Dana
My teenage son had the chicken tenders. They are good size but a little too thick. Decent flavor. I had the bbq sandwich. I liked that it was on Texas toast instead of a bun. You definitely get a lot of meat and it was juicy and tender. Personal opinion was the bbq sauce was bland as well as the mac-n-cheese being very bland. Overall a decent meal.
… moreTito
I love customer service, the peach cobbler, and the baked beans! I can eat those baked beans for days. The bread and the ribs, however, was room temperature. The bread was not freshly made or toasted, and the ribs was tasty and juicy but not warm. The mac and cheese was ok. I hope they get better, the side dishes and deserts were great; I wish the main dish was better.
… moreCaro Stanford
Extremely disappointed in the service I received today. I Couldn’t even wait Another minute to do this Google review. Ive eaten at this location before and I’ve had great times and great service. But this time was pure trash.
My wife ordered while I waited in the car with our four month old, expecting this to be fast food. We swapped and I went inside, it took 43 minutes to get our food. Received a sorry apology for the wait.
Got home to realize they forgot some of our food. They missed my baked beans and they missed the two tenders from my wife’s platter. I drove back to the store and received the rest of my order. The only thing that I was given for all of my inconvenience was a dang gone, honey mustard sauce. TRASH. Terrible customer service. I probably would’ve let it go if I was given an order of fries or something. I hope corporate sees this please give me a phone call.
… moreJonathan Whitfield
I visited Shane’s Rib Shack for the final time today, having been there on multiple occasions prior. Despite ordering Fries with cheese and pork, I was brought Loaded fries instead. Furthermore, the dish contained an unwanted extra protein source, a bug. Upon notifying the manager, she offered to remake the order, which I declined due to loss of appetite. She graciously offered a refund, proceeded to process it, and informed me that the amount would be credited back to my card. Subsequently, I checked the restaurant’s health inspection score, which was 88. This experience has led me to echo a well-known phrase: CLEAN UP.
… moreDawnn S
Ya’ll complain about anything!
Ya’ll do know this is not a fast food restaurant right? And that you do have to wait sometimes just like at any other restaurant such as Longhorn etc.
The food is always great, fresh. I mean, if you don’t wanna wait just leave. There is always a little wait when I go but I don’t mind because I know the food is going to be fresh. Good food and good customer service
… moreBrittany B
The food and service here is amazing! The service has always been great anytime I’ve been here. Also, the food is sooooo good. They have several different kinds of burgers, along with bbq of course, salads, hot dogs. They also have many sides to pick from, the mac n cheese is my favorite. They also have peach cobbler that is amazing and tastes like the homenade kind and they have their own type of peach sweet tea as well.
… moreTania Hill
This was my 1st time here. The place was not too crowded but they do alot of call in orders and work with alot of food delivery services so the wait was about 20 mins on our takeout order. The food was good and it was a great atmosphere inside. The cashiers were nice and helpful since this was my 1st time in. The only desert I saw was peach cobbler and I didn’t try any but there were lots of orders going out . I will be trying mlre menu items and more than likely calling my food in before I go. They did have seating up front for those waiting on orders or either you can sit out in the restaurant.
… moreJordan O’Neal
I feel like I must have personally slighted whoever cooked my meal. The blandest BBQ I’ve ever had—literally no seasoning. The ribs, pulled pork, Mac and cheese & fries all taste like they were made a Sunday ago and on top of that flavorless. Whoever in that kitchen that did this to me, I’m sorry for whatever you think I did to you. It wasn’t me. Godbless.
… moreMrsOlatubi
Visited this location right before the pandemic. The service is still great. As well as the food.!
Great service. This is a busy location and ordering online before heading to the restaurant will save you time. The dining staff is attentive during the lunch hour and walks around checking on everyone in the dining area. The location in Hoover closed a couple of years ago but we were glad to experience the same consistent quality this restaurant chain pours into their service and food.
… moreGeradine Ware
I got a rib plate w/two sides. First thing the ribs were white. I broke the bones apart it was just fat meat. Nothing eatable. No taste. My sides were fries and potatoes salad. The fries were ok, potatoes salad I didn’t try it
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