Shake Shack Seaport

  4.2 – 2,964 reviews   • Hamburger restaurant

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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.

Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Shake Shack Seaport 02210

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Reviews

Natasha Roke
We came to eat after a date with my husband, after the club. While sitting here, we completely sobered up because:
First: nobody served us and we’ve been waiting for our order for more than 30 minutes (!!!).
Second: when ordering through their tablet, there were no number tags available, and nobody even came up to me. To speed things up, I had to take a number tag from the counter myself (!!!).
Third: after waiting 15 minutes, I went to ask what was happening with our order, but again, no one came up to me, so I couldn’t even find out the status.
Fourth: the table we had to sit at was sticky, and there was trash around — as you can see from the photos, nobody had cleaned all day.
Fifth: when I asked again about our order and looked at the kitchen, it was dirty, and the worst part is that nobody seemed to care.

This is not service, and this is not what a place like this should provide. We are still waiting for our order as I am writing this. When I just went again to ask where our order was, what did the staff do? They simply walked away.

Management, you can check your cameras and see this nonsense. If you don’t take action, your establishment will have a lot of inspections soon, because this is deceiving customers, and it’s unsanitary.
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Ala Jelisejeva
We ate here two days in a row and the food was consistently excellent. The burgers were incredibly juicy and packed with flavour, honestly some of the best I’ve ever had. The seating area is well laid out and comfortable, and I really appreciated the self-serve water station. We had some trouble ordering through the app and couldn’t redeem the free burger offer, but the staff went out of their way to help and matched the deal without hesitation. They were friendly, helpful and made the whole experience even better.
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Heidi
We came here for a quick food break. The Self ordering system made it quick and easy to order what we wanted. We grabbed a table number once our food was ready. A nice lady brought it to us and was very pleasant. We ate and left. For a quick bite to eat, it’s definitely worth checking out. Good food and pleasant staff.
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Brooks Reeves
This place is a big “meh” for me. I was in the mood for a burger for lunch so I ordered a double cheeseburger with some spicy cheese fries and a soda.

The burger was fine. Very much akin to what you’d get at Five Guys but not quite as good. The big problem I had was with the fries. Part of why my experience was frustrating was I the fact that that the “spiciness” of the fries was attributable purely to an insane thick clump of cayenne pepper dropped on the center of the basket, which meant that half the fries didn’t get any spice and the other half were so coated with cayenne pepper as to overwhelm any other aspect. The cheese was also tasteless. The fries themselves were surprisingly good but this combination left a literally bad taste in my mouth.

Perhaps their dessert offerings make this a destination but I can only judge based on what I ordered, and what I ordered was basic and nothing to write home about.
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C. H.
I usually love food like this, but everything I got was gross. The chicken had a fishy taste to it. The mayonnaise was odd tasting and the chicken was thick in one spot. The fries were okay. Definitely one of my least favorite fries. The shake was odd tasting and too sweet. Not worth the sugar and calories. Yuck. The prices are all a rip off. It wasn’t even good at all.
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Amr Saleh
First time visiting Shake shack and had high hopes. I wanted to order at the counter but the lady refused to take the order and just pointed to the auto order screens. I ordered the classic double burger and fries. The food was OK even though I felt the meat was a little raw for my taste. The atmosphere is nice where you can sit with a friend and have a nice talk
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Spencer Summers
Very nice, clean and welcoming, environment.

I came here with my family, we had a great time.

The Food was great, tasted well, the fries where great. Not too salty, they hit the spot.
I have a gluten allergy, and they took that very serious and where extremely professional about it.

There was a small problem with my order, and the Manger took care of it, with no problem. Really great customer service.

I appreciate that and I will be returning.
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Jon Harrison
Grabbed shakes from Shake Shack tonight. They were good as usual. The bathrooms were not clean and smelled pretty bad, needed some servicing.
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Stephanie Joseph
shake shack’s burgers and fries are delicious. i’ve yet to try everything on their menu because a burger and fries are always a hit. i would love to try more things off their menu. from the kiosk we ordered two shake shake burgers. one single and one double. i customized my single and requested pickles, tomatoes , shack sauce, lettuce and well done. it came with cheese, not well done and without pickles or lettuce. which was disappointing but i just added pickles on it. easy fix. i’ll report back with how my stomach tolerates this cheese. my son got their veggie burger with no cheese and he enjoyed it. thankful they didn’t add cheese. we also ordered fries which were fresh and lightly crunchy. the drinks we chose were lemonade , basil pomegranate, pomegranate half and half with tea. overall is was pretty yummy. the staff were kind. it was clean and not busy. overall we spent about $50 after tipping for 3 people. i do wish that fries automatically came with every burger though.
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mrturkmen
They are extremely slow, it takes ages to have your order ready. The reason is that they both take online and in-person orders at the same time. It makes the process slow, I do not recommend this place, the size of the burger was also small.
Not worth it.
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