soft! Go at 3pm at MOST donut shops, it’s not hot n fresh (unless it’s you know who… Though I’ve definitely had old donuts from there as well). Staff is friendly and accommodating. Only thing I dislike is the drive through curb. Why?!?! But that doesn’t stop me from going anyway!! So glad we have this shop by us!
… more