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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.
Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.
Address and Contact Information
Address: 1016 W Burnside St, Portland, OR 97209
Phone: (619) 900-2008
Website: https://shakeshack.com/location/West-End-Portland-OR?utm_source=google&utm_medium=listing
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A made-to-order quarter pound* per patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun.
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Use your Uber account to order delivery from Shake Shack (West End Portland) in Portland. Browse the menu, view popular items, and track your order.
Reviews
Signe Bjerre Sørensen
Best bruger i had in Portland. I was recommend this place by locals for burgers.
The burger was so great and fresh and I could costemize it to my liking, I find that amazing as I prefer with out cheese and pickles.
… moreThe burger was so great and fresh and I could costemize it to my liking, I find that amazing as I prefer with out cheese and pickles.
Shannon McDonnell
Really solid. And omg the shakes were sooooo good. I don’t love the fries and it’s a smidge overpriced but still a good feed when you don’t know where else to go
… moreK C
I give it an extra star for the property. Upscale and interesting building and outdoor space. The wait was average for fast food. The burgers were small and a “mess”! They were nothing like the menu pictures. They would suggest that the owners of the joint don’t visit it much or really don’t care about their people serving a quality product. I was also surprised that there was not much BBQ flavor since that was supposed to be their specialty. The only food positive was that the bacon was real.
… morePaul Ioja
I have not been back since Kasey the manager threw a fit and used profanity because I said gray patty is not well done.
Be careful with this guy.
3/16/25
I have reached out to corporate after the manager Kasey began yelling at me. He was heard by staff and customers using profanity. Way to go!
Don’t expect anything from corporate beyond an automated message. I did not even get an apology.
They did fine in January 2025
See image of what the Black Truffle burger actually looks like. Gray patty. Compare the pictures of what they promise and the picture of you get. Now consider the price. Is that a $12 dollar burger?
Some great things are small. I wish I could have said that about this.
This place was great earlier this year. I was happy with the price and size because there was FLAVOR and the fries were hot.
Lately everyone is just standing around. Burger patties were gray. Wish they got some employees from their better locations to come in and train. I’m guessing it is staffing issues.
Sort it out guys.
I want the good Shake Shack back.
… moreBe careful with this guy.
3/16/25
I have reached out to corporate after the manager Kasey began yelling at me. He was heard by staff and customers using profanity. Way to go!
Don’t expect anything from corporate beyond an automated message. I did not even get an apology.
They did fine in January 2025
See image of what the Black Truffle burger actually looks like. Gray patty. Compare the pictures of what they promise and the picture of you get. Now consider the price. Is that a $12 dollar burger?
Some great things are small. I wish I could have said that about this.
This place was great earlier this year. I was happy with the price and size because there was FLAVOR and the fries were hot.
Lately everyone is just standing around. Burger patties were gray. Wish they got some employees from their better locations to come in and train. I’m guessing it is staffing issues.
Sort it out guys.
I want the good Shake Shack back.
Harrison Yen
The burgers were delicious and the staff were incredibly friendly. My only minor quibble was the password-locked restroom, which required asking a staff member for the code. However, considering the neighborhood, I understand this might be necessary to maintain a good experience. My main drawback is that the prices were genuinely too high.
… morecsneddon00
Heard a great deal about Shake Shack so eager to try it. Service was slow despite there being a larger number of workers. Waited about 15 minutes which is 5 min. longer than you should have to wait at an accredited burger place. If you don’t believe me, check out an In & Out Burger and see how they do it. They’ve got the assembly process down. Shake Shack was disorganized at best.
With that said, a solid burger. Well cooked and excellent flavor. Pickles could be a bit thinner. They have tendancy to overwhelm the burger so just a note to you-be customers if you like pickles on your burgers. Also make sure you get your crinkle fries fresh from fryer. Otherwise they’ll give you ones sitting out for a while. Nice eating areas both inside and out.
Definitely worth a stop for lunch.
… moreWith that said, a solid burger. Well cooked and excellent flavor. Pickles could be a bit thinner. They have tendancy to overwhelm the burger so just a note to you-be customers if you like pickles on your burgers. Also make sure you get your crinkle fries fresh from fryer. Otherwise they’ll give you ones sitting out for a while. Nice eating areas both inside and out.
Definitely worth a stop for lunch.
kris Edwards
Its a good burger the kids love to come to. Not going to lie but i actually like these as well as any other smash like burger. Little more on the greasy side, but it you like it to slide down with ease, then maybe its your deal. Fries are good and chicken is good. Getting pricier throughout time but as normal with anywhere. Give it a try. The hardest thing about this location is parking.
… moreJonathan Perry (Yoni)
Our first time trying Shake Shake – hunger and opportunity never crossed paths at the same time – we did a little staycation downtown. Ordered for pickup – I’m honestly not a huge crinkled fries (or steak fries) fan but these were perfect – crispy and not meally with perfect amount of salt. Even oreder the side of Garlic aioli sauce – wasn’t sure about the Parmesan fries but the they come with garlic aioli sauce and it sounded great – it was even added alittle to my burger (also added crsipy onions) excellent.
… moreSV Wild Hare
This is my first time going to a Shake shack, the burger is way undercooked and the fries are lukewarm and greasy. I don’t think I’ll bother returning. I couldn’t even finish any of it. Halfway through I’m already feeling sick
… moreJ* S*
The external atmosphere was nice for downtown Portland.
Ordering was very….computerized and impersonal. I’m not a fan of computers being what I have to tinker with to get my food order in. Service making the food was on the ball and fast compared to how busy they where.
Burgers are super greasy and salty (I couldn’t finish mine). I had a double smash burger. The bacon cheese fries whee yucky, mostly do to the flour cheese they put on it…pasty. regular fries are ok but soft, not crispy outside and soft inside. The refreshing juice drink my daughter got was good.
I wouldn’t personally go back.
… moreOrdering was very….computerized and impersonal. I’m not a fan of computers being what I have to tinker with to get my food order in. Service making the food was on the ball and fast compared to how busy they where.
Burgers are super greasy and salty (I couldn’t finish mine). I had a double smash burger. The bacon cheese fries whee yucky, mostly do to the flour cheese they put on it…pasty. regular fries are ok but soft, not crispy outside and soft inside. The refreshing juice drink my daughter got was good.
I wouldn’t personally go back.