Shake Shack Chestnut Hill

  3.9 – 1,496 reviews   • Hamburger restaurant

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Shake Shack serves elevated versions of American classics using only the best ingredients. It’s known for its delicious made-to-order Angus beef burgers, crispy chicken, hand-spun milkshakes, house-made lemonades, beer, wine, and more. With its high-quality food at a great value, warm hospitality, and a commitment to crafting uplifting experiences, Shake Shack quickly became a cult-brand with widespread appeal. Shake Shack’s purpose is to Stand for Something Good®, from its premium ingredients and employee development, to its inspiring designs and deep community investment. Since the original Shack opened in 2004 in NYC’s Madison Square Park, the company has expanded to more than 350 locations in 32 U.S.

Hip, counter-serve chain for gourmet takes on fast-food classics like burgers & frozen custard.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Shake Shack Chestnut Hill 02467

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shakeshack.com

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Shake Shack: Home Page

A made-to-order quarter pound* per patty of 100% Angus beef with American cheese, lettuce, tomato, and ShackSauce on a toasted potato bun.

Reviews

Amber C
This Shake Shack location isn’t as good as it used to be. The burgers are greasy and bun soaked with oil and sloppily thrown together. Condiments almost cannot be found inside the burger bun. Tables are usually dirty especially when it’s busy. Always have to clean up after those who left with no one available to do a basic clean in between.

I’ve been to Shake Shack locations in Hong Kong and Singapore. Their burgers are so much better, as shown in a couple of attached photos for comparison. They are nicely prepared and the actual burger and chicken sandwiches look like their advertisement pictures with condiments nicely sandwiched between the buns. They usually are packaged inside a cardboard box to hold their shapes. Can’t understand why they are not more uniformed across all their stores.
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NickyFoodReviews
Shake Shack is a chain of quick service burger spots across the Northeast, with their focus on serving a wide variety of burgers.

The burgers are pretty solid, with a good taste and a good topping ratio, the burgers are made of quality ingredients and you can taste it. One downside is the price, it does run a bit expensive compared to other burger chains in the area, but for the quality I’d say it can be worth it. The shakes are also good here as well, mildly thickened but with a rich flavor that isn’t too sweet.
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Alex Slomba
For two visits in a row, the food has made my stomach upset. The first time, I thought that I was sensitive to the greasy chicken, and the second time with the spicy Korean bbq special burger and fries hurt my stomach even more. In comparison, I’ve never had issues with the Shake Shack at Logan airport. Will no longer be going to this location.
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Meryl Waldo
Manager was amazing when our order was mixed up. Burger was great. Very loud and crowded. We found a search right away. Saw thete was a birthday party going on at 6 pm on a Friday night. Added to the congestion
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Walter Duncan
Shout out to Charlie at Shake Shack.

He went above and beyond to make my daughter’s visit a good one. He was on his break, talking with a coworker about his AAU basketball team, the Soldiers. My daughter was having a rough moment and wanted to color on the Shake Shack kids sheets. I leaned over to interrupt, but before I could even say a word, Charlie noticed I needed help.

He and his coworker stopped their conversation right away and checked in. Charlie went and got my daughter something to draw on, then went back to his break.

In a time when so many places struggle with poor customer service, this meant a lot. Being treated with care and awareness like that keeps me coming back.

Great job, young man.
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Linda “Goddess Linda” Norton
First time at a Shake Shack. The food was great. Loved the burgers. The fries were good, but I thought the portion on the fries was quite small. The shakes were fabulous. The dining room was a bit chaotic. A few empty tables, but nothing wiped down. Would absolutely visit another one.
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jk k
Chicken nugget so tiny I thought I ordered kid’s meal. Buns were burnt, tables smelled pukey, had to hunt down for clean table 4 times! Apple kiwi lemonade tasted like unripe green apple plus vinegar and water. Where is kiwi flavor?
$50 for 2 tiny burnt chicken burgers, 2 fries, 1 chicken nugget and lemonade?!
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Anaiza Leite
The team member FERNANDO always doing everything above and beyond!
Feel very special the Veterans Day appreciation by him. Thank you so much!!!
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Jaclyn D
So I’ll start with the good….the fries….everything else was extremely disappointing…..So you order here, they make your shake and let it sit and melt while they cook your food which takes an unbelievable amount of time.
I had to ask how much longer it would be. We finally get our melted shake and burgers and the order is completely wrong….they were missing items that their signature burger normally had and completely messed up which burger had add ons.

Will not be back…manager tried to offer to remake and we didn’t have the time for that after waiting 30 minutes. Got our money back…ate the fries tried the burgers and threw them out and went to our movie hungry.
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Doogie RN
This was my first visit, and it will be my last! I am highly disappointed. I understand inflation and all that. However, at this point, to eat here, you are just paying for the name and the area it is located. Call me cheap if you want to, but an order of French fries for $4.19, and this is all I get? I could have bought four dollars’ worth of Russet potatoes, and I would have more French fries than this. I bet you they weigh the fries before they cook them to make sure you receive no more, but it is okay if you get less. It is like 4 ounces of potatoes. I wish I had a food scale. I blame myself because now looking at the other pictures of French fries, I should have known better. Mind you, I only ate 1 French fry from the amount pictured!! The veggie burger I have not tried yet as I am too upset to eat. II also bought a root beer, which was good. I should have asked for more fries. Those things would have been done before I left the parking lot!! And the bag is like a slap in the face, although they may be promoting the movie. I feel like the food I got for the amount I paid, I have been shafted by Shake Shack and fed like a troll. But no! I’m glad I can laugh a little… but I am still livid!
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