Shake Shack Park Road

  4.2 – 1,893 reviews   • Hamburger restaurant

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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.

Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Shake Shack Park Road 28209

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Reviews

Nasire Bey
I tried the Carolina BBQ at Shake Shack and it was amazing! The flavors were bold, and the fried pickles really set it off with the perfect crunch. I also loved the spicy kick—it was just right, not overwhelming but definitely noticeable.

The ordering process was all through the touch pad, and while the food came out quickly and was exactly what I wanted, there wasn’t much in the way of customer service. Someone simply brought the food to the table.

Overall, the food itself was excellent and worth the stop if you’re craving a flavorful burger with a Carolina twist.
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Enzo Houghton
I’m so disappointed with the quality of the food from this location. I spent almost $40 in a Sunday night for a burned hamburger. Besides that I paid for ranch dressing and didn’t get any, at this point even McDonalds are doing a better job !
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Jon Silla
A very good priced hamburger!
Best French Fries..
Lots of seating.
Update 11-25 all of the trash cans were full and overflowing.
Everyone had to clean their own tables….. disappointing.
It was very cold inside.
The time was 5:30 pm
But the food was good.
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Nelson Jones
The burger was fantastic, but the fries were just okay. would go back again, but it’s worth noting there appeared to be some kind of mold or growth on the ceiling vents.
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Jacquetta Oliver
Totally love this place. The food look so good that I totally forget to take a picture. When I visit Charlotte again Shake Shack will be my first stop. Love everything about it. Service was fast even with them being so busy.
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Kenya Rose
I enjoy their mushroom burger here as it’s a solid, delicious option here. It’s a deep fried mushroom sandwiched between bread but it is good and flavorful.

However, I wish they offered more toppings and a variety of burgers, including an Impossible Burger and a Black Bean Burger, to give vegetarians and vegans more variety. Despite these minor complaints, the food here is always fresh and delicious.

The customer service is meh, they seem like they enjoy when you use the kiosks to order your food, rather than speak to them.
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박종훈
​”I ordered two ‘1+1’ burger deals, so I was expecting 4 burgers in total. However, only 2 burgers arrived. I paid over $40 for this order, and it doesn’t make sense to receive only 2 burgers. Could you please check this and provide a refund or send the missing items?”
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JOSEPHINE LOCAL
You can never go wrong with Shake Shack. I have visited multiple locations including Times Square.
What I noticed right away is how respectfully management speaks with their employees. I had the privilege of meeting Dann who is one of the managers here at this Park Rd & Westlawn location. What impressed me the most about her is how she took the time to speak to me about Shake shack and what it stands for.
I told her I was trying the chicken today. She told me there are customers who actually have said the chicken shack is better than Chick-fil-A’s Chicken sandwich in their opinion. I just had it, and it was pretty good. Tasty! I especially like that they don’t use any antibiotics. Ever!

Stop by & enjoy!

Josephine Local Guide
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eyrz54r77zge3
Its yummy but expensive
Staff were very friendly and amazing!!!! Shake shack please lower your prices and I’ll come more often
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Cassandra R
We have wanted to try this location for awhile and since we were in the area, we stopped by. The bathroom stalls were out of seat covers and my stall was out of tissue. Luckily, my daughter was able to pass some from her stall.
The food is small portions for the price. Overall value was poor. The burger was pink and I didn’t know I had to ask for well-done. The chicken sandwich was good. The fries were okay.
We can now check it off the list as a one and done.
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